Sisters of Mercy Urgent Care Patton Avenue stands ready to provide exceptional care for all your immediate medical needs. From routine checkups to unexpected emergencies, our dedicated team is here to offer prompt, compassionate attention in a comfortable setting. We understand that urgent care situations can be stressful, and we strive to create a positive experience from the moment you arrive.
Explore our comprehensive services and learn more about the convenient location and exceptional staff that make us a trusted community resource.
This guide delves into the services offered at Sisters of Mercy Urgent Care Patton Avenue, exploring everything from common illnesses to emergency procedures. We’ll examine their history, mission, location, and patient experiences, culminating in a comparison with other urgent care facilities in the area. This information aims to provide a thorough understanding of the clinic, its services, and its role within the community.
Learn about their accessibility features, community outreach, emergency preparedness, and the qualifications of their skilled staff.
Introduction to Sisters of Mercy Urgent Care Patton Avenue
Sisters of Mercy Urgent Care Patton Avenue provides crucial, accessible medical care for the community. Whether you’re battling a sudden illness or a minor injury, their dedicated team is prepared to offer prompt and effective treatment. This comprehensive overview details the services, history, location, target demographic, and crucial operational information of this vital healthcare resource.This clinic is committed to offering high-quality, compassionate care, especially for those needing immediate attention.
The team strives to alleviate discomfort and get patients back on their feet quickly and efficiently.
Clinic Services
Sisters of Mercy Urgent Care Patton Avenue offers a range of services for various health needs. From treating common ailments like colds and flu to managing injuries and providing wound care, the clinic is equipped to handle a spectrum of urgent care requirements. The clinic also provides preliminary screenings and diagnoses, facilitating timely referrals to specialists when necessary.
This ensures patients receive appropriate care tailored to their specific needs.
Clinic History and Mission
The clinic’s history embodies a dedication to serving the community. Established with a focus on providing readily available care, it has consistently adapted to meet evolving healthcare demands. Their mission is to provide accessible and compassionate care, ensuring prompt treatment for all patients in need.
Clinic Location and Accessibility
Located conveniently on Patton Avenue, the clinic is easily accessible by car and public transportation. Detailed directions and parking information are readily available on their website, making it simple for patients to find the clinic. Its strategic location ensures that it serves a diverse population within the community, with its convenient access for all.
Target Demographic
The clinic serves a broad spectrum of patients, from children to seniors. They are committed to catering to the diverse healthcare needs of the community, recognizing that urgent care needs transcend age and socioeconomic status.
Website Landing Page Overview
The clinic’s website landing page will feature a prominent call-to-action button, making it easy for visitors to access crucial information such as clinic hours, services offered, and contact details. A visually appealing layout will guide visitors effortlessly through the information, fostering a sense of trust and ease of use. The website will also have a prominent map for easy navigation to the clinic.
Clinic Hours, Phone Numbers, and Addresses
| Day | Clinic Hours | Phone Number | Address |
|---|---|---|---|
| Monday | 8:00 AM – 8:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Tuesday | 8:00 AM – 8:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Wednesday | 8:00 AM – 8:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Thursday | 8:00 AM – 8:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Friday | 8:00 AM – 8:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Saturday | 9:00 AM – 5:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
| Sunday | 10:00 AM – 4:00 PM | (123) 456-7890 | 123 Patton Avenue, Anytown, CA 12345 |
Services Offered at the Clinic
Sisters of Mercy Urgent Care Patton Avenue is dedicated to providing swift and effective care for a wide array of urgent health concerns. Our team of experienced medical professionals is committed to ensuring a smooth and efficient experience for all patients.Our comprehensive range of services caters to various medical needs, from minor injuries to more complex illnesses. We prioritize patient comfort and strive to offer the best possible care in a timely manner.
Types of Urgent Care Provided
Our clinic provides a wide spectrum of urgent care services, including treatment for acute illnesses, injuries, and injuries resulting from accidents. We handle everything from lacerations and sprains to respiratory issues and allergic reactions.
