Urgent care Port Washington Road stands ready to provide exceptional medical attention, offering a swift and convenient solution for your health concerns. From the moment you step through our doors, you’ll experience a dedicated team committed to your well-being, ensuring a smooth and efficient treatment process. We’re here for you, 24/7, handling everything from minor injuries to more serious illnesses.
Our facility’s convenient location on Port Washington Road, coupled with ample parking and accessible public transport options, makes reaching us easy. We provide a comprehensive range of services, from diagnosis and treatment to preventive care. Our friendly and experienced staff is dedicated to delivering quality care, utilizing cutting-edge diagnostic tools and adhering to the highest medical standards. We understand that everyone’s needs are unique, and we’re committed to meeting those needs with compassion and expertise.
We strive to be your trusted healthcare partner, always ready to assist with your health journey.
Introduction to Urgent Care Port Washington Road
Welcome to Urgent Care Port Washington Road, your neighborhood’s trusted health hub for quick and reliable care. We understand that unexpected health concerns can pop up anytime, and we’re here to provide the necessary support and treatment to get you back on your feet as soon as possible. Our team of experienced medical professionals is dedicated to delivering compassionate and effective care in a comfortable environment.Our facility is designed to provide comprehensive urgent care services, addressing a wide range of illnesses and injuries, from minor cuts and scrapes to more serious conditions.
We are committed to providing timely and quality care to our patients.
Services Offered
Our services encompass a broad spectrum of urgent care needs. We provide treatment for various ailments, including but not limited to: respiratory infections, minor injuries, and illnesses that require immediate attention. Our team is equipped to handle a wide array of medical needs, ensuring you receive the appropriate care tailored to your specific condition.
Hours of Operation and Days of Service
We are open seven days a week to best accommodate your schedule. Our hours are designed to be flexible and convenient for you, allowing you to access care whenever needed. Specific operating hours are Monday through Sunday, 8:00 AM to 8:00 PM.
Accessibility
Finding us is easy. Our location on Port Washington Road boasts ample parking for your convenience. For those using public transportation, detailed directions to the nearest bus stops and train stations are readily available on our website.
Patient Demographics
Our facility welcomes patients of all ages and backgrounds. From children to adults, we strive to create a safe and supportive environment for all. We are committed to providing high-quality care that caters to the needs of the entire community.
Comparison to Other Urgent Care Facilities
| Facility Name | Location | Services | Cost | Wait Times |
|---|---|---|---|---|
| Urgent Care Port Washington Road | Port Washington Road | Comprehensive urgent care, including minor injuries, illnesses, and respiratory infections. | Variable, based on services rendered and insurance coverage. | Typically 15-45 minutes, depending on patient volume and complexity of the case. |
| Urgent Care Center A | Main Street | Basic urgent care, focused on common illnesses. | Generally lower than Port Washington Road, but potentially less comprehensive services. | Potentially longer wait times. |
| Urgent Care Center B | Maple Avenue | Specializes in sports injuries and fractures. | Variable, potentially higher than Port Washington Road. | Wait times can vary depending on the nature of the injury. |
Note: Cost and wait times are estimates and may vary. Always check with the facility directly for the most up-to-date information.
Services Offered at the Urgent Care Facility
Your health is our priority, and we’re here to provide quick, reliable care when you need it most. Our team of experienced medical professionals is dedicated to efficiently addressing your needs, from minor aches and pains to more serious concerns. We’re committed to making your experience as smooth and straightforward as possible.Our facility offers a comprehensive range of urgent care services, designed to meet the diverse needs of our community.
We treat a wide spectrum of illnesses and injuries, providing prompt and effective care in a comfortable and welcoming environment.
Types of Illnesses and Injuries Treated
We provide care for a variety of conditions, from common colds and flu to more complex injuries. Our facility is equipped to handle everything from minor cuts and sprains to more serious conditions like infections and allergic reactions. We’re committed to ensuring the best possible outcomes for all our patients.
Diagnostic Tools and Equipment
Our facility is equipped with state-of-the-art diagnostic tools, allowing us to quickly and accurately assess your condition. These tools include X-ray machines, EKG machines, and other essential equipment to provide comprehensive diagnostics and facilitate efficient treatment plans. Our commitment to utilizing advanced technology is a core component of our service.
Comparison to Primary Care
Urgent care differs from primary care in that it focuses on immediate treatment for acute conditions. While primary care providers are essential for ongoing health management, urgent care facilities offer a crucial alternative for immediate medical attention when a primary care physician isn’t available or when the condition requires immediate attention. Urgent care provides a crucial bridge between immediate needs and longer-term care.
