CHKD Urgent Care Newport News is your trusted health destination for quick, reliable care. From everyday ailments to unexpected emergencies, our team of experienced professionals provides comprehensive solutions, tailored to your needs. We’re committed to offering a smooth and efficient experience, making your visit as comfortable and informative as possible. Whether you’re seeking after-hours assistance or a straightforward walk-in visit, we’re here to help.
This guide provides a comprehensive overview of CHKD Urgent Care Newport News, covering everything from services and hours of operation to patient reviews and directions. We’ll explore the various ways to access care, the types of conditions treated, and the commitment to quality that sets us apart in the Newport News community. Discover what sets CHKD Urgent Care Newport News apart from other urgent care centers, and gain insights into the patient experience.
We’ll also explore insurance, payment options, and the convenience of online scheduling. Get ready to navigate your health journey with confidence!
Overview of Urgent Care Services
Newport News residents can find reliable, convenient urgent care at CHKD. We’re here to address those unexpected health concerns that don’t need an emergency room visit, but require more than a quick fix.CHKD Newport News Urgent Care provides a comprehensive range of services to help you feel better quickly. From minor injuries to illnesses, our team of experienced medical professionals is prepared to provide prompt and effective care.
We prioritize your comfort and well-being.
Typical Services Offered
CHKD Newport News Urgent Care offers a variety of services, including but not limited to, treatment for colds, flu, minor injuries, sprains, strains, and cuts. They also handle acute respiratory infections, minor burns, and skin infections. Patients can receive treatment for earaches, sore throats, and other common ailments. This includes basic medical examinations, X-rays, and lab work, all geared towards getting you back on your feet quickly.
Hours of Operation
CHKD Newport News Urgent Care operates with flexible hours to accommodate various schedules. Their hours are designed to be convenient for the community. This ensures that individuals can access care when needed.
Types of Ailments Treated
CHKD Newport News Urgent Care handles a wide spectrum of ailments. Common issues addressed include upper respiratory infections, minor injuries, and acute illnesses. They also address minor fractures, sprains, and strains, along with infections. The facility also caters to patients with fever, cough, sore throat, and other common symptoms.
Comparison to Other Newport News Urgent Care Facilities
Several urgent care facilities serve the Newport News area. Comparing CHKD Newport News Urgent Care to others reveals valuable distinctions. Different facilities may have varying hours, types of care offered, and expected wait times. This comparison can be valuable for patients in choosing the most suitable care option.
Wait Times and Influencing Factors
Wait times at urgent care facilities can vary significantly, influenced by several factors. These include the volume of patients seeking care during peak hours, the complexity of cases, and the availability of medical staff. During the flu season, for instance, wait times might be longer. Likewise, more complex injuries might take longer to address than common colds or minor cuts.
Weekends and evenings can also increase wait times.
Comparative Table
| Facility | Hours | Types of Care | Estimated Wait Time (Typical) |
|---|---|---|---|
| CHKD Newport News Urgent Care | Monday-Friday: 8 AM – 8 PM, Saturday-Sunday: 9 AM – 6 PM | Colds, flu, minor injuries, sprains, strains, cuts, acute respiratory infections, minor burns, skin infections, earaches, sore throats | Variable; influenced by factors like patient volume and case complexity |
| Urgent Care Facility A | Monday-Friday: 9 AM – 7 PM, Saturday-Sunday: 9 AM – 5 PM | Colds, flu, minor injuries, sprains, strains, cuts | Variable; influenced by factors like patient volume and case complexity |
| Urgent Care Facility B | Monday-Friday: 8 AM – 9 PM, Saturday-Sunday: Closed | Colds, flu, minor injuries, sprains, strains, cuts, minor fractures, infections | Variable; influenced by factors like patient volume and case complexity |
Access and Appointments
Getting the care you need, when you need it, is a priority at CHKD Newport News Urgent Care. We’ve streamlined our access options to make it as convenient as possible for you. Whether you prefer a quick walk-in visit or a scheduled appointment, we’ve got you covered.
Ways to Access CHKD Newport News Urgent Care
Our diverse access options cater to various needs and schedules. You can choose the method that best fits your situation, from phone calls to online scheduling.
| Method | Details |
|---|---|
| Online Scheduling | Our user-friendly website provides a convenient way to book appointments online, 24/7. This is a great option for planning ahead or if you prefer the convenience of booking from home. |
| Phone Appointments | You can also schedule an appointment by calling our dedicated phone line. Our friendly staff is available to assist you during regular business hours. |
| Walk-in Visits | Walk-in visits are welcome during our regular operating hours. This is a great option for immediate care when you don’t need to schedule an appointment in advance. We strive to see patients as quickly as possible, but wait times may vary. |
| After-Hours Services | For urgent needs outside of our regular operating hours, we offer specific after-hours protocols. Information on these procedures is available on our website and through our dedicated phone line. |
Appointment Scheduling Process
Scheduling an appointment streamlines the process for a more organized visit. We offer both online and phone scheduling options. Detailed instructions are available on our website, for both options.