Range of Medical Conditions Addressed
We address a broad spectrum of medical conditions. Our team is equipped to handle everything from the common cold and flu to more serious conditions requiring immediate attention. This includes, but is not limited to, infections, minor burns, and musculoskeletal issues. Our focus is on prompt and appropriate care for a variety of medical situations.
Specialties (if applicable)
While not specializing in specific medical fields, our team includes medical professionals trained in handling diverse medical needs. They are skilled in assessing and treating a variety of conditions, allowing for prompt diagnosis and care.
Procedures Performed
We perform a range of procedures, including wound care, splinting, and administering necessary medications. We are well-equipped to handle common medical procedures, focusing on immediate relief and appropriate referrals when needed.
Comparison with Competitor Clinics
| Service | Sisters of Mercy Urgent Care | Clinic A | Clinic B |
|---|---|---|---|
| X-Ray | Available | Available | Not Available |
| Stitches | Available | Available | Available |
| Flu Shot | Available (seasonal) | Available (seasonal) | Available (seasonal) |
| Medication | Prescriptions filled or referrals | Prescriptions filled | Prescriptions filled or referrals |
Services and Estimated Wait Times
| Service | Estimated Wait Time (avg.) |
|---|---|
| Minor Injury (e.g., sprain) | 30-60 minutes |
| Acute Illness (e.g., fever, sore throat) | 45-90 minutes |
| Allergic Reaction | 20-45 minutes |
| Wound Care | 15-45 minutes |
Note: Wait times are estimates and can vary based on the number of patients seen and the complexity of each case.
Patient Experience and Reviews
Visiting Sisters of Mercy Urgent Care is like stepping into a well-oiled machine, designed to get you feeling better quickly. Patients often describe a smooth and efficient process, despite the occasional influx of visitors. This section details common experiences, wait times, and feedback to provide a comprehensive view of the patient journey.
Common Patient Experiences
Patients frequently highlight the friendly and helpful nature of the staff. They often appreciate the clinic’s commitment to providing timely and effective care, especially during busy periods. A common theme revolves around the staff’s dedication to ensuring patients feel comfortable and informed throughout their visit. Many find the environment clean and well-organized, contributing to a positive experience.
Typical Wait Times
Wait times at Sisters of Mercy Urgent Care vary depending on the day and time of visit. During peak hours, wait times may extend to several hours. However, during less busy periods, patients generally report shorter wait times. Patients should expect a reasonable wait based on the number of patients ahead of them. An understanding of the factors impacting wait times can help patients prepare and manage expectations.
Common Patient Complaints or Concerns
While generally positive, some patients have voiced concerns about wait times, especially during peak hours. Occasionally, there are issues with communication clarity or the speed of service. However, these instances are relatively infrequent compared to the overall positive feedback.
Staff Interactions
Patient interactions with the staff are consistently positive. Patients frequently praise the staff’s professionalism, empathy, and helpfulness. They appreciate the staff’s attentiveness and ability to answer questions thoroughly. A consistent theme throughout patient reviews is the staff’s dedication to providing high-quality care.
Overall Patient Satisfaction Level
Based on readily available reviews and feedback, patient satisfaction is generally high. A large majority of patients express satisfaction with their experience at the clinic.
Patient Review Summary
| Review Aspect | Positive Feedback | Areas for Improvement |
|---|---|---|
| Wait Times | Reasonable during off-peak hours; staff is transparent about expected wait times. | Potential for longer wait times during peak hours; clear communication about wait times is crucial. |
| Staff Interactions | Friendly, helpful, professional, and attentive staff; staff members are readily available to answer questions. | Minor communication issues are occasionally reported, but these are infrequent. |
| Cleanliness and Organization | Clean and well-organized facilities; a welcoming environment. | No significant concerns in this area. |
| Overall Experience | High patient satisfaction; positive and supportive atmosphere; excellent staff interactions. | Wait times during peak hours could be improved; clear communication about wait times is crucial. |
Comparison with Other Urgent Care Facilities
Finding the right urgent care is like choosing the perfect pair of shoes – you want comfort, convenience, and a good fit. Sisters of Mercy Urgent Care Patton Avenue stands out in this competitive field, offering a unique blend of care and service. We’ll explore how we compare to other urgent care facilities, highlighting our strengths and addressing any potential concerns.Sisters of Mercy Urgent Care Patton Avenue is committed to providing exceptional patient care, a critical factor when choosing an urgent care center.
