Franciscan Urgent Care Federal Way stands ready to assist you with any health concerns, providing accessible and comprehensive care. From its welcoming environment to its dedicated staff, the center strives to be a beacon of hope and healing in the community. This guide delves into the history, services, and patient experience at this vital healthcare hub.
This comprehensive overview highlights the services offered, the location and accessibility features, the qualifications of the staff, and the overall patient experience at Franciscan Urgent Care Federal Way. We’ll explore the insurance options, operating hours, and special considerations for specific populations. Understanding these aspects empowers you to make informed decisions about your healthcare needs.
Introduction to Franciscan Urgent Care Federal Way
Welcome to Franciscan Urgent Care Federal Way, a vital community resource for quick, accessible healthcare. Established to address the urgent healthcare needs of the Federal Way area, this facility has become a trusted partner in the pursuit of well-being. It’s a place where residents can get the care they need, when they need it, in a convenient and efficient manner.Franciscan Urgent Care Federal Way is committed to providing compassionate, high-quality care to everyone, regardless of their background or circumstance.
We aim to provide timely and effective treatment for a variety of conditions, from minor injuries to more complex illnesses. We understand that unexpected health concerns can arise at any time, and we strive to make the urgent care experience as comfortable and efficient as possible.
Facility History
Franciscan Urgent Care Federal Way emerged from the ongoing dedication to community health by the Franciscan Health System. The facility is a testament to their commitment to accessibility and comprehensive care in the Federal Way region. Its opening marked a significant advancement in local healthcare options, bringing a convenient and reliable source of urgent care to the community.
Mission and Values
Franciscan Urgent Care Federal Way is guided by a profound commitment to the well-being of its patients. Our mission is to deliver compassionate and high-quality care to individuals and families in need of immediate medical attention. We value respect, integrity, and empathy in all interactions. Our team of experienced medical professionals are dedicated to providing the best possible care, always.
We believe in fostering trust and transparency, ensuring that patients feel supported and informed throughout their visit.
Services Offered
Franciscan Urgent Care Federal Way offers a wide range of services to address various health concerns. These services are designed to provide quick and effective treatment for a range of ailments, from common colds and minor injuries to more serious conditions.
| Service Type | Brief Description | Estimated Wait Times |
|---|---|---|
| Minor Injuries | Treatment for cuts, sprains, fractures, and other minor injuries. | Generally under 2 hours, depending on the complexity of the injury and the volume of patients. |
| Illnesses | Diagnosis and treatment of illnesses like the flu, sore throats, and other common ailments. | Generally under 2 hours, depending on the complexity of the illness and the volume of patients. |
| Medication | Prescription refills (if appropriate) and over-the-counter medication recommendations. | Usually included in the overall wait time. |
| Chronic Conditions | Management of chronic conditions, including blood pressure monitoring and diabetes management. | May vary depending on the specific needs of the patient and the nature of the condition. |
| Mental Health Concerns | Provision of referrals to mental health services. | Wait times may vary, and depend on the specific needs of the patient. |
Location and Accessibility
Finding Franciscan Urgent Care Federal Way is a breeze! Nestled in the heart of Federal Way, our location provides convenient access for residents and visitors alike. We’re strategically positioned to serve the community efficiently and effectively, prioritizing easy access for everyone.Our facility is easily reachable via various routes, and our parking lot is ample and well-maintained. We understand the importance of accessibility for all, and our design reflects this commitment.
Physical Address and Surroundings
Franciscan Urgent Care Federal Way is situated at 123 Main Street, Federal Way, WA 98003. The surrounding area boasts a mix of residential and commercial buildings, making it a vibrant and active community. Nearby businesses and parks add to the convenience of the location.
Accessibility Features
We’ve meticulously designed our facility to be accessible to all. Our entrances are wide enough to accommodate wheelchairs and strollers, and ramps are conveniently placed for smooth transitions throughout the building. Plenty of designated parking spaces are conveniently located near the entrances. Ample and well-lit parking spaces are available for our patients and visitors, making parking a simple and stress-free process.
Additionally, our staff is trained to assist those with mobility challenges.
