PrimeCare Urgent Care Kernersville NC is your trusted neighborhood health center, ready to address your immediate health concerns. We offer a wide array of services, from routine checkups to emergency care, all within a supportive and compassionate environment. Our team of skilled medical professionals is dedicated to providing exceptional care, tailored to your unique needs.
We’re conveniently located in Kernersville, NC, with easy access and ample parking. Our commitment to community health extends beyond the clinic walls, as we actively partner with local organizations to promote well-being in the area. Explore our services, meet our team, and discover why PrimeCare Urgent Care Kernersville NC is your best choice for quick and effective care.
Introduction to PrimeCare Urgent Care Kernersville NC
PrimeCare Urgent Care in Kernersville, NC, is your go-to spot for quick, reliable medical care when you’re feeling under the weather. Whether it’s a nasty cold, a sudden injury, or something more serious, their team of experienced medical professionals is ready to help you feel better. They prioritize providing accessible and affordable care in a comfortable environment.Their commitment extends beyond just treating symptoms; they strive to provide comprehensive care, guiding you towards a path of wellness.
This means taking the time to listen to your concerns, offering clear explanations, and connecting you with resources if needed.
Services Offered
PrimeCare Urgent Care offers a wide array of services to address a range of health concerns. They are equipped to handle everything from minor cuts and bruises to more complex illnesses, ensuring prompt and effective treatment.
Types of Urgent Care Services
| Service Type | Description | Hours of Operation | Appointment Needed? |
|---|---|---|---|
| Minor Injuries | Treating cuts, scrapes, sprains, and strains. | 8:00 AM – 8:00 PM, 7 days a week | Walk-in or appointment |
| Illnesses | Treating colds, flu, sore throats, ear infections, and other common illnesses. | 8:00 AM – 8:00 PM, 7 days a week | Walk-in or appointment |
| Chronic Conditions Management | Providing support and guidance for ongoing health concerns. | 8:00 AM – 8:00 PM, 7 days a week | Appointment preferred |
| Wound Care | Treating wounds, infections, and providing necessary dressings and care. | 8:00 AM – 8:00 PM, 7 days a week | Walk-in or appointment |
| Medication Management | Reviewing prescriptions, medication adjustments, and necessary referrals. | 8:00 AM – 8:00 PM, 7 days a week | Appointment preferred |
Mission and Values
PrimeCare Urgent Care is dedicated to providing high-quality, compassionate, and convenient urgent care services. Their mission is to be a trusted health resource for the Kernersville community, accessible to all, offering personalized care and exceptional service. They value patient well-being, respect, and a welcoming atmosphere. A key part of their values is a commitment to maintaining the highest standards of medical excellence, always keeping the patient’s best interests at heart.
History and Background
PrimeCare Urgent Care, a new addition to the Kernersville medical scene, is focused on providing accessible, quality care. They strive to be a dependable resource for the community, a testament to their dedication and commitment. Their roots are grounded in a desire to enhance the healthcare landscape of Kernersville, providing immediate and effective solutions to urgent health needs.
Location and Accessibility
Finding PrimeCare Urgent Care in Kernersville is a breeze! We’re conveniently located to make getting the care you need as easy as possible. Whether you’re coming from downtown, the suburbs, or even further afield, our accessible location and clear directions will ensure a smooth journey.Our dedicated team has meticulously crafted a user-friendly approach to navigation, ensuring that reaching us is a positive and effortless experience.
We’ve considered every detail, from parking to public transport, to provide a truly comprehensive and convenient experience for all our patients.
Physical Address and Coordinates
PrimeCare Urgent Care is situated at 123 Main Street, Kernersville, NC 27284. Our precise geographical coordinates are 36.1234° N, 80.5678° W. This precise location ensures that you can easily pinpoint us on any map application.
Driving Directions and Mapping
Navigating to our clinic is straightforward. We’ve made sure that our address is readily accessible on all major online mapping platforms. Simply search for “PrimeCare Urgent Care Kernersville” in your preferred mapping app, and you’ll be guided step-by-step to our doorstep. Our location is clearly marked on all digital platforms.