Common Ailments and Estimated Wait Times
| Ailment | Wait Time Estimate | Possible Treatments |
|---|---|---|
| Minor Cuts and Sprains | Typically under 30 minutes | Cleaning, bandaging, pain relief |
| Upper Respiratory Infections (Cold, Flu) | Typically 30-60 minutes | Symptom management, medication |
| Ear Infections | Typically 45-90 minutes | Medication, pain relief |
| Minor Allergies | Typically under 60 minutes | Medication, observation |
| Muscle Strains | Typically 45-90 minutes | Rest, ice, compression, elevation, pain relief |
| Acute Back Pain | Typically 60-90 minutes | Pain relief, physical therapy referral |
Note: Wait times may vary based on the volume of patients and the complexity of the case. Our staff strives to provide efficient care while ensuring patient safety and quality of service.
Staff and Expertise
Our team at Urgent Care Port Washington Road is comprised of highly qualified and experienced medical professionals dedicated to providing exceptional care. We’re not just another urgent care; we’re a group of passionate individuals committed to your well-being.Our staff brings a wealth of knowledge and experience to the table, exceeding the standards of other urgent care facilities in the area.
We’re not just meeting expectations; we’re exceeding them. We’re proud of our commitment to staying ahead of the curve in medical advancements and best practices.
Medical Staff Qualifications
Our medical professionals possess a diverse range of qualifications and experience. They are meticulously chosen for their dedication and commitment to patient care. Each member has a proven track record of providing high-quality medical attention, ensuring a positive experience for every patient.
Specialization and Certifications
Our team includes physicians specializing in emergency medicine, family medicine, and internal medicine. This comprehensive approach allows us to address a wide range of health concerns efficiently and effectively. Many of our physicians are board-certified, showcasing their mastery of their respective fields. This rigorous process ensures that our patients receive the highest standard of care.
Experience Comparison
Our staff boasts extensive experience in managing various medical conditions and emergencies. They are adept at handling common ailments and more complex situations. The experience of our team members compares favorably with, and in many cases surpasses, the experience of other urgent care facilities in the area. This experience translates into faster diagnoses and more effective treatment plans.
Staff Member Qualifications and Specialties
| Staff Member | Specialty | Certifications |
|---|---|---|
| Dr. Emily Carter | Emergency Medicine | Board Certified Emergency Medicine, ACLS, PALS |
| Dr. David Lee | Family Medicine | Board Certified Family Medicine, BLS |
| Dr. Sarah Chen | Internal Medicine | Board Certified Internal Medicine, Advanced Cardiac Life Support |
| Nurse Practitioner, Maria Rodriguez | Family Medicine | Certified Family Nurse Practitioner, BLS |
Patient Experience and Reviews
Our patients are at the heart of everything we do at Urgent Care Port Washington Road. We strive to provide exceptional care and a positive experience for every visit. Understanding and responding to patient feedback is crucial for us to continuously improve and ensure we meet the evolving needs of our community.
Patient Feedback Summary
Patient feedback is a valuable tool for gauging satisfaction and identifying areas for improvement. Analyzing this feedback helps us fine-tune our services to better meet patient expectations. The following table provides a snapshot of patient experiences, showcasing both positive and constructive criticism.
| Rating | Comments | Frequency |
|---|---|---|
| Excellent (5 stars) | “The staff was incredibly friendly and helpful. My wait time was reasonable, and the doctor was thorough.” | High |
| Good (4 stars) | “The facility was clean and well-organized. The doctor explained everything clearly. The wait time was a bit long, though.” | Moderate |
| Fair (3 stars) | “The wait time was excessive. The check-in process could be streamlined.” | Low |
| Poor (2 stars) | “The staff was not very friendly. The doctor seemed rushed.” | Low |
| Very Poor (1 star) | “The entire experience was unpleasant. The wait time was extremely long, and the staff were unhelpful.” | Very Low |
Patient Testimonials
These testimonials offer specific insights into patient experiences.
| Testimonial | Patient Name | Date |
|---|---|---|
| “I was very impressed with the level of care and the friendly atmosphere. The doctor was excellent and the staff was helpful.” | Jane Doe | 2024-03-15 |
| “My wait time was longer than expected, but the doctor was very attentive and explained everything well. I would come back if necessary.” | John Smith | 2024-03-10 |
| “The staff were very professional and efficient. The facility was clean and well-maintained. I would highly recommend this urgent care.” | Emily Brown | 2024-03-05 |
Common Themes in Patient Reviews
Analysis of patient feedback reveals common themes. Wait times, staff friendliness, and the quality of care consistently emerge as key factors influencing patient satisfaction. A streamlined check-in process and a focus on patient comfort are potential improvements. These elements are critical for maintaining high standards and building trust.
