Ashland Urgent Care Center is your trusted health partner, offering comprehensive care for a wide range of needs. From minor injuries to vaccinations, we’re here to help you feel better, faster. We pride ourselves on our convenient hours, accessible location, and friendly, knowledgeable staff. Experience exceptional care in a comfortable environment, tailored to your specific health journey.
Our team of skilled professionals provides prompt and effective treatment, adhering to the highest standards of medical practice. We are committed to delivering quality care that addresses your needs, ensuring your comfort and well-being throughout your visit. We believe in transparency and provide detailed information about our services, costs, and procedures to empower you to make informed decisions.
Overview of Ashland Urgent Care Center
Ashland Urgent Care Center is your go-to spot for quick, reliable medical care when you need it most. We’re dedicated to providing convenient and compassionate care for a wide range of health concerns, from minor injuries to illnesses that require immediate attention. Our friendly and experienced medical professionals are committed to helping you feel better, fast.Our comprehensive services are designed to meet your needs, whether you’re experiencing a sudden onset of illness or a minor injury.
We strive to ensure your comfort and safety throughout your visit, making the entire experience as smooth as possible.
Services Offered
Ashland Urgent Care Center provides a spectrum of services to address a variety of health needs. We offer comprehensive treatment for minor injuries, illnesses, and acute conditions. This includes everything from treating cuts and sprains to managing fevers and coughs. Our team is prepared to handle various needs, ensuring appropriate care and prompt diagnosis.
Hours of Operation
Ashland Urgent Care Center is open seven days a week, providing convenient access to care whenever you need it. Our hours are designed to accommodate busy schedules and ensure you can receive the care you require. Specific hours may vary, so please refer to our website for the most up-to-date schedule.
Location and Accessibility
Conveniently located in Ashland, our facility is easily accessible via various transportation methods. Driving directions are readily available on our website, outlining clear routes for optimal navigation. Public transportation options are also noted for those who prefer this method of travel. We’re committed to making our services as accessible as possible. Our building is designed with ample parking, ensuring a smooth check-in process.
Contact Information
For your convenience, here’s a summary of key contact information.
| Category | Details |
|---|---|
| Phone Numbers | (555) 123-4567 (General inquiries), (555) 987-6543 (after-hours emergencies) |
| Email Addresses | info@ashlandurgentcare.com (general inquiries), afterhours@ashlandurgentcare.com (after-hours emergencies) |
| Website | www.ashlandurgentcare.com |
Services Offered
Ashland Urgent Care Center provides comprehensive medical care for a wide range of needs, from minor injuries to vaccinations. Our team of experienced and compassionate professionals is dedicated to ensuring a smooth and efficient experience for every patient. We strive to offer convenient access to quality healthcare, all within a comfortable and welcoming environment.Our services are designed to meet the diverse healthcare needs of our community.
We’re committed to providing prompt and effective treatment for a variety of conditions, while maintaining high standards of care. This includes a focus on preventive medicine, such as vaccinations, ensuring our patients stay healthy and informed.
Minor Injuries and Illnesses
We treat a variety of minor injuries and illnesses, including cuts, sprains, strains, minor burns, and common illnesses like colds, flu, and sore throats. Our skilled medical professionals diagnose and treat these conditions efficiently, often providing same-day relief. We utilize advanced diagnostic tools and techniques, ensuring accurate diagnoses and appropriate treatment plans.
Vaccinations
We offer a wide range of vaccinations to protect our community’s health. From seasonal influenza to other essential vaccinations, we ensure our patients have access to crucial preventive measures. Staying up-to-date on vaccinations is a vital part of maintaining a healthy lifestyle and community. Our team provides detailed information about the benefits and safety of each vaccination.
Treatment and Procedures
Our center offers a range of treatments and procedures, including wound care, splinting, and basic x-rays. These services are performed by our qualified and experienced medical professionals. We prioritize patient comfort and safety throughout the entire process. We utilize the latest medical equipment and best practices to ensure high-quality care.
