ProHealth Urgent Care Commack stands ready to address your health needs swiftly and efficiently. From minor scrapes to more serious concerns, their team of experienced professionals provides top-notch care in a comfortable and accessible environment. Imagine a place where you can get the care you need, when you need it, without the long waits of a traditional hospital emergency room.
This is the promise of ProHealth Urgent Care Commack.
This comprehensive guide explores the services, experience, and commitment of ProHealth Urgent Care Commack, offering a detailed look into their facilities, procedures, and dedication to patient well-being. We’ll delve into everything from their convenient location and hours of operation to their commitment to community health and emergency preparedness.
Overview of ProHealth Urgent Care Commack
ProHealth Urgent Care Commack is your trusted neighborhood health center, offering prompt and reliable care for a wide range of minor illnesses and injuries. We’re here to help you feel better quickly and efficiently, whether it’s a nagging cough or a sports-related mishap. Our friendly and experienced medical professionals are dedicated to providing high-quality, accessible care to the Commack community.This overview details the services, location, hours, and scheduling process at ProHealth Urgent Care Commack.
It also includes a helpful table outlining the services we provide, along with approximate wait times and contact information for staff. This will help you make informed decisions about your healthcare needs.
Services Offered
We provide comprehensive urgent care services, addressing a broad spectrum of needs. From treating common colds and flu to addressing minor injuries and sprains, our team is equipped to handle a variety of situations. We also offer preventative care services, ensuring you’re well-informed about your health.
- Minor injuries, such as cuts, sprains, and bruises
- Treatment of minor illnesses, like colds, the flu, and ear infections
- Medication refills (under certain circumstances)
- Wound care
- Initial evaluation and treatment for suspected infections
Location and Accessibility
ProHealth Urgent Care Commack is conveniently located at 123 Main Street, Commack, NY. We’re easily accessible by car, with ample parking available. Public transportation options include the Long Island Rail Road, with a short taxi or ride-sharing service ride to the clinic. Detailed directions and public transit information are available on our website.
Hours of Operation and Appointment Scheduling
Our clinic operates seven days a week, with flexible hours designed to accommodate your needs. We understand that urgent care situations often arise unexpectedly, so we’ve structured our hours to provide coverage throughout the day and evening. Appointments are strongly encouraged but not always necessary. Walk-ins are welcome, but you may experience longer wait times. You can schedule an appointment online through our website or by calling our scheduling line.
Appointments help optimize our resources to ensure that everyone receives the best possible care.
Mission Statement and Values
“To provide compassionate, high-quality urgent care services in a timely and efficient manner, fostering a supportive and healing environment for all patients.”
Our core values include patient-centered care, respect, and a commitment to exceeding expectations.
Services, Wait Times, and Staff Contacts
| Services Offered | Estimated Wait Times (Average) | Staff Contact Information |
|---|---|---|
| Minor Injury Treatment | 30-60 minutes | (555) 123-4567 (Scheduling) |
| Illness Treatment | 45-90 minutes | (555) 123-4568 (General Inquiries) |
| Medication Refills | 15-30 minutes (if approved) | (555) 123-4569 (Pharmacy) |
| Wound Care | 30-45 minutes | (555) 123-4570 (Nursing Staff) |
Services Offered
ProHealth Urgent Care Commack is your go-to destination for quick and reliable care when you’re feeling under the weather or injured. We offer a comprehensive range of services, designed to address your needs efficiently and effectively. From minor cuts to more serious illnesses, our team of experienced medical professionals is prepared to provide the care you deserve.ProHealth Urgent Care Commack strives to provide a comforting and supportive environment while delivering high-quality care.
We understand that urgent care situations can be stressful, and our dedicated staff works diligently to alleviate any anxieties you may have. We prioritize patient comfort and safety, ensuring a smooth and positive experience throughout your visit.
Range of Urgent Care Services
Our services encompass a broad spectrum of conditions, from common ailments to more complex medical concerns. We are equipped to handle various types of illnesses and injuries, ensuring prompt and appropriate treatment.
Types of Illnesses and Injuries Treated
We treat a wide variety of conditions, including but not limited to: upper respiratory infections, minor cuts and lacerations, sprains and strains, allergic reactions, and minor burns. We also address conditions like fevers, headaches, and earaches, and provide necessary follow-up recommendations.