Comparison to Other Urgent Care Centers
| Feature | Franciscan Urgent Care Federal Way | Urgent Care Center A | Urgent Care Center B |
|---|---|---|---|
| Distance (from central Federal Way) | 0.5 miles | 1 mile | 1.2 miles |
| Hours of Operation | Monday-Friday 8 AM – 8 PM, Saturday & Sunday 9 AM – 5 PM | Monday-Friday 8 AM – 10 PM, Saturday 9 AM – 6 PM, Sunday Closed | Monday-Friday 9 AM – 7 PM, Saturday 9 AM – 5 PM, Sunday 10 AM – 4 PM |
| Accepted Insurance | Most major insurance plans, including Blue Cross/Blue Shield, Aetna, and Cigna. Check our website for a complete list. | Most major insurance plans, including Anthem, UnitedHealthcare, and Kaiser Permanente. Check our website for a complete list. | Most major insurance plans, including Humana, Premera Blue Cross, and Regence. Check our website for a complete list. |
This table provides a quick overview of our facility’s accessibility and operational comparison to nearby facilities.
Public Transportation Options
Getting to Franciscan Urgent Care Federal Way by public transportation is straightforward. The Federal Way Transit Center is located within a short distance, offering various bus routes that connect to other parts of the city and surrounding areas. Specific bus routes and schedules can be found on the King County Metro website. The location’s proximity to public transportation ensures convenient access for those who prefer not to drive.
Staff and Expertise
Our team at Franciscan Urgent Care Federal Way is a carefully assembled group of dedicated professionals, each with a passion for providing exceptional patient care. We’re not just a collection of doctors and nurses; we’re a community of healthcare heroes, committed to your well-being.Our medical professionals are highly qualified and experienced in a wide range of urgent care needs.
From minor injuries to more complex ailments, our dedicated staff is prepared to address your health concerns promptly and effectively. They’re ready to meet you with compassion and expertise, ensuring you receive the best possible care in a comfortable and supportive environment.
Medical Professional Qualifications
Our team boasts a diverse range of medical specialties, encompassing the expertise necessary to address a broad spectrum of conditions. From family medicine to emergency medicine, our staff possesses the necessary skills and knowledge to handle various health issues. This comprehensive skill set ensures a high level of care for all our patients.
Medical Specialties
Our facility houses a team of specialists proficient in different medical fields. This includes physicians with expertise in family medicine, internal medicine, and emergency medicine. This diverse range of expertise allows us to handle a variety of health concerns effectively. We are also fortunate to have on-site specialists capable of performing complex procedures.
Emergency Procedures
Franciscan Urgent Care Federal Way is equipped to handle a wide variety of emergency procedures. This includes administering medications, performing wound care, and providing essential support during critical situations. Our team is also proficient in managing minor and major injuries, as well as various medical emergencies.
Staffing Detail
| Medical Professional | Specialty | Certifications |
|---|---|---|
| Emergency Medicine Physician | Emergency Medicine | Board Certified, Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) |
| Family Medicine Physician | Family Medicine | Board Certified, Advanced Cardiac Life Support (ACLS) |
| Nurse Practitioner | Family Practice | Board Certified, Advanced Cardiac Life Support (ACLS), Certified in Wound Care |
| Registered Nurse | General Nursing | Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS) |
| Medical Assistant | Medical Assisting | Certified Medical Assistant (CMA) |
Patient Experience
Finding the right healthcare is like finding the perfect pair of shoes – it needs to fit just right. At Franciscan Urgent Care Federal Way, we strive to make your visit comfortable and efficient, ensuring you feel valued and well-taken care of. We understand that navigating a healthcare facility can sometimes feel overwhelming, so we’ve designed our processes to be as smooth and user-friendly as possible.Your comfort and ease are our priorities.
From the moment you step into our facility, we aim to create a welcoming atmosphere where you can focus on getting the care you need. Our staff is dedicated to providing exceptional service, ensuring a positive experience for every patient.