Comparison to Other Urgent Care Centers
Ashland Urgent Care Center differentiates itself through our commitment to patient-centered care, competitive pricing, and comprehensive services. We are committed to providing a streamlined and efficient process, while prioritizing exceptional care. We actively monitor and compare our services to other urgent care centers in the area to ensure we remain a leader in quality and affordability.
Services Offered Table
| Service | Estimated Cost | Qualifications Required |
|---|---|---|
| Minor Injury Treatment (e.g., cuts, sprains) | $50 – $150 (depending on complexity) | Licensed Physician Assistant or Medical Doctor |
| Illness Diagnosis (e.g., cold, flu) | $75 – $125 (depending on complexity) | Licensed Physician Assistant or Medical Doctor |
| Vaccinations (e.g., flu shot) | $25 – $50 | Registered Nurse or Licensed Physician Assistant |
| Wound Care | $30 – $75 (depending on complexity) | Registered Nurse or Licensed Practical Nurse |
| Splinting | $40 – $80 | Registered Nurse or Licensed Practical Nurse |
| Basic X-rays | $75 – $125 | Licensed Radiologic Technologist |
Patient Experience: Ashland Urgent Care Center
From the moment you step into our doors, we’re committed to making your visit as smooth and stress-free as possible. Our team is dedicated to providing compassionate care and a positive experience for every patient. We understand that visiting a healthcare facility can be a bit daunting, so we strive to make the process as easy and comfortable as we can.
Check-in Process
Our check-in process is designed for efficiency and ease. We use a streamlined system that allows you to quickly register and begin your care. Friendly staff greet you at the front desk and will guide you through the necessary paperwork, ensuring a smooth and organized start to your visit.
Waiting Times
We understand that waiting can be frustrating. We strive to minimize wait times by optimizing our scheduling procedures and utilizing efficient staff deployment. While some waiting is inevitable, we continuously monitor wait times and implement strategies to reduce delays whenever possible. Our goal is to keep wait times as short as reasonably possible.
Doctor Interaction
Our doctors are committed to providing personalized care. They take the time to listen to your concerns, answer your questions thoroughly, and explain treatment options clearly. Our focus is on building rapport and trust, allowing for open communication and a shared understanding of your health needs.
Patient Experience Examples
Many patients have shared positive feedback about the personalized attention and care they received. One patient, for example, commented on how the staff went above and beyond to address her concerns and ensure she felt comfortable and informed throughout the process. Another patient appreciated the doctor’s thorough explanation of their diagnosis and treatment plan.
Negative Experiences
Occasionally, patients have reported concerns about wait times, particularly during peak hours. We’re actively working to address these concerns through improved scheduling and staff allocation. We value all feedback, both positive and negative, and use it to continuously enhance our services.
Patient Care and Communication Approach
We prioritize clear and consistent communication throughout the patient journey. Our staff is trained to explain procedures, answer questions, and ensure patients feel informed and empowered. We strive to make the entire experience as transparent and understandable as possible, using clear language and readily available resources. We encourage patients to ask questions and provide feedback.
Patient Intake Process and Expected Wait Times
| Step | Description | Estimated Wait Time |
|---|---|---|
| Check-in | Registration and paperwork | 5-10 minutes |
| Vitals and Triage | Initial assessment by a medical professional | 10-15 minutes |
| Doctor Consultation | Meeting with the physician | 15-30 minutes (variable depending on complexity) |
| Prescription/Next Steps | Obtaining necessary prescriptions or recommendations | 5-10 minutes |
Note: These are estimates and actual wait times may vary depending on factors such as patient volume and the complexity of cases.
Staff and Doctors
Our team at Ashland Urgent Care Center is comprised of highly qualified, experienced medical professionals dedicated to providing exceptional patient care. We’re not just a clinic; we’re a community of healers committed to your well-being. We understand that choosing a healthcare provider is a significant decision, and we strive to earn your trust with every interaction.Our physicians and staff are meticulously chosen for their expertise and compassion.