Online Appointment Scheduling
Our online scheduling system is designed for ease of use. Simply navigate to our website, select the appropriate date and time, and complete the required patient information. Confirming your appointment is a straightforward process, and you will receive a confirmation email.
Phone Appointment Scheduling
For phone appointments, contact our dedicated line during our regular operating hours. Our staff will guide you through the scheduling process, asking for essential information and confirming your appointment details.
Walk-in Options
Walk-in visits are a quick way to get care without an appointment. We strive to provide prompt care, but wait times may vary depending on patient volume. Be prepared to provide your information upon arrival, and our team will assist you accordingly.
After-Hours Services, Chkd urgent care newport news
Our after-hours protocols are designed for urgent situations outside of our standard operating hours. Detailed information on these procedures is available on our website and through our dedicated phone line. These procedures ensure prompt access to care when needed.
Patient Experience and Reviews: Chkd Urgent Care Newport News
Getting the right care, fast, is key. Patient reviews offer valuable insights into the CHKD Newport News urgent care experience. They paint a picture of what it’s like to seek help there, highlighting both the positive and, occasionally, the less-than-ideal aspects. These insights help us understand the facility’s strengths and areas for improvement.Patient feedback, whether positive or negative, provides a crucial lens through which to understand the overall patient experience.
It’s a direct reflection of the service delivered, the staff’s approach, and the facility’s atmosphere. By analyzing these reviews, we can fine-tune our approach to ensure we’re meeting the needs of our community.
Common Themes in Patient Reviews
Patient reviews frequently mention the promptness of service, the friendliness of the staff, and the overall efficiency of the process. A common thread is the desire for quick and effective care. This suggests a high value placed on timeliness, especially in urgent situations. The reviews also highlight the importance of staff compassion and professionalism.
Positive Feedback
- Many patients praised the speed of service, describing a streamlined process that got them in and out quickly. This is crucial, especially for those with urgent needs.
- The friendly and helpful demeanor of the staff was consistently mentioned. A welcoming environment clearly plays a significant role in a positive experience.
- Cleanliness and organization of the facility were recurring positive comments. This suggests a well-maintained and comfortable space, essential for a positive patient experience.
- The helpfulness of the staff, particularly in explaining procedures and options, was noted as very positive. This underscores the importance of clear communication and patient education.
Negative Feedback
- Occasionally, wait times were mentioned as a concern, suggesting potential areas for improvement in managing patient flow and scheduling.
- Some patients commented on the need for better communication, such as updates on wait times or explanations for delays.
- In a few instances, the availability of specific specialists or services was noted as a limitation.
- A small number of patients expressed dissatisfaction with the overall wait time experience, indicating potential improvements in queue management and service prioritization.
Comparative Analysis
Comparing CHKD Newport News urgent care to other facilities in the area reveals a mixed bag. While CHKD often receives praise for its efficiency, other facilities might excel in specific areas, such as specialized care. This highlights the need to continually assess and adapt to maintain a high standard of care.
Summary of Feedback
| Positive Feedback | Negative Feedback |
|---|---|
| Speed of service, Friendly staff, Clean facility, Helpful staff | Wait times, Communication issues, Limited specialist availability, Overall wait time experience |
Insurance and Payment Information
Navigating healthcare costs can sometimes feel like navigating a maze. We understand this, and we’re committed to making the process of paying for your care at CHKD Newport News urgent care as straightforward as possible. This section Artikels our insurance policies, payment options, and the process for verifying coverage, helping you plan ahead.
Accepted Insurance Plans
Our team is dedicated to working with a wide range of insurance providers to ensure you receive the best possible care without unnecessary financial burden. We strive to accept most major insurance plans, including many popular health maintenance organizations (HMOs) and preferred provider organizations (PPOs). The best way to know for sure if your plan is accepted is to check our online directory or call us directly.
Payment Options
We offer flexible payment options to accommodate your needs. Cash, checks, and credit cards are accepted. We also offer the convenience of financing plans, should you prefer. This is often a useful option for large or unexpected bills, making care more accessible.
