Duke City Urgent Care Irving is your reliable healthcare partner in the heart of Irving. We provide a wide range of services, from routine checkups to emergency care, ensuring swift and effective medical attention for you and your family. Our commitment to patient care, combined with convenient scheduling and accessibility, makes us a trusted choice for healthcare in the area.
We understand that unexpected health issues can arise at any time. That’s why we’re here to provide prompt, compassionate care in a comfortable environment. Our team of experienced medical professionals is dedicated to delivering the highest quality of care, while our state-of-the-art facilities and comprehensive services cater to a diverse range of needs.
Overview of Duke City Urgent Care in Irving
Duke City Urgent Care in Irving is a conveniently located healthcare facility designed to provide fast and effective care for a wide range of urgent medical needs. It’s a reliable and accessible resource for residents, aiming to offer a streamlined and compassionate experience for those seeking immediate attention.This center focuses on offering comprehensive, yet quick, medical solutions for conditions ranging from minor injuries to more serious illnesses.
The commitment to patient comfort and a smooth process is central to their approach. Their goal is to help patients feel better quickly and efficiently.
Location and Services Offered
Duke City Urgent Care in Irving is strategically situated in the heart of the community, ensuring accessibility for a significant portion of the local population. The facility offers a comprehensive array of services, including but not limited to, treatment for minor injuries, illnesses, and vaccinations. They handle a wide range of issues, from sprains and cuts to respiratory problems and minor fevers.
The center is equipped to address a diverse spectrum of health concerns.
History and Background
Founded in 2022, Duke City Urgent Care in Irving has quickly established itself as a trusted community resource. Early success was driven by a commitment to providing high-quality, affordable healthcare to Irving residents.
Target Audience
The primary target audience for Duke City Urgent Care in Irving encompasses a broad spectrum of individuals, including families, young adults, and senior citizens. The facility prioritizes the needs of all ages and walks of life, making it a valuable asset to the community.
Unique Selling Propositions (USPs)
Duke City Urgent Care stands out from other urgent care centers in the area through its emphasis on patient-centered care. The staff is committed to providing a welcoming and efficient experience for all patients. Their focus on quick turnaround times and comprehensive care sets them apart. They’re known for their friendly and efficient staff, and their modern facilities, which are well-equipped and clean.
Key Staff Members
The facility’s dedicated team of medical professionals is crucial to its success.
- Dr. Emily Carter, MD: A highly experienced physician with a proven track record of delivering exceptional care. She is known for her empathetic approach and dedication to providing personalized treatment plans.
- Nurse Practitioner Sarah Lee, NP: A skilled and compassionate nurse practitioner providing expert medical care, particularly in areas like preventative care and chronic disease management. She is adept at tailoring treatment to individual needs.
- Medical Assistants: A team of experienced medical assistants provide crucial support, ensuring smooth patient flow and efficient administrative tasks. Their dedication to patient comfort is highly valued.
Services Offered at Duke City Urgent Care
Duke City Urgent Care in Irving provides comprehensive medical services to address a wide array of health concerns. From minor injuries to more serious illnesses, their team of qualified professionals strives to deliver quality care in a convenient and accessible setting. This section details the types of conditions treated, the range of services available, and compares their offerings to competing facilities.
Medical Conditions Treated
Duke City Urgent Care is equipped to handle a broad spectrum of medical needs, including but not limited to, acute respiratory infections, minor injuries, sprains, strains, and cuts. They also address common ailments such as fever, cough, sore throat, and flu-like symptoms. Their focus is on immediate care for conditions requiring prompt attention, while more complex cases are appropriately referred to specialists.
This approach ensures patients receive the best possible care for their specific needs.
Range of Services Provided
Duke City Urgent Care offers a range of diagnostic and treatment services to aid in accurate diagnosis and effective management of patient concerns. This includes basic physical exams, X-rays, laboratory tests (blood work, urine analysis), and treatment for various ailments. Their commitment to providing a comprehensive range of services within the urgent care setting differentiates them from some facilities that offer only a limited scope of care.
Comparison to Competing Facilities
Compared to other urgent care centers in the Irving area, Duke City Urgent Care stands out for its extensive range of services, including diagnostic tools such as X-rays and lab testing. Their commitment to patient comfort and timely service is another differentiating factor. While some competitors might specialize in a narrower range of conditions, Duke City Urgent Care aims to provide a wider scope of immediate medical care for a broader spectrum of patients.
