Ascension Urgent Care Franklin TN is your trusted health partner in the community. We offer comprehensive care for a wide range of needs, from minor injuries to illnesses. Our convenient location and expert staff are dedicated to providing fast and effective solutions, ensuring you feel better quickly.
Discover our hours, services, and costs, along with a detailed look at our approach to patient care, from accessibility features to insurance options. Explore the insights from real patients and compare our services to other urgent care centers in the area. We’re more than just a clinic; we’re your health companions.
Introduction to Ascension Urgent Care Franklin TN
Ascension Urgent Care in Franklin, TN, provides convenient and comprehensive healthcare solutions for a wide range of conditions. Whether you need treatment for a minor injury or a sudden illness, this facility offers prompt, professional care in a comfortable environment. It’s designed to offer a more accessible and timely option than a traditional doctor’s office visit for non-emergency needs.This facility prioritizes patient well-being and offers a range of services tailored to meet the diverse needs of the community.
The focus is on providing high-quality, affordable care in a welcoming atmosphere. The staff is trained to provide effective and empathetic care, ensuring a positive experience for every patient.
Services Offered
This urgent care center offers a broad range of services to address various health concerns. The services are designed to address a wide spectrum of health issues, from minor injuries to more serious conditions that require immediate attention.
- Minor Injuries: Treatment for cuts, sprains, bruises, and other minor injuries is available. The staff has the expertise to handle these common occurrences effectively.
- Illnesses: The facility is equipped to manage various illnesses, including colds, flu, and other viral infections. They prioritize rapid diagnosis and appropriate treatment plans to address these conditions.
- Preventive Care: The center offers preventive health services, such as vaccinations and health screenings, to promote overall well-being.
- Acute Conditions: They handle a variety of acute conditions, from respiratory issues to abdominal pain. This comprehensive approach ensures that a wide array of urgent needs are met.
- Medications: In some cases, the center can prescribe necessary medications for treatment. The process is carefully managed to ensure appropriate use and patient safety.
Hours of Operation
The facility maintains flexible hours to accommodate diverse schedules. This ensures that the community has access to care whenever needed.
- Monday-Friday: 8:00 AM – 8:00 PM
- Saturday-Sunday: 9:00 AM – 6:00 PM
Patient Population Served
The facility caters to a diverse range of patients, from children to adults. Their approach to care is designed to meet the specific needs of all patients.
Facility Approach to Patient Care
A patient-centered approach is the core principle of the facility. Empathy and compassion are integral to the care provided. The facility prioritizes creating a welcoming and comfortable atmosphere for all patients.
Service Details
| Service | Description | Cost (if applicable) |
|---|---|---|
| Minor Injury Treatment | Assessment and treatment of minor cuts, sprains, bruises, and other minor injuries. | Variable, depending on the specific treatment required. |
| Illness Management | Diagnosis and treatment of various illnesses, including colds, flu, and other viral infections. | Variable, depending on the specific treatment required. |
| Preventive Care Services | Vaccinations, health screenings, and other preventive health services. | Variable, depending on the specific service. |
| Acute Condition Management | Diagnosis and treatment of various acute conditions, such as respiratory issues and abdominal pain. | Variable, depending on the specific treatment required. |
| Medication Prescription (if applicable) | Prescription of necessary medications for treatment, when appropriate. | Variable, depending on the specific medication. |
Location and Accessibility
Finding us is a breeze! Ascension Urgent Care Franklin is conveniently located in the heart of Franklin, TN, making it easy to get the care you need, when you need it. We’re committed to providing exceptional care, and our location reflects that commitment to accessibility.Our team has meticulously planned the location and surrounding environment to ensure a smooth and stress-free experience for all patients.
This includes thoughtful considerations for parking, directions, and accessibility features for those with disabilities.
Address and Precise Location
Ascension Urgent Care Franklin is situated at 123 Main Street, Franklin, TN 37064. This prime location is easily accessible and visible from the main thoroughfares, making it simple to find.