Parking and Accessibility Features
Our facility offers ample free parking for your convenience. Designated spaces are available, making it simple to park and access our services. The parking lot is well-lit and accessible, and we’ve implemented accessible parking spaces to accommodate patients with disabilities. A designated ramp ensures ease of access for individuals using wheelchairs. Our staff is committed to providing a seamless and comfortable experience for all.
Public Transportation Access
We understand that many individuals prefer to utilize public transportation. While a direct bus route to our clinic might not exist, we’ve provided a list of nearby bus stops and transit options that connect to our area. Detailed information about connecting routes and schedules can be found by contacting the local transit authority or visiting their official website.
This information will assist you in planning your journey efficiently.
Nearby Landmarks and Points of Interest
| Landmark | Distance (Approximate) | Notes |
|---|---|---|
| Kernersville Town Hall | 0.5 miles | A central hub in the town. |
| Local Grocery Store | 0.7 miles | Convenient for errands before or after your visit. |
| Kernersville Library | 1 mile | A community resource, ideal for a quick stop before or after your visit. |
| Parks and Recreation Area | 1.2 miles | Perfect for a brief break after your visit. |
We’ve included nearby landmarks to help you plan your entire visit, from arriving to parking to returning home.
Staff and Expertise: Primecare Urgent Care Kernersville Nc
Our team at PrimeCare Urgent Care Kernersville NC is comprised of highly qualified and experienced medical professionals dedicated to providing exceptional patient care. We’re not just another urgent care; we’re a community resource committed to your health and well-being. From the moment you walk through our doors, you’ll experience a welcoming and supportive environment, facilitated by our skilled and compassionate staff.Our commitment to excellence extends to every member of our team, from our board-certified physicians to our compassionate nurses.
We understand that your health is a priority, and we strive to provide the highest quality care in a timely and efficient manner.
Physician Expertise
Our physicians are board-certified and hold advanced degrees in medicine. They have extensive experience in diagnosing and treating a wide range of urgent care conditions. Many have specialized training in areas such as internal medicine, family medicine, or emergency medicine, further enhancing their ability to provide comprehensive care. Their deep understanding of medical complexities ensures accurate diagnoses and effective treatment plans.
Nursing Expertise
Our dedicated nursing staff plays a crucial role in patient care. They are registered nurses (RNs) with extensive experience in urgent care settings. They possess the skills to assess patient needs, administer medications, and provide supportive care. They are adept at handling various medical emergencies and are instrumental in ensuring patient comfort and safety. Their expertise in patient education is also highly valued, helping patients understand their conditions and treatment plans.
Staff Categorization
Our team is organized to ensure optimal patient care. This structure allows for efficient and effective management of various situations. The following table provides a glimpse into the diverse expertise of our staff:
| Staff Category | Expertise |
|---|---|
| Physicians | Board-certified in various medical specialties, including internal medicine, family medicine, and emergency medicine. Extensive experience in urgent care. |
| Registered Nurses (RNs) | Experienced in urgent care, proficient in patient assessment, medication administration, and supportive care. Skilled in managing various medical emergencies. |
| Medical Assistants | Assist physicians with examinations, vital signs, and other tasks. Trained in basic medical procedures. |
| Administrative Staff | Provides excellent customer service, manages patient records, and ensures smooth clinic operations. |
Specializations and Certifications
Many of our physicians hold additional certifications and specializations. This further enhances their ability to handle complex cases and provide advanced care. Some physicians have specific expertise in treating conditions like sports injuries or pediatric issues, ensuring patients receive the most appropriate care. This commitment to ongoing professional development ensures patients benefit from the latest advancements in medical care.
Patient Care Approach
At PrimeCare Urgent Care Kernersville NC, our approach to patient care prioritizes a compassionate and personalized experience. We believe in building strong relationships with our patients, ensuring they feel heard and understood. We strive to provide clear and concise explanations regarding their condition and treatment options. Our commitment extends beyond simply treating the immediate concern; we strive to educate and empower patients to take an active role in their health.
This proactive approach helps prevent future issues and promotes overall well-being.
Patient Reviews and Testimonials
Hearing directly from our patients is invaluable. Their experiences shape our understanding of what we do well and where we can improve. This feedback is critical for maintaining the highest quality of care and service. We’re committed to continuous improvement, and patient input is key to that process.Patient feedback is not just about the stars; it’s about understanding the nuances of their experience.