Payment Process
Upon receiving treatment, you will receive a detailed bill outlining the services provided and their associated costs. This bill will clearly indicate the amount you owe, and our staff will assist you in understanding your payment options. If you have insurance, we will file the claim on your behalf, but you will need to provide your insurance card and any required documentation.
Verifying Insurance Coverage
Prior to your visit, we recommend verifying your insurance coverage online, through your insurance provider’s website, or by contacting them directly. This will help streamline the payment process and avoid any surprises. If you have any questions or concerns about your coverage, please contact our staff or your insurance company beforehand. This will help avoid unnecessary delays.
Potential Out-of-Pocket Costs
While we strive to ensure the financial burden of care is minimized, you may still have some out-of-pocket costs, depending on your insurance plan. These costs may include deductibles, co-pays, and co-insurance amounts. It’s important to review your insurance policy to understand these costs before your visit. This will give you a clear picture of potential expenses, allowing you to make informed decisions about your care.
Accepted Insurance Providers and Payment Methods
| Insurance Provider | Payment Method |
|---|---|
| Blue Cross Blue Shield | Credit Card, Check, Cash, Financing |
| Anthem Blue Cross | Credit Card, Check, Cash, Financing |
| Cigna | Credit Card, Check, Cash, Financing |
| Medicare | Credit Card, Check, Cash, Financing |
| Medicaid | Credit Card, Check, Cash, Financing |
| UnitedHealthcare | Credit Card, Check, Cash, Financing |
| Other major plans | Credit Card, Check, Cash, Financing |
This table provides a sample of accepted insurance providers and payment methods. We continually update our list to ensure comprehensive coverage.
Location and Directions
Finding your way to CHKD Newport News Urgent Care is a breeze! We’re conveniently located and easily accessible, making a visit quick and straightforward. Our goal is to make your experience as smooth as possible, so we’ve provided detailed directions and helpful information to ensure you arrive on time and without stress.Our team is dedicated to providing top-notch care, and a crucial part of that is ensuring patients can easily locate our facility.
We understand time is valuable, and we’re committed to minimizing the time you spend getting to us.
Detailed Directions
Getting to CHKD Newport News Urgent Care is simple. Follow these directions for a stress-free journey:From I-64 East, take exit 250 for Jefferson Avenue. Turn right onto Jefferson Avenue and follow the signs for your destination.From I-64 West, take exit 250 for Jefferson Avenue. Turn left onto Jefferson Avenue and follow the signs for your destination.
For optimal navigation, use GPS or online mapping tools.
This ensures you are on the correct route and will arrive promptly.
Parking Options
We offer ample parking for your convenience. There’s a dedicated parking lot right next to the facility, ensuring you don’t have to search far for a spot. This convenient parking solution is designed to streamline your visit and reduce any potential delays.
Finding the Location
Using online mapping tools like Google Maps is highly recommended. Simply search for “CHKD Newport News Urgent Care” and you’ll find precise directions, along with real-time traffic information. This will ensure a seamless journey and help you navigate efficiently.
Accessibility Features
Our facility is designed with accessibility in mind. We have ramps and elevators to facilitate easy access for individuals with mobility challenges. We also offer designated parking spots for individuals with disabilities. This commitment to accessibility ensures everyone can receive the care they need, without any barriers.
Visual Representation
| Landmark | Direction | Distance (Approximate) |
|---|---|---|
| Walmart Supercenter | Head West on Jefferson Avenue for approximately 1 mile | 1 mile |
| Starbucks | Head East on Jefferson Avenue for approximately 0.5 miles | 0.5 miles |
| Newport News Park | Head South on Jefferson Avenue for approximately 1.5 miles | 1.5 miles |
This table provides a visual representation of our location relative to nearby landmarks. Use this as a guide for planning your route, or utilize online mapping services for the most accurate directions.
Staff and Professionals
Our team at CHKD Newport News Urgent Care is dedicated to providing exceptional care in a friendly and efficient environment. We’re passionate about your health and well-being, and our skilled professionals are committed to meeting your needs promptly and effectively. We believe in a patient-centered approach, ensuring your comfort and understanding throughout your visit.Our staff includes a diverse range of medical professionals, each bringing unique expertise and experience to the table.
We’ve assembled a team that is knowledgeable, compassionate, and dedicated to delivering the best possible care. Their qualifications and experience are carefully considered to ensure a high standard of service for every patient.
Types of Medical Professionals
Our urgent care center boasts a comprehensive team of healthcare professionals. We have board-certified physicians, experienced physician assistants, and highly skilled nurses. This combination ensures a thorough assessment and appropriate treatment for various medical conditions.