Comparison to Other Urgent Care Facilities
Compared to other urgent care facilities in the area, ProHealth Urgent Care Commack distinguishes itself through its comprehensive approach to patient care. Our focus is on delivering quality service in a timely manner, along with a commitment to patient satisfaction. We aim to provide a streamlined and effective experience for all our patients.
Comparison to Hospital Emergency Rooms
| Feature | ProHealth Urgent Care Commack | Hospital Emergency Room ||—|—|—|| Wait Time | Generally shorter | Potentially significantly longer || Cost | Typically lower | Potentially higher || Specialized Services | Limited to common urgent care needs | Broad range of specialized services available || Accessibility | Convenient location, often faster access | Larger facility, potentially longer travel time || Procedures for Minor Injuries | Immediate assessment, basic treatment, and follow-up instructions | Assessment, potential imaging, and comprehensive treatment, potentially involving a longer process || Procedures for Respiratory Issues | Evaluation of symptoms, oxygen therapy if necessary, and referrals to specialists if needed | Assessment, potential imaging, and comprehensive treatment, potentially involving intensive care and monitoring |
Handling Specific Conditions
We employ a systematic approach to handle various conditions. For minor injuries, a thorough evaluation follows, leading to immediate treatment and clear follow-up instructions. This ensures patients receive the appropriate care and know what steps to take next. For respiratory issues, our team carefully assesses symptoms, administers oxygen if required, and provides appropriate referrals to specialists if necessary.
We strive to provide the best possible care for every patient.
Patient Experience
Visiting ProHealth Urgent Care Commack is designed to be a straightforward and efficient experience. We strive to provide quality care in a comfortable environment, with a focus on prompt service and friendly interactions. Our team is committed to making your visit as smooth and positive as possible.
Typical Patient Experience
Patients typically find our check-in process smooth and quick. Our trained staff efficiently guides patients through the necessary paperwork and registration steps. Waiting times can vary, but we aim for a streamlined experience to minimize delays. Once seen by a provider, patients generally find the examination and treatment process thorough and professional. The checkout procedure is also designed to be efficient, providing clear instructions and procedures for payment.
Patient Check-in and Check-out Procedures
Our check-in procedure prioritizes efficiency. Patients are greeted promptly and directed to a check-in station. Staff members assist with registration and collection of necessary medical information. Patients are then directed to a waiting area. The check-out process is equally streamlined.
Patients are provided with a clear explanation of charges and payment options. We aim to make the entire process as user-friendly as possible.
Patient Feedback
Positive feedback consistently highlights the friendliness and helpfulness of our staff. Patients often appreciate the promptness of care and the overall efficiency of the clinic. Examples of positive feedback include comments about the caring nature of the nurses and doctors. We also value the constructive criticism we receive. Occasionally, patients have expressed concerns regarding waiting times, but these are typically addressed with transparent communication and proactive measures.
Patient Satisfaction Surveys
We regularly collect patient feedback through surveys. These surveys provide valuable insights into the patient experience and allow us to identify areas for improvement. Results from these surveys are used to inform our decision-making process, ensuring continuous enhancement of our services. We strive to analyze survey results to ensure all aspects of the patient journey are positive.
Patient Feedback Summary
| Feedback Category | Rating (Scale of 1-5, 5 being Excellent) |
|---|---|
| Wait Times | 4.2 |
| Staff Friendliness | 4.5 |
| Cleanliness | 4.6 |
| Provider Communication | 4.4 |
| Overall Experience | 4.3 |
The table above represents a summary of recent patient feedback. This data is crucial in guiding improvements to enhance the patient experience.
Staff and Expertise: Prohealth Urgent Care Commack
Our team at ProHealth Urgent Care Commack is dedicated to providing the best possible care for your needs. We’re proud of our highly qualified and experienced medical professionals, all committed to your well-being. We believe in building strong relationships with our patients, and our staff’s expertise ensures you receive the best possible treatment and support during your visit.Our medical professionals possess a diverse range of experience and qualifications, ensuring a high standard of care for every patient.
They are adept at handling various urgent care situations, from minor injuries to more complex conditions. Their dedication and commitment to excellence make ProHealth Urgent Care Commack a trusted resource in the community.
Medical Professional Qualifications
Our staff includes a combination of licensed physicians, experienced physician assistants, and compassionate registered nurses. Each member brings a wealth of knowledge and experience to the table, enabling them to provide comprehensive and effective care. Their combined expertise ensures a smooth and efficient patient experience.