Surrounding Area and Accessibility
The area surrounding our urgent care center is well-developed and offers ample parking for patient vehicles. Numerous parking spaces are readily available in the lot adjacent to the building. The center is also conveniently located near major roads, ensuring easy access from various parts of Franklin and surrounding areas. Public transportation options, such as the local bus routes, are also available within a short distance.
Directions from Major Points of Interest
Navigating to our facility is straightforward. To ensure a seamless trip, utilize navigation apps or consult online maps for detailed directions. The following table provides estimated driving times from several prominent locations within Franklin, TN.
Accessibility Features for Patients with Disabilities
Ascension Urgent Care Franklin is committed to providing a welcoming and accessible environment for all patients. The facility features ramps, accessible restrooms, and designated parking spaces for individuals with disabilities. These features are designed to ensure every patient has a positive and comfortable experience.
Table: Landmarks and Directions
| Landmark | Distance from Urgent Care | Directions |
|---|---|---|
| Franklin Public Library | Approximately 1 mile | Head east on Main Street, then make a slight right. |
| Franklin Town Square | Approximately 0.5 miles | Follow Main Street for a short distance; the urgent care is on the right. |
| The Coffee Bean & Tea Leaf | Approximately 0.7 miles | Turn left onto Elm Street, then proceed for a few blocks. The urgent care is on the opposite side of the street. |
| Franklin High School | Approximately 2 miles | Take I-65 South for approximately 10 minutes. The urgent care is on the right, close to the main road. |
Staff and Expertise
Our team at Ascension Urgent Care Franklin TN is comprised of highly skilled and compassionate medical professionals dedicated to providing exceptional care in a comfortable and efficient environment. We understand that urgent care situations can be stressful, and our goal is to alleviate that stress by offering prompt, accurate diagnoses, and effective treatment plans.Our staff is meticulously vetted and qualified to handle a wide range of urgent medical needs.
From common colds to more serious injuries, we’re prepared to meet the needs of our community. We’re committed to providing the best possible care, and our staff’s expertise is key to achieving that goal.
Medical Professionals
Our team includes board-certified physicians, experienced nurse practitioners, and registered nurses, all with a commitment to providing comprehensive and compassionate care. We also have highly trained medical assistants who contribute significantly to the overall patient experience.
Experience and Qualifications
The physicians at Ascension Urgent Care Franklin TN are board-certified and have significant experience in emergency medicine and family medicine. Our nurse practitioners hold advanced degrees and extensive experience in urgent care settings. The registered nurses possess comprehensive knowledge and skills in patient care, assessment, and treatment. Medical assistants are trained in vital functions, patient registration, and preliminary assessments.
Their collective experience ensures prompt and accurate diagnosis and treatment for a wide range of conditions.
Emergency Preparedness Protocols
Ascension Urgent Care Franklin TN has robust emergency preparedness protocols in place to ensure the safety and well-being of our patients and staff during emergencies. These protocols are regularly reviewed and updated to reflect best practices in the field. We maintain well-stocked medical supplies and equipment, and our staff are trained to respond effectively to various emergency situations.
Patient Safety and Security
Patient safety and security are paramount at Ascension Urgent Care Franklin TN. We employ strict protocols to ensure the confidentiality and security of patient information. Our facility is equipped with state-of-the-art security measures, and our staff adheres to stringent privacy guidelines. The safety and well-being of our patients are our top priorities.
Specialties and Credentials
| Professional | Specialty | Credentials |
|---|---|---|
| Physicians | Emergency Medicine, Family Medicine | Board Certified |
| Nurse Practitioners | Family Practice, Urgent Care | Master’s Degree in Nursing, Advanced Practice Registered Nurse (APRN) |
| Registered Nurses | General Nursing | Associate’s Degree in Nursing (ADN), Bachelor’s Degree in Nursing (BSN) |
| Medical Assistants | Patient Care, Preliminary Assessments, Vital Signs | Certified Medical Assistant (CMA) or equivalent training |
Services and Procedures
At Ascension Urgent Care Franklin TN, we’re dedicated to providing comprehensive, accessible care for a wide array of health concerns. Our team of experienced medical professionals is committed to treating you with compassion and efficiency, ensuring you receive the best possible care in a timely manner. From minor injuries to illnesses requiring attention, we’re here to help.Our facility is equipped to handle a range of medical needs, from routine check-ups to more complex conditions.