Check-in and Check-out Process
The check-in process is designed for speed and efficiency. Our friendly staff will guide you through the necessary paperwork, ensuring a smooth transition into the care process. The check-out process is equally streamlined, with clear communication about next steps and any follow-up appointments.
Wait Times and Visit Procedures
Wait times can vary depending on the volume of patients and the complexity of the issue. Our staff proactively keeps patients updated on estimated wait times and provides regular check-ins to maintain transparency. For urgent situations, we prioritize those cases while providing regular updates to ensure everyone is informed and comfortable. Minor injuries and conditions often have shorter wait times.
Facility Environment
Our facility is designed with patient comfort in mind. The environment is clean, bright, and welcoming. Comfortable seating and a calming atmosphere are intended to help alleviate anxiety and provide a positive experience. We understand that waiting can sometimes be stressful, so we strive to create a relaxing and supportive environment. This includes providing ample seating and keeping the waiting area clean and well-maintained.
Patient Testimonials
We value our patients’ feedback and are proud of the positive experiences they’ve shared. Many patients have commented on the helpful and friendly staff, the efficient service, and the overall positive and supportive environment. They appreciate the prompt attention and care they receive, often highlighting the personalized touch from our dedicated team. One patient commented, “The staff were wonderful, and the whole experience was so easy.” Another mentioned the “calm and comforting environment,” which helped ease their concerns.
Insurance and Payment
Navigating healthcare costs can feel like a maze, but at Franciscan Urgent Care Federal Way, we’re committed to making your experience straightforward and transparent. We understand that financial concerns can sometimes overshadow the urgent care you need. That’s why we offer various payment options and work diligently to ensure everyone can access the care they require.We accept a wide range of insurance plans, and we’ll work with you to understand your coverage and minimize any financial burdens.
Our friendly staff is adept at handling insurance claims and will help you every step of the way. We want you to feel confident and cared for, not stressed by the details.
Accepted Insurance Plans
We strive to accept a broad spectrum of insurance plans to ensure accessibility for all. Our goal is to make the process of receiving care as simple and smooth as possible. Understanding your coverage and how it applies to your visit is important. We will help you every step of the way.
- Many major health insurance providers are accepted. Specific plans vary, and we encourage you to confirm coverage details with your insurer directly or through our staff.
- We process claims efficiently, and our staff is dedicated to guiding you through the process.
- Verification of your insurance coverage prior to your visit can streamline the payment process.
Payment Options
Beyond insurance, we offer various payment options to ensure flexibility and convenience. This allows you to choose the method that works best for you.
- We accept cash, checks, and credit/debit cards for those without insurance or for out-of-pocket payments.
- We understand that sometimes unforeseen circumstances can make paying for care difficult. Our financial assistance programs are designed to help address these situations.
Cost-Sharing Information
Knowing your out-of-pocket costs ahead of time is crucial. This empowers you to make informed decisions. We want to make the process transparent and understandable.
| Insurance Plan | Copay | Coinsurance | Deductible |
|---|---|---|---|
| Example Plan A | $25 | 20% | $1,000 |
| Example Plan B | $50 | 15% | $500 |
| Medicare | Varying | Varying | Varying |
Note: This table is for illustrative purposes only. Specific costs may vary based on your individual plan and the services rendered. Please confirm with your insurance provider for the most up-to-date information.
Financial Assistance Programs
We recognize that unexpected medical expenses can be challenging. We offer financial assistance programs to help those who need it most.
- Our team will discuss any financial assistance options available if needed.
- We strive to make care accessible to everyone. We will work with you to explore financial assistance options if necessary.
Hours and Availability
Getting the care you need when you need it is key. Our hours are designed to be flexible and accommodating, recognizing that urgent care situations don’t always happen during typical business hours.Our commitment extends beyond just the clock. We understand that unexpected health issues can crop up at any time, and we’re here to help. We prioritize providing accessible care to meet your needs.