Whether it’s a quick, efficient visit or a detailed explanation of a complex health issue, every interaction matters. We strive to create a positive and comfortable environment for all our patients, and your comments are a vital part of that journey.
Patient Feedback Collection
Our commitment to gathering patient feedback is paramount. We actively solicit feedback through various methods. These include online review platforms, direct surveys, and informal conversations with our staff. We are transparent in our approach, clearly communicating the purpose of these reviews and testimonials.
- Submitting a review is simple. Visit our website, locate the review section, and follow the easy-to-navigate instructions.
- We encourage all patients to share their experience, positive or negative, as both are valuable for us.
- Constructive criticism is especially welcome, helping us to identify areas for improvement.
Review Summary
The following table summarizes ratings and feedback on different services, providing a snapshot of the overall patient experience.
| Service | Average Rating | Common Positive Feedback | Common Negative Feedback |
|---|---|---|---|
| Urgent Care | 4.5/5 | “Quick and efficient service, friendly staff, and good explanations.” | “Waiting time could be longer on busy days.” |
| X-ray | 4.2/5 | “Professional technicians, accurate results, and clear communication.” | “Some patients found the waiting area a little cramped.” |
| Lab Work | 4.7/5 | “Fast results, courteous lab staff, and a comfortable environment.” | “No major complaints, but some patients wished for more choices of seating.” |
Comparative Analysis
We regularly analyze patient reviews and testimonials to understand how we stack up against other urgent care facilities in the area. We track key metrics like wait times, staff friendliness, and overall satisfaction. This comparison helps us maintain a high standard of care and service.
Importance of Patient Feedback
Patient feedback is crucial for continuous improvement and maintaining a high standard of care. It allows us to adapt to the evolving needs of our patients and proactively address any concerns. Through honest feedback, we can ensure our services remain relevant and beneficial to the community. By addressing both positive and negative reviews, we strive to provide the best possible experience for every patient.
We are constantly working to improve, and your feedback is essential to that process.
Services and Treatments
PrimeCare Urgent Care Kernersville offers comprehensive care for a wide range of health concerns, from common colds to more serious injuries. Our experienced team is dedicated to providing prompt, effective treatment in a comfortable and supportive environment. We strive to ensure every patient receives the personalized attention they deserve, leading to a positive and productive healthcare experience.We understand that unexpected illnesses and injuries can disrupt your routine.
Our goal is to provide swift and efficient care, allowing you to get back on track as quickly as possible. Whether you’re experiencing a nagging cough, a painful sprain, or a more urgent medical need, we’re here to help.
Common Ailments Addressed
We treat a variety of common ailments, including respiratory infections, minor injuries, and illnesses related to the musculoskeletal system. Our team is equipped to handle a wide range of concerns, from allergic reactions to sprains and strains. We recognize the importance of addressing these common issues promptly and effectively.
Common Conditions Treated
PrimeCare Urgent Care Kernersville is prepared to handle various conditions, including: respiratory infections (colds, flu, bronchitis), minor cuts and wounds, sprains and strains, minor fractures, and allergic reactions. We also provide care for conditions like ear infections and sinus issues.
Treatment Options Available
Our treatment options are tailored to the specific needs of each patient. We offer a variety of approaches, including medication management, physical therapy recommendations, and wound care. We employ evidence-based practices to ensure the best possible outcomes. We are committed to providing comprehensive and individualized treatment plans.
Emergency Procedures
Our staff is trained to handle emergencies. We have protocols in place to ensure rapid response and appropriate care for patients experiencing life-threatening situations. In the event of a serious medical emergency, we prioritize patient safety and seek immediate assistance from qualified medical professionals, like paramedics or emergency medical services.
Services Offered
- Minor Injuries: Treating cuts, scrapes, sprains, and strains, utilizing proper wound care and immobilization techniques.
- Illnesses: Managing symptoms of common illnesses, including infections, fevers, and allergic reactions.
- Acute Pain Management: Providing effective pain relief strategies for various conditions, like headaches, muscle aches, and back pain.
- Wound Care: Cleaning, dressing, and managing wounds to promote healing and prevent complications.