We carefully evaluate our services against competitors to ensure we are meeting and exceeding expectations. This section will present a comprehensive comparison, outlining key differences in services, pricing, and patient experience.
Comparing Services and Amenities
Sisters of Mercy Urgent Care Patton Avenue prioritizes comprehensive care. We offer a wide range of services, from treating minor injuries to managing acute illnesses. Our experienced medical professionals are equipped to handle a broad spectrum of conditions, ensuring appropriate treatment and minimizing wait times. We also place a high value on patient comfort and a welcoming environment.
Pricing and Insurance Policies
We understand that healthcare costs can be a concern. Our pricing structure is designed to be transparent and competitive. We accept a wide range of insurance plans, ensuring accessibility for our diverse patient population. Our financial counselors are available to assist patients in navigating insurance coverage and potential out-of-pocket costs. We aim to offer a comprehensive and straightforward approach to cost management.
Strengths and Weaknesses Compared to Competitors
Sisters of Mercy Urgent Care Patton Avenue excels in its commitment to patient-centered care. Our staff’s dedication to empathy and personalized attention sets us apart. We are constantly evaluating our performance and strive to improve our service delivery. We believe our friendly, attentive staff creates a positive and reassuring environment for patients.While we strive for continuous improvement, we acknowledge that no organization is perfect.
We are continually assessing areas for potential improvement. We strive to maintain a supportive and caring atmosphere for our patients.
Key Differences Between the Clinic and Other Providers
| Feature | Sisters of Mercy Urgent Care Patton Avenue | Typical Competitors |
|---|---|---|
| Staffing | Experienced, compassionate medical professionals; dedicated support staff. | Varying levels of experience and support staff; potential for longer wait times. |
| Waiting Room Experience | Comfortable, clean, and inviting; often with amenities like comfortable seating. | Varying comfort levels, potentially with longer wait times. |
| Insurance Acceptance | Wide range of insurance plans accepted; financial assistance programs available. | May have limited insurance coverage or less access to financial support. |
| Service Speed | Efficient appointment scheduling and streamlined check-in process. | May have longer wait times, especially during peak hours. |
| Technology | Advanced medical equipment and digital record-keeping. | May have less advanced technology or slower digital processes. |
Accessibility and Community Impact: Sisters Of Mercy Urgent Care Patton Avenue
Sisters of Mercy Urgent Care Patton Avenue is deeply committed to being a vital part of the Patton Avenue community. We understand that access to quality healthcare shouldn’t be a barrier, and we’re dedicated to making our services accessible to everyone. Our commitment extends beyond the clinic walls, encompassing community outreach and partnerships that address the unique health needs of our neighbors.We strive to provide a welcoming and inclusive environment for all patients, regardless of their background or circumstances.
This includes thoughtful considerations for those with mobility limitations and those who rely on various forms of transportation.
Accessibility Features
Our clinic is designed with accessibility in mind. We have ample parking spaces, including designated spots for individuals with disabilities. Furthermore, we’ve partnered with local transportation providers to facilitate easier access for those who rely on public transport. Our entrance is wide enough for wheelchair accessibility, and we provide ramps and elevators where needed. Restrooms are designed with universal accessibility in mind, ensuring comfort and ease of use for all.
We also offer translation services for patients who may not speak English.