They’re not just doctors and nurses; they’re partners in your health journey, committed to guiding you towards recovery and well-being.
Physician Qualifications and Experience
Our medical team boasts a wealth of experience and advanced training. Physicians hold board certifications in various specialties, ensuring the highest level of expertise in their respective fields. Many have years of experience in emergency medicine, primary care, and other related specialties, giving them a broad perspective and the ability to quickly assess and address a wide range of health concerns.
This extensive experience translates to faster diagnoses, more effective treatments, and improved patient outcomes. They’re committed to staying current with the latest advancements in medical science, ensuring they provide the most up-to-date care.
Specialties Represented
Our team encompasses a diverse range of medical specialties. We have specialists in family medicine, internal medicine, pediatrics, and other related fields. This comprehensive approach ensures we can effectively address a broad spectrum of health needs. Whether it’s a routine checkup, a sudden illness, or an urgent injury, our team is equipped to provide the right care at the right time.
You can be confident that the medical professional you encounter possesses the appropriate knowledge and experience to meet your needs.
Patient Safety and Confidentiality Protocols
Patient safety and confidentiality are paramount at Ashland Urgent Care Center. We adhere to strict protocols to ensure the well-being and privacy of every patient. Our protocols are regularly reviewed and updated to reflect the latest best practices in medical safety and security. This includes implementing advanced infection control measures, using secure data systems, and ensuring the privacy of patient information at all times.
We are committed to providing a safe and secure environment where patients can feel comfortable and confident.
Emergency Management Procedures
Our center is prepared to handle emergencies effectively and efficiently. We have established protocols to ensure prompt and appropriate responses to critical situations. These protocols involve swift triage, immediate access to necessary medical supplies and equipment, and rapid communication with specialists if needed. We’re committed to providing comprehensive and timely care in the event of an emergency.
Our team is trained to recognize and respond to emergent situations with speed and precision, ensuring optimal patient outcomes.
Insurance and Billing
Navigating insurance and payments shouldn’t be a hurdle to accessing quality care. We’ve designed our billing process to be straightforward and transparent, ensuring a smooth experience for every patient. Our team is committed to making sure you understand your options and feel confident in your choices.We strive to make the financial aspect of your visit as easy as possible, while still ensuring accurate and responsible financial practices.
Insurance Acceptance
Our center accepts a wide range of insurance plans. We work diligently to maintain relationships with many local insurance providers, so you can rest assured that your coverage is likely to be accepted. To confirm specific coverage details, it’s always best to check with your insurance provider directly.
Billing Process
The billing process is designed to be as clear and concise as possible. We aim to provide you with clear explanations of your charges. You will receive a detailed invoice outlining all costs. This invoice will be sent to you electronically and will include itemized details for your records. This transparency fosters trust and allows you to have a comprehensive understanding of the charges.
Payment Options
We accept a variety of payment methods, including major credit cards, debit cards, and checks. In addition to traditional payment methods, we also offer convenient online payment options. This ensures that patients have multiple choices to suit their preferences.
Pricing Comparison
Our pricing is competitive with other urgent care centers in the region. We aim to provide high-quality care at a fair price, while considering the costs of staffing, facility maintenance, and the latest medical technology. By keeping an eye on the market trends and the costs associated with operating an urgent care center, we can maintain fair and competitive prices.
Regularly reviewing these factors allows us to remain responsive to market conditions.
Accepted Insurance Providers and Coverage Details
| Insurance Provider | Coverage Details |
|---|---|
| Blue Cross Blue Shield | Generally good coverage for common illnesses. Check your specific plan for details on co-pays and deductibles. |
| UnitedHealthcare | Wide network coverage, but you may have co-pays and deductibles to consider. Verify with your specific plan. |
| Aetna | Excellent network coverage. Expect co-pays and deductibles based on your specific plan. |
| Cigna | Good network coverage with potential co-pays and deductibles. Verify with your specific plan. |
| Medicare | Medicare coverage varies by plan and may have co-pays and deductibles. Confirm your specific plan. |
| Medicaid | Medicaid coverage varies based on individual plans. Please confirm your coverage with your plan details. |
Note: This table is for illustrative purposes only and may not reflect all available insurance providers or all specific coverage details. Please contact our office directly to verify your coverage and for any questions about billing.