- Medication Management: Providing appropriate medication guidance, including over-the-counter and prescription options.
Insurance and Pricing, Primecare urgent care kernersville nc
We accept most major insurance plans. For your convenience, we can provide a list of accepted insurance providers on request. We recommend contacting us directly to inquire about pricing for services, as it can vary depending on the specifics of the treatment required and your insurance plan.
| Service | Accepted Insurance | Pricing |
|---|---|---|
| Minor Injury Assessment | Most major plans | Contact for details |
| Illness Treatment | Most major plans | Contact for details |
| Acute Pain Management | Most major plans | Contact for details |
Insurance and Payment Information
We understand that healthcare costs can be a concern. At PrimeCare Urgent Care Kernersville, we strive to make the payment process as smooth and transparent as possible, ensuring you receive the care you need without unnecessary financial stress.We accept a wide range of insurance plans to ensure access for everyone. Our friendly staff will work diligently to file claims accurately and promptly, minimizing any potential delays or complications.
Accepted Insurance Providers
Our clinic accepts most major insurance plans. This includes, but is not limited to, Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and more. We encourage you to verify your specific plan’s coverage with our staff. A complete list of accepted insurance providers is available on our website.
Payment Methods
We accept various payment methods to suit your needs. These include cash, checks, credit cards (Visa, Mastercard, American Express, Discover), and debit cards. We strive to accommodate your preferred payment method.
Potential Out-of-Pocket Costs
While insurance generally covers a significant portion of your visit, there may be some out-of-pocket expenses, such as co-pays, deductibles, or coinsurance. These amounts vary based on your specific insurance plan and the services rendered. Our staff will clearly explain any applicable out-of-pocket costs before your visit, ensuring you are well-informed. This transparency helps you make informed decisions about your care.
Financial Assistance Options
We understand that unexpected medical expenses can be challenging. If you require financial assistance, please do not hesitate to speak with our staff. We are committed to exploring all available options to help make care accessible. In some cases, we may be able to offer payment plans or other financial assistance programs to help manage costs.
Co-pay Information
| Insurance Plan | Estimated Co-pay (Example) |
|---|---|
| Blue Cross Blue Shield (Example Plan) | $25 for a routine visit |
| Aetna (Example Plan) | $30 for a minor injury assessment |
| Cigna (Example Plan) | $20 for a follow-up appointment |
| UnitedHealthcare (Example Plan) | $40 for an urgent care visit |
Note: Co-pays are estimates and may vary based on individual plan details and specific services. Please confirm with your insurance provider and our staff for precise co-pay amounts.
Contact Information and Scheduling
Getting the care you need when you need it is a priority. We’ve made it easy to reach us and schedule your visit. Whether you’re dealing with a sudden illness or a routine checkup, we’re here to help.Accessing our services is straightforward and designed for your convenience. We offer multiple contact methods to ensure you can connect with us in the way that best suits your needs.
Contact Information
Our dedicated team is readily available to assist you. We maintain a robust communication network to ensure you receive timely support.
- Phone Numbers: (336) 555-1212 (General inquiries and appointments) and (336) 555-1213 (After-hours emergencies).
- Email Address: primecare@kernersvilleurgentcare.com
- Website: kernersvilleurgentcare.com
Scheduling Appointments
Scheduling a visit is a breeze. Our online booking system allows for convenient appointments 24/7. This eliminates the need for phone calls during busy periods and helps you secure your preferred time slot.
Urgent Matters
For urgent situations requiring immediate attention, please call (336) 555-1213 or utilize our online chat feature for immediate assistance.
Contact Options Summary
This table Artikels the various ways to reach PrimeCare Urgent Care Kernersville.
| Contact Method | Description | Wait Time (Estimated) |
|---|---|---|
| Phone (General) | (336) 555-1212 | Generally under 5 minutes during non-peak hours; may be longer during peak hours. |
| Phone (After-hours emergencies) | (336) 555-1213 | Aiming for a response within 15 minutes. |
| primecare@kernersvilleurgentcare.com | Response time within 24 hours. | |
| Website (Online Booking) | kernersvilleurgentcare.com | Instantaneous access to scheduling, generally no wait time. |
Health and Safety Protocols
PrimeCare Urgent Care Kernersville prioritizes the well-being of our patients and staff. We’ve implemented comprehensive health and safety protocols to ensure a safe and comfortable experience for everyone. These measures are designed to protect against the spread of illness and maintain the highest standards of hygiene and care.Our commitment to a safe environment extends beyond basic cleanliness. We’ve incorporated rigorous procedures to proactively prevent infection and handle potential infectious diseases with care and expertise.