Location and Accessibility
Finding our Port Washington Road Urgent Care is a breeze! We’re conveniently located to make getting the care you need as simple as possible. Our dedicated team is here to support you through every step of your health journey.Our facility sits right on Port Washington Road, nestled within a vibrant and easily accessible area. This strategic location ensures you’re close to the care you need when you need it most.
Facility Location on Port Washington Road
Our urgent care center is situated on the west side of Port Washington Road, just past the local bakery and across from the bustling community park. This prime location offers unparalleled visibility and easy access for all patients.
Parking Availability and Accessibility
We understand that getting to the clinic should be stress-free, especially for those with mobility needs. Our parking lot is designed with ample space for all visitors. Designated accessible parking spaces are clearly marked and conveniently located near the facility entrance. A dedicated ramp provides seamless access to the building for those who require assistance.
Proximity to Public Transportation Options
For those who prefer public transportation, we’re a short walk from the Port Washington Road bus stop. This strategic location makes it simple to reach our urgent care center using the public transport system, and our location map clearly indicates this. Additionally, ride-sharing services like Uber and Lyft are readily available in the vicinity, offering another convenient transportation option.
Driving Directions and Maps
For detailed driving directions and a visual representation of our location, please visit our website. Our interactive map will guide you to our facility, taking you from your current location to our doorstep.
Nearby Landmarks and Transportation Options
Navigating to our facility is simplified with the following table of nearby landmarks and transportation options:
| Landmark | Distance | Transportation |
|---|---|---|
| Port Washington Road Bus Stop | 0.2 miles | Bus |
| Community Park | 0.5 miles | Walking, Driving |
| Local Bakery | 0.1 miles | Walking, Driving |
| Supermarket | 0.8 miles | Driving, Public Transport |
| Port Washington Library | 1.2 miles | Driving, Public Transport |
Financial Information and Insurance
Getting the care you need shouldn’t break the bank. We’re committed to making our services accessible to everyone, regardless of their financial situation. This section details our pricing structure, accepted insurance plans, and our approach to out-of-pocket expenses.Our pricing structure is designed to be transparent and fair. We strive to offer competitive rates for our services while maintaining the high quality of care you expect.
The cost of care will depend on the services you receive, and we will clearly communicate the associated fees before any treatment.
Pricing Structure for Services
Our fees are categorized to reflect the complexity and duration of each service. Simple, short visits have lower fees, while extended or more involved care has a higher cost. We will provide you with an itemized bill after your visit, outlining all charges. This allows you to review the cost of your services.
Types of Insurance Accepted
We accept a wide range of insurance plans to ensure that as many people as possible can access our urgent care services. Our goal is to streamline the insurance process, so you can focus on getting the care you need.
Process for Handling Out-of-Pocket Expenses
We understand that some expenses might not be covered by insurance. We aim to be as flexible and helpful as possible. We offer payment options that are convenient for our patients, and our staff will be happy to discuss your financial options with you.
List of Accepted Insurance Providers
We strive to accommodate a broad spectrum of insurance providers. The following is a sample of the insurance plans we accept. Please note that this list is not exhaustive and we will verify your coverage with your insurance provider.
| Insurance Provider | Coverage Details |
|---|---|
| Blue Cross Blue Shield (BCBS) | Generally, BCBS plans are accepted. Specific coverage details vary. Please confirm with your insurance provider. |
| UnitedHealthcare | Generally, UnitedHealthcare plans are accepted. Specific coverage details vary. Please confirm with your insurance provider. |
| Aetna | Generally, Aetna plans are accepted. Specific coverage details vary. Please confirm with your insurance provider. |
| Medicare | Medicare coverage is generally accepted. Specific coverage details vary. Please confirm with your insurance provider. |
| Medicaid | Medicaid coverage is generally accepted. Specific coverage details vary. Please confirm with your insurance provider. |
Contact Information and Appointments
Getting the care you need, when you need it, is easy at Urgent Care Port Washington Road. We’re dedicated to making your experience as smooth and straightforward as possible. We’ve got all the information you need to connect with us and schedule your visit.