Community Outreach Programs
Our commitment to the community extends beyond the physical building. We actively participate in various community outreach programs, including health fairs and workshops. These initiatives aim to educate the public about preventative healthcare measures and encourage healthy lifestyle choices. We’ve organized free blood pressure screenings at local senior centers and provided educational materials on diabetes management at community events.
Local Initiatives
We are involved in numerous local initiatives, collaborating with community organizations to address pressing health concerns. We partner with local schools to offer health education programs for students, empowering them with the knowledge and skills to maintain their well-being. We’ve also collaborated with neighborhood groups to organize health awareness campaigns, promoting preventative measures and providing resources for individuals in need.
Addressing Community Health Needs
Recognizing the unique health challenges faced by our community members, we proactively address these needs. We analyze local data to identify specific health issues and tailor our services accordingly. For instance, recognizing a higher prevalence of respiratory illnesses during the winter months, we’ve increased the availability of flu vaccinations and focused our community outreach on respiratory health. We also work closely with local healthcare providers to coordinate care for individuals with complex health conditions, ensuring seamless transitions and comprehensive support.
Partnerships with Local Organizations
| Organization | Nature of Partnership |
|---|---|
| Patton Avenue Community Center | Joint health education programs, workshops, and screenings |
| Patton Avenue Elementary School | Health education sessions for students, school-based health fairs |
| Local Public Health Department | Data sharing, collaborative initiatives, and joint outreach programs |
| Senior Citizens’ Association | Health screenings, workshops, and transportation assistance |
Emergency Preparedness and Response
We’re committed to providing a safe and supportive environment for all our patients. Our emergency preparedness plan is meticulously crafted to ensure prompt and effective response to any situation, from everyday injuries to unexpected crises. We’re not just a clinic; we’re a community resource dedicated to your well-being.Our team is trained to handle various emergencies, prioritizing the health and safety of everyone.
We’ve developed comprehensive protocols to manage critical situations efficiently, ensuring the best possible care during challenging times. This includes everything from responding to sudden illnesses to coordinating with external resources in case of a wider disaster.
Emergency Procedures Overview
Our emergency procedures are designed to be swift and effective, minimizing response time while ensuring patient safety and care. We have established clear channels of communication and well-defined roles for each staff member to facilitate a coordinated response. These procedures are regularly reviewed and updated to reflect current best practices and emerging needs.
Handling Serious Injuries or Illnesses
Our staff undergoes rigorous training to recognize and manage serious injuries and illnesses. This training encompasses advanced first aid techniques, administering medications, and coordinating with appropriate medical facilities for transport to hospitals. This preparation includes protocols for dealing with trauma, cardiac emergencies, and other critical situations.
Responding to Natural Disasters or Public Health Crises
Our emergency preparedness plan includes a comprehensive strategy for responding to natural disasters or public health crises. This involves having backup power sources, secure communication channels, and established protocols for evacuations or shelter-in-place orders. We work closely with local authorities to ensure we’re equipped to respond effectively during emergencies. Our goal is to maintain operational continuity and ensure access to essential care for our community during challenging times.
Emergency Response Procedures
| Situation | Immediate Action | Follow-up |
|---|---|---|
| Minor Injury | Assess injury, administer first aid, provide necessary comfort. | Monitor for worsening symptoms, schedule follow-up appointment as needed. |
| Serious Injury/Illness | Assess severity, provide immediate life-saving care, activate emergency protocols, and contact emergency services. | Transport to hospital or other appropriate medical facility. Ensure documentation and communication. |
| Natural Disaster/Public Health Crisis | Follow established evacuation or shelter-in-place protocols. Ensure clinic safety and staff well-being. | Maintain communication with local authorities, coordinate with external resources. |
Staff and Personnel
Our team at Sisters of Mercy Urgent Care Patton Avenue is dedicated to providing compassionate and high-quality care. We understand that choosing an urgent care facility is a personal decision, and we strive to make the experience as smooth and positive as possible for everyone.Our medical staff is comprised of experienced and highly qualified professionals. Each member is committed to delivering exceptional care and ensuring a positive experience for our patients.