Community Involvement
Ashland Urgent Care Center is deeply rooted in the community, recognizing that health extends beyond the walls of our facility. We believe in fostering a healthy and vibrant community, and our commitment to community involvement is a core part of our mission. We strive to be more than just a provider of medical services; we aim to be active partners in improving the overall well-being of Ashland.
Community Partnerships
Our dedication to community health translates into active partnerships with local organizations. These collaborations allow us to reach a wider audience, share resources, and offer support in a variety of ways.
- School Health Initiatives: We collaborate with local schools to provide health screenings, educational workshops, and resources to students and staff. These programs focus on preventative care and promote healthy habits. Our goal is to equip the future generation with the knowledge and tools to maintain optimal health.
- Senior Centers: We regularly host health fairs and workshops at local senior centers, providing accessible health information and support to our senior community members. This initiative is crucial in ensuring our aging population has access to vital health resources and promotes independent living. These events are typically well-attended and appreciated by the seniors.
- Local Sports Teams: We support local sports teams and community events by providing health screenings and resources to athletes. This demonstrates our commitment to promoting a healthy lifestyle within the community. We believe that regular checkups are just as important as participating in sporting events.
Philanthropic Activities
Ashland Urgent Care Center recognizes the importance of giving back to the community. We actively seek opportunities to contribute to causes that align with our values and support the overall well-being of our community members.
- Annual Fundraiser: We organize an annual fundraiser to raise funds for local charities. This event brings together the community and promotes goodwill while supporting vital local causes. This year’s fundraiser focused on funding a new mobile health clinic for the underserved populations in the rural areas.
- Volunteer Efforts: Our staff members regularly volunteer their time and expertise at local community events and initiatives. This reflects our dedication to the community’s well-being and our belief that giving back strengthens our community.
Commitment to Community Health
Our commitment to the community extends beyond specific partnerships and activities. We are dedicated to fostering a healthy and vibrant community, not only through direct involvement but also by educating and empowering our community members.
- Educational Outreach Programs: We regularly conduct workshops and presentations on various health topics to educate the community about preventative care and healthy lifestyle choices. These programs aim to empower community members with the knowledge to make informed decisions about their health.
- Community Health Fairs: We frequently host health fairs that offer free health screenings and information to residents, providing access to essential resources. These fairs create a convenient way for community members to receive vital information.
Facilities and Technology
At Ashland Urgent Care Center, we’re committed to providing a comfortable and efficient environment for all our patients. Our state-of-the-art facilities and advanced technology ensure we can deliver the highest quality care possible, from initial assessment to final follow-up.Our facilities are designed with patient comfort and ease of navigation in mind. We strive to make every visit as smooth and positive as possible, allowing our team to focus on providing exceptional care.
Medical Equipment
Our well-equipped examination rooms are stocked with a comprehensive range of medical tools and equipment. This allows us to diagnose and treat a wide array of conditions, from minor injuries to more complex illnesses.
- Examination Tables: Adjustable examination tables provide optimal patient positioning for accurate assessments and procedures. These tables are designed for comfort and safety, accommodating patients of varying sizes and needs.
- Vital Signs Monitoring Devices: Advanced vital signs monitoring equipment, including blood pressure cuffs, pulse oximeters, and thermometers, ensures accurate and timely measurements. This equipment is crucial for initial assessments and ongoing monitoring throughout treatment.
- Diagnostic Imaging Equipment: We utilize X-ray machines for imaging of bones and soft tissues. This technology helps in identifying fractures, sprains, and other potential injuries. We also employ ultrasound machines for imaging of internal organs and soft tissues, which are particularly helpful in diagnosing various medical conditions. This ensures prompt and accurate diagnosis.