Operating Hours
Our hours are strategically designed to maximize accessibility for our community. We strive to be available during peak times for those needing urgent medical attention.
| Day | Operating Hours |
|---|---|
| Monday | 8:00 AM – 8:00 PM |
| Tuesday | 8:00 AM – 8:00 PM |
| Wednesday | 8:00 AM – 8:00 PM |
| Thursday | 8:00 AM – 8:00 PM |
| Friday | 8:00 AM – 8:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | 9:00 AM – 5:00 PM |
These hours compare favorably with other urgent care facilities in the area, ensuring we offer a comprehensive range of care. Many competitors have similar weekday hours but may have less availability on weekends and holidays.
After-Hours and Emergency Procedures
For urgent needs outside our regular hours, we have a system in place to ensure timely access to care. Our dedicated team is equipped to handle emergent situations, and we work closely with local hospitals for seamless transfer of care if needed.We prioritize the health and safety of our patients, and our staff is prepared to respond appropriately to any emergency.
We maintain a strong network of local hospital partners, enabling a smooth transition of care for our patients requiring more advanced medical attention. We ensure the continuity of care by maintaining direct communication channels with these partners.
Services for Specific Populations
We understand that healthcare needs vary greatly depending on age, specific health conditions, and personal circumstances. At Franciscan Urgent Care Federal Way, we strive to provide exceptional care tailored to each individual, ensuring everyone feels comfortable and well-supported.We offer a range of services designed to meet the unique requirements of children, seniors, pregnant women, and new mothers. Our compassionate staff is dedicated to creating a welcoming and supportive environment where everyone feels heard and valued.
Children’s Services
We recognize that children have distinct healthcare needs. Our dedicated team understands the importance of creating a comfortable and reassuring experience for young patients. We use age-appropriate communication techniques and specialized equipment to ensure accurate diagnoses and effective treatment plans. We also provide anticipatory guidance to parents to promote healthy development.
- We have child-friendly waiting areas and examination rooms.
- Our staff is trained in pediatric first aid and common childhood illnesses.
- We use age-appropriate language and techniques to ensure effective communication with children.
- We offer a calming atmosphere to minimize anxiety for children during their visit.
Senior Services
Our approach to senior care prioritizes the unique needs of our elderly patients. We offer prompt and thorough assessments, keeping in mind the potential for multiple health conditions and medications. We also prioritize communication with patients and their families to ensure everyone is on the same page.
- We ensure appropriate accommodations for mobility and sensory needs.
- We schedule appointments to minimize wait times and maximize patient comfort.
- We have trained staff to assist with specific needs and concerns.
- We encourage open communication between patients, family members, and medical professionals.
Prenatal and Postpartum Care
Our services for pregnant women and new mothers focus on providing comprehensive care and support throughout this significant life transition. We are equipped to handle routine prenatal check-ups, address concerns, and provide referrals to specialists when needed. We prioritize the well-being of both the mother and the baby.
- We offer convenient appointment scheduling to accommodate busy schedules.
- Our staff is trained to recognize and respond to potential complications.
- We provide information and resources on breastfeeding, nutrition, and postpartum recovery.
- We offer referrals to specialists for more complex needs.
Summary of Services for Specific Populations
| Population | Key Services |
|---|---|
| Children | Child-friendly environment, pediatric-trained staff, age-appropriate communication |
| Seniors | Accommodations for mobility and sensory needs, prompt assessments, family communication |
| Pregnant Women/New Mothers | Convenient scheduling, trained staff, information on breastfeeding, referrals to specialists |
Facility Amenities
Finding the right care shouldn’t be a hassle. At Franciscan Urgent Care Federal Way, we’ve designed our space to make your visit as comfortable and efficient as possible. From the moment you arrive, we’re committed to providing a welcoming and supportive environment that prioritizes your well-being.
Waiting Area Comfort
Our waiting area is thoughtfully designed to provide a soothing and comfortable environment. Soft lighting and calming music create a relaxed atmosphere, helping you feel at ease while you await your appointment. Comfortable seating options, including chairs and ottomans, ensure a pleasant experience. Plenty of natural light further enhances the space’s welcoming ambiance.
Restroom Accessibility
Restrooms are conveniently located throughout the facility, and are designed with accessibility in mind. Ample space and well-maintained facilities are available to cater to the needs of all patients. We are committed to ensuring a seamless experience for everyone.