Qualifications and Experience of Staff
Our medical professionals are highly qualified and experienced in handling a broad spectrum of urgent care needs. They are adept at diagnosing and treating common illnesses and injuries, ensuring swift and effective care. Each member of our team is dedicated to maintaining the highest professional standards.
Process for Contacting Specific Medical Professionals
For patients needing to contact a specific medical professional, our friendly front desk staff will be happy to assist. Simply let them know the type of care you’re seeking, and they will direct you accordingly. We aim to provide smooth and seamless communication between our staff and our patients.
Comparison to Other Urgent Care Facilities
CHKD Newport News Urgent Care prioritizes a well-rounded approach to urgent care, combining advanced medical knowledge with a warm, patient-focused environment. While other facilities might focus on specific areas, our team provides a comprehensive range of services under one roof. Our dedication to quality and patient care is evident in the expertise and qualifications of our staff.
Staff Expertise
| Professional | Specialization | Experience (Years) | Qualifications |
|---|---|---|---|
| Board-Certified Physicians | Internal Medicine, Family Medicine | 5+ | MD/DO degree, board certification, advanced training |
| Physician Assistants | General Practice, Urgent Care | 3-7 | Master’s degree in Physician Assistant studies, state licensure |
| Registered Nurses | Emergency Room, Acute Care | 2-10 | RN degree, state licensure, advanced certifications (e.g., ACLS, PALS) |
Services Offered (Detailed)
At CHKD Newport News Urgent Care, we’re dedicated to providing comprehensive and accessible care for your immediate health needs. Our team of skilled professionals is committed to ensuring a smooth and efficient experience, prioritizing your well-being. We understand that urgent care situations can be stressful, so we strive to make every visit as comfortable and informative as possible.
Common Illnesses and Injuries
Our urgent care center is equipped to handle a wide range of common illnesses and injuries. We are prepared to address everything from minor cuts and sprains to fevers and respiratory issues. Our focus is on providing prompt, accurate diagnoses and effective treatment plans to get you back on your feet quickly.
- Minor Injuries: Cuts, scrapes, burns, sprains, strains, and dislocations are routinely addressed with appropriate first aid and necessary follow-up care. We provide clean wound care, splinting, and pain management techniques to ensure your comfort and well-being. This often includes recommendations for home care and when to seek further medical attention.
- Illnesses: Common illnesses such as the flu, colds, sore throats, ear infections, and minor respiratory issues are addressed through thorough assessments and treatment plans. We use a combination of symptom evaluation, physical examination, and sometimes lab tests to arrive at a proper diagnosis and treatment strategy. In some cases, we may recommend additional specialist consultations.
Specialized Procedures
We offer specialized services beyond basic urgent care, tailored to address specific needs.
- Wound Care: Our team of experienced nurses provides expert wound care, addressing everything from minor cuts to more complex wounds. We follow best practices for cleaning, dressing, and managing wounds, ensuring proper healing and preventing complications. We use specialized dressings and techniques based on the severity and type of wound.
- Medication Management: We can help you manage existing medications, including reviewing prescriptions, answering questions, and offering advice on potential interactions. This includes discussing the proper dosage, frequency, and potential side effects.
Diagnostic Services
We use a range of diagnostic tools to aid in accurate diagnoses.
- Basic Testing: Rapid strep tests, influenza tests, and urinalysis are often used to identify the source of illness quickly. These tests are performed on-site and results are generally available within minutes or hours, enabling prompt treatment decisions.
- X-Rays (in some locations): In cases requiring imaging, we have arrangements for x-rays to be taken on-site. This ensures faster diagnoses for fractures, dislocations, or other injuries that may require imaging.
Comparative Analysis
Compared to other urgent care facilities, CHKD Newport News Urgent Care prioritizes a personalized approach, combining advanced technology with compassionate care. Our emphasis on detailed assessments and personalized treatment plans differentiates us from facilities that might prioritize faster throughput. We value both speed and accuracy, aiming to ensure the best possible care in a timely manner.
| Service | Description | Estimated Wait Time (typical) |
|---|---|---|
| Minor Injuries | Cuts, scrapes, sprains, strains | 30-60 minutes |
| Illnesses | Colds, flu, sore throat | 30-90 minutes |
| Wound Care | Deep wound treatment, dressing | 45-75 minutes |
| Medication Management | Reviewing prescriptions, interactions | 15-30 minutes |
| Basic Testing | Rapid strep, flu, urinalysis | 15-45 minutes |