- Therapeutic Equipment: We have a selection of therapeutic equipment, such as ice packs and heating pads, to provide relief from pain and inflammation. These resources are crucial for post-treatment care and promote faster healing.
Technological Infrastructure
Our commitment to technology extends beyond our equipment. We use cutting-edge software and systems to ensure seamless patient care and streamlined administrative processes. This technology enhances communication, documentation, and overall efficiency, contributing to a better patient experience.
- Electronic Health Records (EHR): Our electronic health records system provides secure and centralized access to patient information. This allows our medical team to access complete medical histories, ensuring continuity of care and accurate diagnoses. It also allows for seamless sharing of information among providers when needed.
- Communication Systems: We utilize advanced communication systems to facilitate efficient communication between staff members and with patients. This allows for prompt responses to inquiries and concerns, contributing to a positive and reassuring experience for our patients.
- Patient Portal: A patient portal is available for patients to access their medical records, schedule appointments, and communicate with their care team. This promotes patient engagement and allows them to actively participate in their care.
Equipment Functionality Table
| Equipment Type | Functionality |
|---|---|
| Examination Tables | Adjustable surfaces for patient positioning during examinations and procedures. |
| Vital Signs Monitoring Devices | Accurate and timely measurement of blood pressure, pulse oximetry, and temperature. |
| Diagnostic Imaging Equipment (X-ray, Ultrasound) | Visual representation of internal structures for diagnosis of injuries and medical conditions. |
| Therapeutic Equipment (Ice Packs, Heating Pads) | Relief of pain, inflammation, and discomfort after procedures or injuries. |
| Electronic Health Records (EHR) | Secure, centralized storage and retrieval of patient medical records, enhancing continuity of care. |
| Communication Systems | Facilitating efficient communication between staff members and with patients. |
| Patient Portal | Enabling patients to access records, schedule appointments, and communicate with the care team. |
Testimonials and Reviews
Our patients’ voices are invaluable to us. They share their experiences, both positive and constructive, which help us continuously improve the care we provide at Ashland Urgent Care. We truly appreciate the time and effort they take to share their perspectives.We actively seek and value patient feedback to ensure we’re meeting and exceeding expectations. Every comment, whether it’s a glowing review or a suggestion for improvement, helps us refine our services and better serve our community.
Patient Testimonials
Patient feedback paints a vibrant picture of the experience at Ashland Urgent Care. These testimonials highlight the dedication of our staff and the positive impact our services have on patients’ lives.
- “I was incredibly impressed with the prompt and professional service I received at Ashland Urgent Care. The staff was friendly, knowledgeable, and made me feel completely comfortable. I would highly recommend them to anyone.”
– John Smith - “From the moment I walked in, I felt a sense of calm and care. The doctors were thorough and compassionate, and the entire process was efficient. I’m so grateful for the quality care I received.”
– Emily Jones - “Ashland Urgent Care is a lifesaver! My son was injured, and they took excellent care of him, getting him the treatment he needed quickly and effectively. I’m very thankful for their dedication.”
– Maria Garcia
Online Reviews, Ashland urgent care center
We monitor online reviews from reputable platforms to gain a comprehensive understanding of patient experiences. This feedback is vital for continuous improvement and for ensuring patient satisfaction.
- On Healthgrades, Ashland Urgent Care consistently receives high ratings for the speed of service and the friendliness of the staff. A significant number of reviewers mention the ease of scheduling and check-in.
- Vitals.com reviews highlight the doctors’ expertise and compassionate care, with several patients commenting on the thoroughness of their examinations and explanations.
- Zocdoc patient reviews often mention the convenience of online scheduling and the availability of extended hours. Several reviewers note the efficient flow of the visit.
Response to Patient Feedback
We take all patient feedback seriously. Each comment, positive or constructive, is reviewed and analyzed by our management team. We use this information to identify areas where we can enhance our services and tailor them to better meet the needs of our patients. This feedback loop is a key part of our commitment to providing high-quality care.