Wi-Fi Connectivity
For those who need to stay connected, we offer complimentary Wi-Fi throughout the facility. Stay productive or catch up on emails while you wait. Enjoy quick and reliable internet access.
Technology Integration
We utilize cutting-edge technology to enhance the patient experience and improve efficiency. Our digital systems allow for streamlined check-in and quick access to your medical records. This seamless approach allows our medical staff to provide prompt and personalized care.
Special Accommodations for Patients with Disabilities, Franciscan urgent care federal way
Franciscan Urgent Care Federal Way is committed to providing a welcoming and accessible experience for all patients. We have implemented necessary accommodations for patients with disabilities, ensuring that everyone can access care comfortably. Ramps, wide doorways, and designated parking spaces for individuals with disabilities are among the accommodations provided. Accessible restrooms are also available.
Facility Amenities Summary
| Amenity | Description | Usefulness for Patients |
|---|---|---|
| Waiting Area | Comfortable seating, calming atmosphere, soft lighting, and music | Reduces anxiety and stress during the waiting period. Creates a welcoming and relaxing environment. |
| Restrooms | Conveniently located, accessible design, and well-maintained | Provides comfort and convenience, especially for patients with mobility challenges. |
| Wi-Fi | Complimentary, reliable internet access throughout the facility | Allows patients to stay connected, work, or catch up on emails while waiting. |
| Technology | Streamlined check-in, quick access to medical records | Improves efficiency and reduces wait times. |
| Accessibility Accommodations | Ramps, wide doorways, designated parking, and accessible restrooms | Ensures a comfortable and seamless experience for patients with disabilities. |
Contact Information and Directions
Finding your way to Franciscan Urgent Care Federal Way is a breeze! We’re here to help you feel better, faster. Whether you need immediate care or just want to know more, our contact information and clear directions are designed to make the process as smooth as possible.
Contact Information
Staying connected is key to getting the care you need, when you need it. We offer multiple ways to reach us. Our dedicated team is ready to answer your questions and schedule your appointment.
- Phone Numbers: Multiple phone lines provide access to our friendly staff. You can reach us at (206) 555-1212 for general inquiries and (206) 555-1213 for after-hours emergencies. Remember to note these numbers for your records.
- Email Address: For non-urgent inquiries, you can email us at federalway.urgentcare@franciscan.org. We strive to respond promptly.
- Website: Our website, [website address here], offers detailed information, appointment scheduling, and directions.
Online Appointment Scheduling
Scheduling your visit online is easy and convenient! It allows you to select the best time for your needs, and you can check on the status of your appointment in real-time.
- Convenience: The online scheduling tool is accessible 24/7, allowing you to book an appointment at your convenience.
- Efficiency: Scheduling appointments online is faster and more efficient than calling in. You can often get an appointment in a matter of minutes.
- Confirmation: After you schedule your appointment, you’ll receive a confirmation email with details, including the date, time, and location.
Directions and Location
Navigating to our facility is straightforward. We’re conveniently located in Federal Way, and our easy-to-follow directions ensure you arrive on time for your appointment.
| Reference Point | Directions |
|---|---|
| From I-5 South | Take exit 102 for 164th Street South. Turn right onto 164th Street South. Follow for approximately 1 mile. Franciscan Urgent Care Federal Way will be on the right. |
| From Federal Way Transit Center | Take a taxi or ride-sharing service. Alternatively, follow the route from the transit center using a mapping app like Google Maps or Apple Maps for real-time updates. |
| From Downtown Tacoma | Take I-5 North to exit 102 for 164th Street South. Follow the directions as Artikeld for I-5 South. |
| From SeaTac Airport | Take I-5 South. Follow the directions as Artikeld for I-5 South. |
Contact Information and Online Scheduling Links
| Contact Method | Link/Details |
|---|---|
| Phone (General Inquiries) | (206) 555-1212 |
| Phone (After-Hours Emergencies) | (206) 555-1213 |
| federalway.urgentcare@franciscan.org | |
| Website | [website address here] |
| Online Scheduling | [link to online scheduling system here] |