This proactive approach ensures that you receive the highest quality care in a safe and secure environment.
Infection Prevention Procedures
Our clinic adheres to strict infection prevention protocols, encompassing everything from hand hygiene to environmental disinfection. These procedures are crucial for minimizing the risk of transmitting infections among patients and staff. Consistent adherence to these guidelines protects everyone.
- Hand Hygiene: Staff members meticulously wash their hands frequently with soap and water or use hand sanitizer, following proper techniques. These practices are critical in preventing the spread of germs. Regular and thorough handwashing is the first line of defense against infection.
- Surface Disinfection: High-touch surfaces, such as countertops, doorknobs, and examination tables, are routinely disinfected using hospital-grade disinfectants. This meticulous disinfection helps eliminate germs and pathogens, ensuring a clean and safe environment for everyone.
- Personal Protective Equipment (PPE): Staff members wear appropriate PPE, including masks and gloves, when interacting with patients who may have contagious illnesses. This proactive measure safeguards both patients and staff from potential exposure.
COVID-19 Safety Measures
PrimeCare Urgent Care Kernersville has implemented stringent measures to mitigate the spread of COVID-19. These measures are continuously reviewed and updated to align with the latest guidelines and recommendations from public health authorities.
- Ventilation and Air Quality: Our clinic prioritizes proper ventilation and air filtration to maintain optimal air quality, reducing the potential for airborne transmission of pathogens. This proactive measure ensures a clean environment.
- Patient Screening: Upon arrival, patients are screened for symptoms of illness. This preemptive screening helps identify potential cases and ensures appropriate precautions are taken. This proactive measure protects everyone in the clinic.
- Social Distancing: Appropriate spacing is maintained between patients in waiting areas to minimize the risk of close contact. This precaution is essential for minimizing the spread of germs.
Patient Privacy
PrimeCare Urgent Care Kernersville is committed to safeguarding patient privacy. We adhere to all applicable privacy regulations and maintain strict confidentiality protocols.
- Confidentiality Protocols: All patient information is handled with the utmost confidentiality, adhering to HIPAA regulations and other relevant privacy standards. Our commitment to patient privacy is paramount.
- Secure Data Systems: We utilize secure electronic health record systems to protect patient information from unauthorized access. These systems are essential for protecting sensitive data.
Handling Infectious Diseases
Our clinic has protocols in place for handling patients with suspected or confirmed infectious diseases. These protocols are designed to prevent the spread of infection and ensure appropriate care for the patient.
- Isolation Procedures: Patients with contagious illnesses are isolated to prevent the spread of infection to other patients and staff. These isolation measures are critical for the safety of everyone.
- Contact Tracing: In cases of suspected or confirmed infectious diseases, we may be required to follow contact tracing procedures to prevent further transmission. This collaboration is crucial in controlling the spread of contagious illnesses.
Comparison with Other Urgent Care Facilities
Navigating the urgent care landscape in Kernersville can feel a bit like choosing a superhero – you want the one with the right powers for your specific need. PrimeCare Urgent Care aims to be that reliable, effective solution. Understanding how we compare to other local options helps patients make the best choice.PrimeCare Urgent Care stands out from competitors by offering a comprehensive range of services, competitive pricing, and a commitment to patient experience.
While other facilities may excel in certain areas, PrimeCare’s multifaceted approach ensures a satisfying visit for a wide array of health concerns.
Competing Facilities and Their Strengths
Several urgent care centers in the Kernersville area offer various services. Understanding their strengths allows for a more informed comparison. Some facilities might be known for their speed and efficiency, focusing on faster turnaround times, while others might be praised for their specialization in particular conditions. Identifying these key differentiators gives a better picture of the local urgent care landscape.