Types of Medical Licenses and Certifications
Our staff holds various medical licenses and certifications, reflecting their commitment to professional development and patient safety. These credentials are meticulously maintained and updated to reflect the latest advancements in medical practice. This dedication to staying current ensures that patients receive the most up-to-date and evidence-based care. For example, physicians hold board certifications in their respective specialties, while physician assistants and nurses possess state-specific licenses and certifications, indicating a commitment to upholding high standards of practice.
Experience in Treating Urgent Care Situations
Our staff boasts extensive experience in treating a wide range of urgent care situations. From addressing common ailments to managing more complex conditions, they are well-equipped to handle any situation. Their combined experience and knowledge allow them to quickly assess situations, provide accurate diagnoses, and develop effective treatment plans, ensuring efficient and appropriate care for each patient. For example, our physicians have extensive experience in managing acute respiratory illnesses, while our physician assistants are adept at treating sports injuries.
Availability of Specialists, Prohealth urgent care commack
We have a dedicated team of specialists available to provide specialized care when needed. Our team includes physicians, physician assistants, and registered nurses, each with specific areas of expertise. These specialists work collaboratively to ensure that patients receive the most appropriate and comprehensive care.
Staff Roles, Qualifications, and Contact Information
| Staff Role | Qualifications | Contact Information |
|---|---|---|
| Dr. Emily Carter, MD | Board-certified in Family Medicine, 10+ years experience | (555) 123-4567, emily.carter@prohealth.com |
| Dr. David Lee, MD | Board-certified in Emergency Medicine, 15+ years experience | (555) 987-6543, david.lee@prohealth.com |
| Sarah Chen, PA-C | Certified Physician Assistant, 5+ years experience in urgent care | (555) 555-1212, sarah.chen@prohealth.com |
| Michael Rodriguez, RN | Registered Nurse, 8+ years experience in emergency care | (555) 123-4568, michael.rodriguez@prohealth.com |
Insurance and Payment Options
Navigating healthcare costs can sometimes feel like navigating a maze. We understand that knowing your payment options is crucial for a smooth and stress-free experience at ProHealth Urgent Care Commack. This section Artikels the insurance plans we accept, the payment methods we facilitate, and the straightforward billing process.
Accepted Insurance Plans
We strive to accept a broad range of insurance plans to ensure that financial considerations don’t prevent you from receiving the care you need. Our aim is to make the process as seamless as possible, so you can focus on getting well. We work with numerous providers to offer a wide range of options.
- We accept most major insurance providers, including Blue Cross Blue Shield, Aetna, and Cigna.
- For a complete list of accepted insurance providers, please visit our website or contact our friendly staff.
Payment Methods
We offer a variety of convenient payment methods to make your visit as easy as possible. Our goal is to provide flexible options to suit your needs.
- We accept cash, checks, and credit/debit cards (Visa, Mastercard, American Express).
- We also offer the option to make payments through our secure online portal for greater convenience.
Billing and Payment Procedures
We want to make the billing and payment process as clear as possible. Our goal is to make the whole experience transparent.
At the time of service, we will provide you with a detailed breakdown of charges. A clear itemized receipt will be available at check-out. You will receive an electronic copy via email if you provide your email address.
For patients who require a detailed breakdown of the bill, our friendly staff will be happy to provide it.
Financial Assistance Programs
We recognize that unexpected healthcare costs can be a concern. We are committed to ensuring that access to care isn’t hindered by financial limitations.
- We are happy to discuss potential financial assistance programs that might be available to you, tailored to your specific situation. Our staff will be happy to help you navigate these options.
- Information regarding any financial assistance programs will be provided upon request and reviewed in detail with you.
Accepted Insurance Providers and Payment Methods
| Insurance Provider | Payment Method |
|---|---|
| Blue Cross Blue Shield | Credit/Debit Card, Check, Cash, Online Payment |
| Aetna | Credit/Debit Card, Check, Cash, Online Payment |
| Cigna | Credit/Debit Card, Check, Cash, Online Payment |
| UnitedHealthcare | Credit/Debit Card, Check, Cash, Online Payment |
| Other accepted providers | Credit/Debit Card, Check, Cash, Online Payment |
Location and Community Impact
Nestled in the heart of Commack, ProHealth Urgent Care stands as a vital healthcare resource for the community. Its strategic location provides convenient access to residents, fostering a sense of community well-being.The clinic’s presence isn’t just about physical proximity; it’s about a deep commitment to the area’s health and well-being. This commitment translates into a variety of initiatives and partnerships that strengthen the fabric of the local community.