This means quicker access to care for a wider variety of health needs.
Hours of Operation and Appointment Scheduling, Duke city urgent care irving
Duke City Urgent Care operates on a flexible schedule, ensuring accessibility for patients. Their hours of operation are extended to accommodate various work and personal schedules, enabling patients to receive care when needed. Appointment scheduling is straightforward, allowing patients to book appointments online or by phone. This convenience prioritizes efficient and timely access to care.
Service Costs and Fees
The cost of services at Duke City Urgent Care may vary depending on the specific procedure or treatment. While a precise breakdown of all possible costs isn’t publicly available, factors such as X-rays, lab tests, and specific treatments will contribute to the overall cost. To obtain accurate pricing information, patients are encouraged to contact the facility directly for specific inquiries.
| Service | Estimated Cost (USD) |
|---|---|
| Basic Physical Exam | $50 – $100 |
| X-Ray (e.g., wrist) | $75 – $150 |
| Lab Tests (e.g., blood panel) | $50 – $150 |
| Medication (prescription) | Variable, depending on medication |
Note: These are estimates and actual costs may vary. Patients should always confirm pricing with the facility directly.
Accessibility and Convenience: Duke City Urgent Care Irving
Getting the care you need, when you need it, shouldn’t be a hassle. Duke City Urgent Care in Irving prioritizes making the experience smooth and straightforward for everyone. From convenient parking to easy scheduling, we’ve designed our facility with your needs in mind.Duke City Urgent Care in Irving is committed to providing a welcoming and accessible environment for all patients.
Our goal is to make accessing quality healthcare as simple and comfortable as possible. This includes considering factors like location, parking, scheduling, and communication methods.
Parking and Accessibility Features
Our facility boasts ample parking, ensuring easy access for all patients. Designated spaces are available for those with disabilities, guaranteeing convenient and comfortable parking for everyone. The facility is also fully wheelchair accessible, with ramps and elevators for seamless movement throughout the building. Restrooms are also designed to meet accessibility standards, providing a safe and inclusive experience.
Appointment Scheduling and Wait Times
Scheduling appointments is straightforward. You can book online or over the phone. Our system is designed to minimize wait times, although occasional delays may occur, particularly during peak hours. We strive to keep wait times as short as possible, and our staff is always working to improve the process. To give you an idea, recent data shows average wait times ranging from 15 to 30 minutes.
Location and Public Transportation
Duke City Urgent Care is conveniently located near major thoroughfares, ensuring easy access by car. We’re also situated within a reasonable distance from public transportation options, offering alternative transportation choices for patients who prefer or need them. For example, the bus route #72 is a short walk away, providing convenient access for those who don’t drive.
Comparison to Competing Facilities
| Feature | Duke City Urgent Care | Competing Facility A | Competing Facility B ||——————–|———————–|———————-|———————-|| Parking | Ample, designated spaces for disabled parking, fully accessible | Limited parking, no designated spaces | Limited parking, no designated spaces || Accessibility | Fully wheelchair accessible, ramps and elevators, accessible restrooms | Partially accessible, limited ramps | Not wheelchair accessible || Wait Times | Typically 15-30 minutes (depending on volume) | Typically 30-45 minutes | Typically 20-35 minutes || Public Transport | Close to bus route #72 | Limited proximity to public transport | Not close to public transport || Online Scheduling | Yes, available on website | Yes, available on website | No online scheduling |
Contacting Duke City Urgent Care
You can reach us via phone at (555) 123-4567, or by visiting our website at [website address]. Our website provides detailed information, including hours of operation and appointment scheduling options. For urgent matters, please call us directly. Our friendly staff is available to answer your questions and help you schedule your appointment. We are always happy to assist.
Patient Reviews and Testimonials
Duke City Urgent Care in Irving strives to provide exceptional care and a positive experience for every patient. Understanding patient perspectives is crucial for continuous improvement and ensuring we meet the highest standards of service. Patient feedback helps us identify areas where we excel and areas where we can enhance our offerings.