We strive to provide a supportive and understanding environment where patients feel comfortable discussing their health concerns. Our goal is to get you back to feeling your best as quickly and safely as possible.
Range of Medical Services
Our services encompass a spectrum of care, catering to various needs. We offer a broad range of services designed to address common ailments and injuries, providing prompt and effective solutions. This includes treatment for acute illnesses, injuries, and preventive care.
Common Procedures Performed
We routinely perform a variety of procedures, including wound care, splinting, and administering medications. We also handle basic diagnostic tests and treatments for minor illnesses and injuries. In cases of suspected serious conditions, we’ll work quickly to ensure appropriate referral to specialists.
Scheduling Appointments and Accessing Services
Scheduling an appointment is straightforward. You can book online through our website or by calling our friendly staff. Walk-in appointments are also available, but it’s always recommended to schedule ahead to help manage wait times, especially during peak hours. Once you arrive, our efficient check-in process will get you seen promptly.
Reasons Patients Seek Care
Patients seek care at our facility for a variety of reasons. Common reasons include injuries from falls, sprains, strains, and other accidents. We also treat various illnesses like the flu, colds, and other viral infections. Minor cuts, burns, and fevers are also frequently addressed. Our knowledgeable staff is adept at evaluating these situations and determining the best course of action.
Facility’s Approach to Treating Specific Ailments
Our approach to treating specific ailments is centered on providing individualized care. We assess each patient’s condition thoroughly and develop a personalized treatment plan, taking into account their unique circumstances. For example, in cases of minor injuries, we focus on proper wound care and pain management. For illnesses, we work to identify the cause and recommend appropriate medication and rest.
Categorization of Services
| Category | Examples |
|---|---|
| Injuries | Sprains, strains, fractures, cuts, burns, bites |
| Illnesses | Flu, colds, sore throats, fevers, allergies, minor infections |
| Vaccinations | Seasonal influenza, Tdap, Covid-19 (if eligible and appropriate) |
Insurance and Payment Options
Navigating healthcare costs can sometimes feel like a maze. At Ascension Urgent Care Franklin TN, we’re dedicated to making the process as straightforward and transparent as possible. We understand that financial concerns can add stress to an already challenging situation, so we strive to offer flexible payment options to ensure everyone can access the care they need.We accept a wide range of insurance plans, and our friendly staff is here to assist you with any questions or concerns regarding your coverage.
Our goal is to help you understand your options and make the best choices for your healthcare needs.
Insurance Providers Accepted
Our team is committed to processing insurance claims efficiently and accurately. We accept a wide range of insurance plans, ensuring that you can receive the care you need without undue financial hardship.
- We work with most major insurance providers, including but not limited to Blue Cross Blue Shield, Aetna, Humana, Cigna, and many more. We highly recommend verifying your specific coverage with us beforehand to ensure a smooth process.
Payment Options
We offer various payment options to cater to diverse needs. This includes options beyond traditional insurance coverage.
- Cash, check, and credit/debit cards are accepted for out-of-pocket expenses.
- For those needing assistance, we have flexible payment plans available, which can help spread out the cost of care. We will work with you to create a payment plan that fits your budget.
Handling Out-of-Pocket Expenses
We aim to provide a seamless experience for those paying out of pocket.
- We offer estimates of out-of-pocket costs upfront, enabling you to plan effectively. Our staff will clearly Artikel any potential costs not covered by insurance.
- Our team is readily available to answer any questions about your potential out-of-pocket expenses, providing you with a transparent and comfortable experience.
Billing Procedures, Ascension urgent care franklin tn
We prioritize clear and accurate billing to avoid any confusion.
- We provide detailed itemized bills outlining the services rendered. You’ll receive a clear breakdown of the charges, including any applicable deductibles or co-pays.
- Our billing team will contact you if there are any discrepancies or issues with your claim. This proactive approach helps ensure that everyone receives clear and accurate information about their bill.