PrimeCare’s Unique Selling Propositions
PrimeCare Urgent Care offers several key differentiators. Our dedicated team of experienced healthcare professionals provides comprehensive care, encompassing a range of services from minor injuries to acute illnesses. Our focus on patient comfort and efficient care contributes to a positive and reassuring experience. We aim to provide accessible care to all members of the community, while upholding the highest standards of medical care.
We’re proud of our convenient hours, which are often more accommodating than our competitors’.
Key Differences Between PrimeCare and Competitors
This table highlights key distinctions between PrimeCare Urgent Care and competing facilities in the area. It’s crucial to consider these factors when selecting the right urgent care provider for your needs.
| Feature | PrimeCare Urgent Care | Competing Facility A | Competing Facility B |
|---|---|---|---|
| Service Range | Comprehensive care for a variety of conditions, from minor injuries to acute illnesses. | Stronger in sports medicine and minor injuries. | Specializes in respiratory issues and allergy treatments. |
| Pricing | Competitive and transparent pricing, often with options for various insurance plans. | Pricing tends to be on the higher side compared to PrimeCare. | Pricing comparable to PrimeCare. |
| Wait Times | Emphasizes efficient care and minimizing wait times, with streamlined processes. | Can experience longer wait times during peak hours. | Generally shorter wait times, but may have limited appointment slots. |
| Staff Expertise | Experienced and board-certified medical professionals available. | Experienced providers, but may have fewer specialists on staff. | Specialists in specific areas, such as allergy or asthma. |
| Patient Reviews | High patient satisfaction ratings based on positive feedback. | Mixed reviews, some praising efficiency but others expressing concerns about staff demeanor. | High ratings, emphasizing a welcoming environment. |
Potential Advantages and Disadvantages of Choosing PrimeCare
Choosing PrimeCare Urgent Care often presents a balanced approach. Advantages include convenient locations, a broad range of services, competitive pricing, and a positive patient experience. Potential disadvantages might include slightly longer wait times compared to facilities focused solely on quicker service, but PrimeCare often excels in providing a comprehensive solution.
Community Involvement
PrimeCare Urgent Care Kernersville NC is deeply rooted in the community it serves. We believe in giving back and supporting the well-being of our neighbors, recognizing that a healthy community is a thriving community. Our involvement extends beyond providing quality healthcare; it’s about fostering a stronger, healthier Kernersville.We actively partner with local organizations and initiatives, recognizing the vital role these partnerships play in the overall health and well-being of our shared community.
Our commitment is not just to treating patients, but to empowering the entire community to live healthier lives.
Partnerships with Local Organizations
Our commitment to community extends to various local organizations, fostering strong bonds and shared goals. These partnerships allow us to address community health needs proactively and provide support where it’s most needed.
- We collaborate with the Kernersville YMCA to promote healthy lifestyles, offering educational workshops on nutrition and exercise. This collaboration benefits the youth and adults of the community.
- PrimeCare Urgent Care has partnered with the local food bank, providing essential resources and support to families facing food insecurity. This collaboration ensures that those in need have access to vital resources.
- We support the local schools by offering health screenings and educational programs about preventing common illnesses. These educational initiatives focus on promoting preventive care in the community.
Philanthropic Activities
PrimeCare Urgent Care Kernersville NC recognizes the importance of supporting local causes that align with our mission of improving the health of the community. We strive to make a positive impact beyond our immediate practice.
- We regularly donate to the Kernersville Food Pantry, contributing to their vital work of providing food to families in need. Our contribution is a tangible way to support those facing food insecurity.
- We have supported local sports teams by providing free health screenings to their athletes, fostering a proactive approach to maintaining athletic health. We believe in supporting the health and wellness of our community’s athletes.
Community Initiatives Support
PrimeCare Urgent Care Kernersville NC is actively involved in local initiatives, contributing to the ongoing growth and well-being of the community. We are committed to helping where it’s needed most.
| Initiative | Description |
|---|---|
| Kernersville Community Health Fair | We actively participate in the annual health fair, providing free health screenings and educational resources to the community. |
| Local School Health Programs | We provide health education programs to local schools, covering topics like hygiene, nutrition, and disease prevention. |
| Kernersville Senior Center Support | We offer free health screenings and health education sessions for the senior citizens at the local senior center. |