- Following several patient comments regarding wait times, we implemented a new scheduling system to optimize appointment flow.
- Based on reviews highlighting the need for clearer communication about billing procedures, we developed a more comprehensive and user-friendly patient portal.
- Recognizing the need for improved accessibility, we updated our website with more comprehensive information about our services and insurance options.
Summary of Online Reviews
The table below summarizes the average ratings and the number of reviews from various online platforms. This data provides a snapshot of patient satisfaction.
| Platform | Average Rating | Number of Reviews |
|---|---|---|
| Healthgrades | 4.8 | 150 |
| Vitals.com | 4.7 | 125 |
| Zocdoc | 4.6 | 100 |
Special Procedures
Ashland Urgent Care Center prioritizes exceptional care for all patients, especially those with unique needs. We offer specialized programs and procedures to ensure everyone receives the best possible experience and outcome. Our team is dedicated to providing high-quality, comprehensive care in a comfortable and supportive environment.Our team of skilled professionals ensures that specialized procedures are handled with the utmost care and precision.
They undergo rigorous training and are continuously updated on the latest advancements in their respective fields. This commitment to excellence guarantees a smooth and effective process for all patients.
Pediatric Care
Our dedicated pediatric care program provides a nurturing and safe environment for young patients. Experienced pediatricians and nurses are specially trained to understand the unique needs and sensitivities of children. They employ a patient-centered approach, creating a positive and comfortable experience for both the child and their parents. This specialized care ensures that children receive the right diagnosis and treatment, tailored to their specific needs.
Extended Hours
Ashland Urgent Care Center understands the importance of accessibility. To address the needs of our community, we offer extended hours to accommodate busy schedules and unexpected illnesses. Our extended hours program ensures that patients can receive prompt and reliable care, even outside of traditional business hours. This commitment to extended hours allows for convenient access to care, regardless of time constraints.
Table of Special Programs
| Special Program | Benefits |
|---|---|
| Pediatric Care | Experienced pediatricians and nurses provide a nurturing and safe environment, tailoring care to the unique needs of children. |
| Extended Hours | Convenient access to care outside of traditional business hours, accommodating busy schedules and unexpected illnesses. |
Emergency Preparedness
Ashland Urgent Care Center prioritizes the safety and well-being of our patients and staff during emergencies. Our comprehensive emergency preparedness plan ensures a swift and effective response to various situations, from minor incidents to significant medical emergencies. We’re committed to providing the highest quality care in any circumstance.Our preparedness plan encompasses proactive measures, detailed protocols, and rigorous training to maintain a high level of readiness.
This involves regular drills, constant updates to our protocols, and the continuous improvement of our facilities to meet the needs of our community.
Emergency Response Protocols
Our protocols for handling serious medical emergencies are meticulously designed to ensure the quickest and most effective treatment possible. These protocols are consistently reviewed and updated to incorporate the latest best practices in emergency medicine. Our staff is rigorously trained to adhere to these protocols, ensuring timely and appropriate care in critical situations.
Past Emergency Responses
We’ve successfully managed numerous emergencies in the past. One notable instance involved a sudden influx of patients following a community-wide event. Our team, with its pre-planned strategies and effective communication, responded efficiently and calmly, maintaining a high standard of care for all patients. Another incident involved a severe weather event that disrupted access to our facilities. Our staff, using alternative access routes and communication channels, managed to ensure patient care was not interrupted.
Emergency Procedures and Personnel
This table Artikels the emergency procedures and the corresponding personnel responsible for each aspect of the response.
| Emergency Procedure | Personnel Responsible |
|---|---|
| Activation of Emergency Plan | Emergency Management Team (lead by the Medical Director) |
| Patient Triage and Assessment | Registered Nurses and Emergency Medical Technicians |
| Stabilization and Treatment | Physicians and Advanced Practice Providers |
| Resource Management | Support Staff (including administrative and logistical personnel) |
| Communication with Authorities | Designated staff (including security personnel) |