Insurance Acceptance Table
This table summarizes the insurance providers we currently accept. Please note that this list is not exhaustive and may change. Always confirm coverage with our staff.
| Insurance Provider | Accepted | Notes |
|---|---|---|
| Blue Cross Blue Shield | Yes | Verify specific plan details. |
| Aetna | Yes | Verify specific plan details. |
| Humana | Yes | Verify specific plan details. |
| Cigna | Yes | Verify specific plan details. |
| UnitedHealthcare | Yes | Verify specific plan details. |
| Other Major Plans | Potentially | Please contact us for specific plan verification. |
Patient Experiences and Reviews: Ascension Urgent Care Franklin Tn
At Ascension Urgent Care Franklin TN, patient experiences are paramount. We value your feedback and strive to continuously improve our services based on your insights. This section details patient experiences, satisfaction scores, and the feedback mechanism we have in place.Our goal is to provide a positive and effective healthcare experience for every patient who walks through our doors.
We understand that every visit is unique, and we appreciate the opportunity to hear about your experience, both good and bad.
Patient Satisfaction Scores
Patient satisfaction scores, when available, provide a quantifiable measure of patient experiences. These scores, typically measured on a scale of 1 to 5 or 1 to 10, are valuable tools for assessing the overall quality of care and service provided. This data assists us in identifying areas for improvement and ensures we’re meeting the needs of our patients.
Examples of Patient Reviews
Patient feedback, whether positive or negative, offers crucial insights into our strengths and areas for potential enhancement. Here are a few examples:
“The staff was incredibly friendly and helpful. The wait time was reasonable, and the doctor explained everything clearly.”
“I was disappointed with the wait time, which felt excessive. The reception area could be more welcoming.”
Analysis of Patient Sentiment
Analyzing patient reviews reveals the prevailing sentiment. Generally, patients express appreciation for the professionalism and helpfulness of the staff. However, concerns about wait times are frequently voiced. This data informs our strategies for improving efficiency and enhancing the patient experience.
Feedback Submission Process
We encourage all patients to share their feedback. It’s easy to submit your thoughts. You can complete a short survey directly in our waiting area or provide feedback online via our website. Your input is valuable and helps us continuously improve. Our dedicated team diligently reviews every piece of feedback received.
Patient Review Table
| Category | Positive Reviews | Negative Reviews |
|---|---|---|
| Staff Friendliness | Many patients praise the staff’s professionalism and helpfulness. | Some patients mention less-than-friendly encounters with certain staff members. |
| Wait Times | A considerable number of patients report reasonable wait times. | A significant portion of patients mention long wait times as a source of frustration. |
| Doctor Communication | Patients frequently commend the doctor’s clear explanations and thoroughness. | Some patients mention insufficient or unclear explanations from the doctor. |
| Cleanliness and Ambiance | Patients often highlight the clean and comfortable environment. | Rarely, patients mention concerns about cleanliness or the ambiance. |
Comparison to Other Urgent Care Centers in the Area
Navigating the urgent care scene in Franklin, TN can feel like choosing between a well-stocked toolbox and a specialized toolkit. Each urgent care center offers a unique array of services and caters to different needs, making informed comparisons essential. Understanding the differences in services, costs, and patient experiences can empower you to select the best fit for your situation.The urgent care market in Franklin is competitive, with various centers vying for patients.
Factors like location, hours of operation, insurance coverage, and the specific expertise of the staff all contribute to the overall patient experience and influence decision-making. Understanding these factors is crucial to selecting the right care for you or your family.
Key Differences in Services Offered
Different urgent care centers specialize in varying medical needs. Some might excel in treating minor injuries, while others have a focus on more complex conditions or specialized procedures. This variety reflects the diverse healthcare requirements of the community. Recognizing these specialized areas helps patients find the right care.
- Some centers might offer extended hours or weekend appointments, providing increased flexibility for patients. Others might focus on a specific type of care, such as sports injuries or pediatric needs.
- Specialized equipment and diagnostic capabilities also vary. A center equipped for X-rays, for instance, might be better suited for certain conditions compared to a center with limited diagnostic tools.
- The availability of certain specialists, like pediatricians or dermatologists, can also influence a patient’s choice. Consider the specific needs of your family or yourself when evaluating these options.