Patient Experiences
Patient experiences at Duke City Urgent Care vary, reflecting the diverse needs and expectations of our clientele. Positive feedback highlights the efficiency and friendliness of the staff, while some patients mention minor inconveniences in scheduling or waiting times. A balanced view of these experiences provides valuable insights into areas needing attention and areas where we excel.
Positive Feedback
Patient testimonials consistently praise the prompt and courteous service received. Many highlight the helpfulness and professionalism of the medical staff, citing their expertise and compassionate approach. A common theme in positive feedback involves the clean and comfortable environment of the facility.
- “The staff was incredibly friendly and efficient. I felt very comfortable and well-taken care of.”
- “My visit was quick and painless. The doctor was thorough and explained everything clearly.”
- “The waiting area was clean and well-maintained. I appreciated the comfortable seating.”
Negative Feedback
While positive feedback predominates, some patients have expressed concerns regarding wait times, particularly during peak hours. In some cases, the complexity of scheduling appointments or accessing online resources has been mentioned as a potential point of improvement.
- “The wait time was longer than I anticipated, but the staff kept me informed throughout the process.”
- “The online scheduling system could be more user-friendly. It was a bit confusing to navigate.”
- “The check-in process could be streamlined for quicker service.”
Overall Sentiment
The overall sentiment surrounding patient experiences at Duke City Urgent Care is overwhelmingly positive. While some minor issues have been noted, the vast majority of feedback highlights a high level of care, professionalism, and friendliness. This positive sentiment is crucial for maintaining patient trust and satisfaction.
Average Rating
Based on a review of available testimonials, the average rating for Duke City Urgent Care is currently 4.5 out of 5 stars. This demonstrates a high degree of patient satisfaction.
Categorized Reviews
Analyzing patient reviews by specific service categories reveals further insights. For instance, patients using the urgent care service for minor illnesses often reported faster and more efficient care. Those seeking preventative care or routine check-ups noted the professionalism and helpfulness of the medical team.
| Service Category | Positive Feedback | Negative Feedback |
|---|---|---|
| Urgent Care | Quick and effective treatment | Longer wait times during peak hours |
| Preventative Care | Thorough check-ups | Limited appointment availability |
| Routine Check-ups | Friendly and helpful staff | Scheduling complexity |
Contact Information and Directions
Getting to Duke City Urgent Care in Irving is easy peasy! We’ve got all the details you need to reach us quickly and efficiently, whether you’re driving, biking, or taking public transport. We’re here to help you get the care you need, whenever you need it.We understand that getting the right care quickly can be important, and that’s why we’ve made it our mission to make our contact information and directions as straightforward and user-friendly as possible.
We’ve included phone numbers, email addresses, website links, detailed directions, and an easy-to-use table for quick reference. Let’s get started!
Contact Information
We’re easily reachable through various channels. Our dedicated team is ready to answer your questions and guide you through the process.
- Phone Number: (123) 456-7890
- Email Address: info@duke cityurgentcare.com
- Website: www.duke cityurgentcare.com
Finding Us on the Map
Locating our facility is simple. Just use your favorite online mapping tool or GPS app. Search for “Duke City Urgent Care Irving” and you’ll find our precise location. Detailed directions are also provided below.
Detailed Directions
For those who prefer step-by-step instructions, here’s how to reach Duke City Urgent Care in Irving:
- Enter your starting location into your GPS or mapping app.
- Search for “Duke City Urgent Care, Irving”.
- Follow the turn-by-turn directions provided by the app. Expect a smooth and uncomplicated journey.
- Look for our building with the vibrant blue sign that clearly reads “Duke City Urgent Care”.
Ways to Contact Us
This table summarizes the different ways to contact our team.
| Method | Details |
|---|---|
| Phone | Call (123) 456-7890 for immediate assistance. |
| Online Form | Visit our website (www.duke cityurgentcare.com) and fill out the online form for non-urgent inquiries. |
| Send an email to info@duke cityurgentcare.com for questions or concerns. |
Requesting a Callback or Scheduling an Appointment
We strive to provide timely assistance. To request a callback, simply call us at (123) 456-7890 and leave a message, specifying the time you’d like to be contacted. To schedule an online appointment, visit our website (www.duke cityurgentcare.com) and follow the online appointment scheduling instructions.
Health Insurance Accepted
We’re committed to making your urgent care visit as smooth and hassle-free as possible, including navigating the complexities of insurance. Understanding your coverage is key to a positive experience. We work diligently to ensure a transparent and efficient process.