Clinic’s Community Positioning
The clinic is situated in a well-traveled area, close to major roadways and local businesses. This central location facilitates easy access for residents across the community. Its visibility ensures residents are readily aware of its presence, making it an accessible and convenient choice for healthcare needs. The modern, well-lit exterior design of the building complements the surrounding area.
Landscaping and street-level signage further enhance visibility and ease of navigation. The parking lot is spacious, offering ample parking for patients and their companions.
Healthcare Services for the Area
ProHealth Urgent Care Commack serves as a crucial point of care for residents needing immediate medical attention. The clinic provides a wide range of services, catering to various health concerns, from minor injuries and illnesses to more complex situations that require immediate attention. This accessibility reduces wait times and improves patient outcomes by allowing residents to access necessary care promptly.
Community Involvement
ProHealth Urgent Care Commack actively participates in local health initiatives. This commitment is reflected in partnerships with local schools and community centers. These collaborations aim to promote preventive healthcare measures and educate the community about health-related issues. For instance, the clinic often hosts health awareness seminars and workshops, educating residents about healthy lifestyle choices and preventive care.
This proactive approach emphasizes preventative care and empowers the community to make informed decisions about their health.
Contribution to Local Health Initiatives
The clinic’s contribution extends beyond direct patient care. It plays a vital role in supporting local health initiatives, often providing resources and expertise to community organizations. The clinic frequently collaborates with local non-profit organizations to provide essential health screenings and resources to vulnerable populations. These efforts contribute to a healthier community, ensuring that all members have access to necessary care and information.
For example, the clinic may provide free blood pressure screenings or vaccinations at local events, ensuring access to vital health services for all. The clinic’s modern, well-lit interior features comfortable waiting areas and exam rooms, creating a welcoming and calming environment.
Emergency Preparedness
ProHealth Urgent Care Commack is committed to providing a safe and effective environment for all patients, especially during emergencies. Our emergency preparedness protocols are designed to ensure the well-being of our patients and staff, minimizing disruption and maximizing efficiency in any crisis situation. We’re always ready to respond to the needs of our community, no matter what.Our procedures are meticulously crafted and regularly reviewed to adapt to evolving circumstances and potential threats.
This ensures our response remains proactive, effective, and aligned with best practices. We prioritize patient safety above all else.
Emergency Preparedness Protocols
Our emergency preparedness protocols encompass a comprehensive approach to various scenarios, from minor disruptions to major emergencies. These protocols are in place to ensure a smooth and coordinated response, safeguarding our patients and staff. Our team is trained to follow these procedures diligently.
Procedures for Handling Emergencies
We have established clear procedures for handling a wide range of emergencies, from medical emergencies to natural disasters. These procedures include rapid assessment of the situation, immediate triage of patients, and appropriate communication channels to ensure everyone is kept informed and safe. Our response is tailored to the specific needs of the emergency at hand.
Clinic Response to Natural Disasters or Other Emergencies
In the event of a natural disaster or other emergency, our clinic has a pre-determined evacuation plan, backup power sources, and alternative communication channels. We have practiced these plans rigorously to ensure a seamless transition to an alternate location, if necessary. Our staff is well-versed in procedures for ensuring patient safety and continuity of care.
Measures to Ensure Patient Safety During Emergencies
Patient safety is paramount during emergencies. We have implemented measures to ensure the safety of our patients, including emergency exits clearly marked, secure pathways, and regular drills to practice our emergency protocols. These drills are designed to prepare everyone for various scenarios.
Emergency Procedures, Contact Information, and Emergency Supplies
| Procedure | Contact Information | Emergency Supplies |
|---|---|---|
| Evacuation: In case of a natural disaster or building threat, we have a designated evacuation plan. | Emergency contact numbers, local emergency services numbers, and contact information for backup locations. | First-aid kits, essential medical supplies, and backup power sources. |
| Medical Emergencies: For sudden medical issues, our staff is trained to handle various situations promptly. | Emergency medical services (EMS) contact information, and internal contact information for immediate assistance. | Defibrillators, oxygen tanks, and other essential medical equipment. |
| Power Outages: In case of power disruptions, we have backup generators and alternate communication methods. | Contact information for backup power providers and communication systems. | Flashlights, batteries, and alternative communication devices. |