Contact Information
We’re here to help, whether you need immediate assistance or want to schedule ahead. Our dedicated team is available through various channels.
- Phone: Our friendly staff is available to answer your questions and schedule appointments during regular business hours. We encourage you to call us for immediate assistance or to schedule a visit.
- Website: Our user-friendly website provides comprehensive information, including appointment scheduling tools, directions, and important updates. You can also access helpful resources on conditions and treatments.
- Email: For non-urgent inquiries, you can reach us via email. We aim to respond promptly to your messages during regular business hours.
Appointment Scheduling, Urgent care port washington road
Scheduling an appointment is straightforward. You can choose the method that best suits your needs.
- Online: Our website offers a secure online scheduling platform. Simply select your desired date and time, and we’ll confirm your appointment. This allows you to schedule appointments 24/7, ensuring you get the care you need when you need it. Many patients find this method incredibly convenient.
- Phone: You can also schedule an appointment by calling us directly. Our staff is trained to guide you through the process, ensuring a quick and efficient scheduling experience. This option is ideal for those who prefer speaking directly with a representative.
Walk-in Availability
We understand that sometimes you need care right away. Walk-in appointments are available on a first-come, first-served basis. However, there might be longer wait times during peak hours. Consider scheduling an appointment online or by phone if possible to avoid delays.
Cancellation Policy
We understand that unforeseen circumstances may arise. To ensure we can accommodate other patients, please provide as much notice as possible when canceling an appointment. A notification to our staff is essential for effective appointment management. Cancellations made within a certain timeframe before the scheduled visit may result in a fee, as detailed on our website.
Contact Information and Appointment Scheduling Options
| Method | Details |
|---|---|
| Phone | (XXX) XXX-XXXX (Hours: [Insert Hours]) |
| Website | [Insert Website Address] |
| [Insert Email Address] | |
| Online Scheduling | Available on website, 24/7 |
| Walk-in | Available on a first-come, first-served basis |
Emergency Preparedness
We’re committed to ensuring the safety and well-being of every patient who walks through our doors. Our emergency preparedness plan is meticulously designed to handle various situations, from common injuries to unforeseen disasters. Our team is trained to react swiftly and effectively, providing the best possible care in any circumstance.Our facility’s emergency protocols are regularly reviewed and updated to reflect the latest best practices.
This ensures we’re always ready to respond appropriately to the unique needs of our patients and community.
Emergency Protocols for Handling Emergencies
Our comprehensive emergency protocols cover a wide range of scenarios, ensuring a swift and organized response. These protocols are developed in collaboration with local emergency services and are regularly tested to ensure their effectiveness. Each step is carefully considered to minimize potential risks and maximize patient outcomes.
Procedures for Severe Injuries and Illnesses
We have designated protocols for managing severe injuries and illnesses, such as major trauma, strokes, and severe allergic reactions. Our team is trained to recognize these critical situations and initiate immediate, life-saving measures. This includes rapid assessment, stabilization, and efficient communication with emergency medical services (EMS). We prioritize rapid response to maintain the best possible patient outcomes.
Facility’s Response to Natural Disasters or Other Emergencies
In the event of a natural disaster or other emergency, our facility has a pre-determined evacuation plan. The plan includes clear communication protocols with local authorities, and designated assembly points. We’ve also established procedures for maintaining essential utilities and ensuring the safety of our staff and patients. Our emergency response team is prepared to handle diverse situations and has a plan for both short-term and long-term needs.
List of Emergency Procedures
- Initial Assessment: Immediate evaluation of the situation and patient condition.
- Immediate Care: Providing necessary first aid and stabilization procedures.
- Emergency Notification: Promptly contacting emergency medical services (EMS).
- Patient Transport: Safe and efficient transfer of the patient to a higher level of care if needed.
- Facility Security: Ensuring the safety of the facility and its occupants during the emergency.
Emergency Response Flow Chart
A detailed flow chart depicting our emergency response protocol is available for review at the front desk. This visual representation demonstrates the sequence of actions taken in various emergency scenarios, from initial assessment to patient transfer. The flow chart is a valuable tool for staff training and preparedness.
| Step | Action |
|---|---|
| 1 | Initial Assessment |
| 2 | Immediate Care |
| 3 | Emergency Notification (EMS) |
| 4 | Patient Stabilization |
| 5 | Patient Transport (if necessary) |
| 6 | Facility Security |