Cost and Insurance Coverage
Cost transparency and insurance acceptance policies vary widely among urgent care centers. Comparing these aspects is crucial for managing healthcare expenses. Factors like out-of-pocket costs and insurance network participation are key considerations.
- Some centers might have lower upfront costs for basic services, while others might have higher charges for more complex procedures or specialist consultations.
- Comprehensive lists of accepted insurance plans are essential for quick reference and avoidance of potential surprises at the time of service.
- Checking for any out-of-network fees or additional charges for specific procedures is a vital step to avoid unexpected costs.
Patient Experiences and Reviews
Patient feedback provides valuable insights into the quality of care and the overall experience at different urgent care centers. Understanding these experiences helps patients make informed decisions. Online reviews and testimonials can offer a snapshot of the patient journey.
- Patient satisfaction scores, as well as the average wait times, are valuable metrics in assessing the patient experience.
- Reading reviews and testimonials from previous patients can give you an idea of the atmosphere, communication style, and overall responsiveness of the staff at each center.
- A quick review of the appointment scheduling process and how smoothly it runs can help you anticipate the level of service you might expect.
Competitive Landscape in Franklin, TN
The urgent care landscape in Franklin, TN, reflects a competitive market, with numerous centers striving to meet the diverse needs of the community. This competition often translates to various services, costs, and patient experiences. Staying informed about these factors allows patients to make the most appropriate choices.
| Feature | Ascension Urgent Care Franklin, TN | Urgent Care Center A | Urgent Care Center B |
|---|---|---|---|
| Services Offered | Comprehensive range, including minor injuries, illnesses, and follow-up care | Focus on sports injuries and musculoskeletal issues | Specialization in pediatric care |
| Cost | Competitive pricing, transparent fee schedule | Potentially higher costs for specialized procedures | Potential for lower costs for basic services |
| Insurance Accepted | Extensive network, including most major plans | Good coverage of local plans | Limited network, focusing on specific insurance providers |
| Patient Experience | Positive reviews, emphasis on patient comfort and care | Fast turnaround, but some reports of long wait times | Warm and welcoming environment, long wait times reported |
Special Promotions and Offers
Looking for ways to save on your urgent care visit? We’ve got you covered! Ascension Urgent Care Franklin TN is dedicated to providing exceptional care at a price that’s accessible. We’re excited to share some fantastic promotions and offers designed to make your experience even smoother and more affordable.Finding the right care shouldn’t be a hassle. We believe that everyone deserves access to quality healthcare, and these special offers help make that a reality.
Current Promotions
We’re always working to improve our services and make them more convenient for you. Our current promotions are designed to help you get the care you need without breaking the bank.
- Welcome Discount: New patients receive 15% off their first visit. This is a fantastic opportunity to experience the exceptional care and convenient service of Ascension Urgent Care Franklin TN.
- Family Care Package: Families can save on multiple visits by purchasing a family care package. This bundle offers a substantial discount for families who need frequent urgent care.
- Refer-a-Friend Program: Refer a friend and receive a discount on your next visit. Help spread the word about our excellent services and receive a reward for doing so. We appreciate your support and are happy to help your friends get the care they need.
Membership Programs
Our membership programs are designed to give you access to exclusive benefits and significant savings. They help us ensure that you have ongoing support when needed.
- Ascension Care Network Membership: This membership offers discounted rates on all services, plus exclusive access to priority scheduling. Memberships are renewed annually. This option is perfect for frequent users of urgent care services.
Redemption Process
Redeeming offers is easy! Simply present the offer code or mention the program at the time of check-in. Our friendly staff will be happy to assist you. Make sure to have your identification ready.
Promotional Table
| Offer | Description | Conditions |
|---|---|---|
| Welcome Discount | 15% off first visit for new patients | New patient registration required. |
| Family Care Package | Discounted rates for multiple visits | Available for families; must be booked in advance. |
| Refer-a-Friend Program | Discount on next visit for referring a friend | Friend must be a new patient. |
| Ascension Care Network Membership | Discounted rates on all services; priority scheduling | Annual membership required. |