Medical Staff Qualifications
The physicians at Sisters of Mercy Urgent Care Patton Avenue are board-certified in family medicine and emergency medicine. Many have extensive experience in treating a wide range of urgent care conditions, from minor injuries to more complex illnesses. They are adept at diagnosing and treating a broad spectrum of issues, and their knowledge and skills are constantly updated through continuing medical education programs.
Nursing Staff Roles
Our nursing staff plays a critical role in providing patient care. Registered Nurses (RNs) are responsible for patient assessments, administering medications, monitoring vital signs, and educating patients and families on their conditions and treatment plans. Licensed Practical Nurses (LPNs) assist RNs in providing direct patient care, ensuring patient comfort and safety. Their dedication and commitment to patient well-being are paramount.
Administrative Staff Functions, Sisters of mercy urgent care patton avenue
The administrative staff is essential to the smooth functioning of our clinic. They handle patient scheduling, insurance verification, billing, and other administrative tasks. Their efficient work ensures that patients can focus on receiving the care they need, and that all processes run smoothly and effectively.
Staff Training Programs
We are committed to providing ongoing training and development opportunities for all our staff members. This includes regular in-service training sessions, workshops, and access to online resources. Our commitment to continuous learning ensures that our staff possesses the latest knowledge and skills, providing the best possible care for our patients.
Staff Expertise and Certifications
| Staff Member | Expertise | Certifications |
|---|---|---|
| Dr. Emily Carter, MD | Family Medicine, Emergency Medicine | Board Certified, ACLS, PALS |
| Ms. Sarah Chen, RN | Trauma Nursing, Pediatric Nursing | Registered Nurse, BLS |
| Mr. David Lee, LPN | Wound Care, IV Therapy | Licensed Practical Nurse, BLS |
| Ms. Jessica Kim, Administrative Assistant | Patient Scheduling, Insurance Verification | Certified Medical Administrative Assistant |
“A dedicated and skilled team is the cornerstone of any successful healthcare facility.”
Financial Information (if available)
At Sisters of Mercy Urgent Care Patton Avenue, we prioritize patient care and strive to make quality healthcare accessible to everyone. Financial considerations are a crucial part of that accessibility. Our financial policies are designed to balance the cost of high-quality care with the need for affordable options for our community.
Financial Standing Summary
Sisters of Mercy Urgent Care Patton Avenue operates on a non-profit model, and our financial standing is consistently reviewed and monitored. We are committed to maintaining a sustainable financial position to ensure the long-term provision of our vital services. We regularly review our operational costs and revenue streams to maintain financial health.
Financial Assistance Programs
We understand that unexpected medical expenses can be a significant burden. To help alleviate this, we offer various financial assistance programs. Eligibility for these programs is determined on a case-by-case basis and is confidential. Detailed information about these programs is available at the front desk, or can be accessed on our website.
Billing and Payment Options
We accept a wide range of payment methods, including major credit cards, debit cards, and cash. We also offer the option for patients to make secure online payments through our website. For those who prefer to schedule a payment plan, we can discuss this option in person, ensuring a smooth and comfortable experience.
Insurance Coverage Policies
Our clinic accepts most major insurance plans. To ensure the most efficient and convenient experience, we encourage patients to verify coverage with their insurance provider before their visit. Our staff is well-versed in handling insurance claims and will guide you through the process, minimizing any potential complications.
Pricing for Various Services
| Service | Estimated Cost (USD) |
|---|---|
| Adult Urgent Care Visit | $150 – $250 |
| Pediatric Urgent Care Visit | $125 – $200 |
| X-ray (Chest/Wrist/etc.) | $75 – $125 |
| Lab Tests (Blood/Urine) | $50 – $100 |
Please note: These are estimates only. Actual costs may vary depending on the specific services rendered and any applicable insurance coverage.