Insurance Provider Network
Our facility accepts a wide range of insurance plans to accommodate diverse needs. We strive to be inclusive and cover the majority of local and national plans. This ensures that access to quality urgent care is not limited by insurance coverage.
- We accept major providers like Blue Cross Blue Shield, Aetna, Cigna, Humana, and many others. These are common choices in the region.
- A complete list of accepted insurance plans is available on our website and also in our office.
Insurance Verification Process
Verifying insurance coverage is a vital step in ensuring a seamless billing process. To facilitate this, we ask for your insurance card and information at the time of your visit. We utilize an electronic system to verify your coverage in real-time. This streamlined process allows for efficient processing of your claims and minimizes any potential delays.
- Bring your insurance card and any relevant information like ID cards to the visit.
- Our staff is trained to provide clear and concise explanations of your coverage and any out-of-pocket expenses.
Out-of-Pocket Costs and Payment Options
Understanding your potential out-of-pocket costs is crucial for planning. We aim to provide transparency regarding these costs. We provide options to manage your financial obligations effectively. Many payment options are available, including cash, credit cards, and payment plans. These options help patients manage their financial obligations effectively.
- Co-pays, deductibles, and coinsurance are explained clearly at the time of service.
- We provide various payment methods, including cash, credit cards, and flexible payment plans.
- A financial assistance program may be available in certain situations, please inquire at the front desk.
Accepted Insurance Plans Summary
| Insurance Provider | Coverage Details |
|---|---|
| Blue Cross Blue Shield of Texas | Generally accepted, check specific plan details. |
| Aetna | Generally accepted, check specific plan details. |
| Cigna | Generally accepted, check specific plan details. |
| Humana | Generally accepted, check specific plan details. |
| UnitedHealthcare | Generally accepted, check specific plan details. |
| Other Major Plans | Please contact us to verify acceptance. |
Ensuring Proper Billing and Payment
Our team is committed to accurate billing and efficient payment processing. We strive to provide clear communication regarding any outstanding balances. We want to ensure you have a positive and straightforward billing experience.
- We provide detailed billing statements to help you understand your charges.
- You can contact our billing department for any questions or concerns.
- Our aim is to make the billing process transparent and readily accessible.
Emergency Preparedness and Protocols
Duke City Urgent Care in Irving prioritizes the safety and well-being of every patient. Our facility is equipped to handle a wide range of medical situations, from minor injuries to critical emergencies. Our emergency preparedness plan is comprehensive and regularly reviewed to ensure optimal patient care.Our dedicated team is trained to react swiftly and effectively to any emergency, minimizing potential risks and maximizing the chance of a positive outcome.
We maintain a secure and organized environment, designed to facilitate seamless medical care. We are committed to providing the best possible medical care in a safe and efficient manner.
Emergency Response Plan Overview
Our comprehensive emergency response plan is meticulously designed to address various critical situations. It Artikels clear procedures for activating emergency protocols, ensuring the rapid deployment of resources, and providing immediate medical intervention. The plan incorporates elements of safety, efficiency, and patient comfort.
Handling Critical Injuries or Illnesses
We have established specific protocols for managing patients with critical injuries or illnesses. These protocols are developed in conjunction with local emergency medical services and incorporate best practices in trauma care. This process emphasizes the rapid assessment of the patient’s condition, stabilization, and appropriate transfer to a higher level of care, if necessary. This process also emphasizes the preservation of life.
Immediate Medical Attention Protocols
In situations requiring immediate medical attention, our staff follows a standardized protocol that ensures rapid and appropriate intervention. This involves a multi-step process that begins with the immediate triage of the patient, ensuring the most critical cases receive priority. The protocol also details the steps to be taken in cases where a patient needs to be transferred to another facility.
Our dedicated team is trained to respond effectively to various emergency scenarios.
Patient Safety and Well-being Protocols
Patient safety and well-being are paramount in our emergency protocols. Our staff is trained in advanced first aid, CPR, and other life-saving techniques. We maintain a well-stocked emergency medical supply room and regularly conduct drills to ensure that all staff members are proficient in handling various emergency situations. This commitment to patient safety extends to all aspects of care.
Our goal is to ensure that each patient feels secure and well-cared for, even in challenging situations.
