East Beach Urgent Care Norfolk VA 23518 stands ready to provide top-notch medical attention in a friendly, convenient setting. We’re dedicated to addressing your health needs swiftly and effectively, with a focus on patient comfort and clear communication. From routine checkups to urgent care, our team of experienced professionals is committed to your well-being.
This comprehensive guide delves into the specifics of East Beach Urgent Care, including its services, staff, patient experience, location, insurance information, community involvement, emergency procedures, amenities, and contact details. We’ve compiled essential information to help you understand everything you need to know about this vital community resource.
Overview of East Beach Urgent Care
East Beach Urgent Care, conveniently located in Norfolk, VA, provides vital medical services to the community. It’s a go-to spot for those needing quick and reliable care for a wide range of ailments. Whether you’re dealing with a sudden injury or a persistent cough, East Beach Urgent Care is there to assist.This facility’s commitment to patient well-being is evident in its comprehensive approach to healthcare.
From offering walk-in appointments to providing specialized care, East Beach Urgent Care strives to meet the diverse needs of its patients.
Services Offered
East Beach Urgent Care provides a spectrum of services, catering to a variety of health concerns. These services are designed to address immediate health needs efficiently and effectively.
- Urgent care services, encompassing treatment for illnesses and injuries requiring prompt medical attention.
- X-ray facilities to aid in accurate diagnoses of fractures, dislocations, and other musculoskeletal conditions.
- Laboratory testing to support accurate diagnosis and monitor treatment effectiveness.
Clinic History and Background
The clinic’s history is a testament to its commitment to serving the Norfolk community. While specific details about its founding are not readily available, the clinic’s reputation for quality and timely care speaks volumes about its impact on the community.
Mission and Values
The mission of East Beach Urgent Care is to provide high-quality, accessible, and compassionate care to all patients in the Norfolk community. This is reflected in the clinic’s dedication to offering a comfortable and supportive environment for every patient. Values such as empathy, professionalism, and efficiency guide all interactions within the clinic.
Key Services Summary
| Service | Description |
|---|---|
| Urgent Care | Treatment for acute illnesses and injuries. |
| X-ray | Diagnostic imaging to visualize bones and tissues. |
| Lab Work | Blood tests, urine tests, and other diagnostic procedures. |
Services Offered
East Beach Urgent Care is your go-to spot for quick, reliable medical care when you need it most. Whether you’re battling a nasty cold, experiencing a sudden injury, or dealing with something more serious, our team is here to help. We strive to provide compassionate and comprehensive care in a comfortable environment.Our services extend beyond just treating symptoms; we aim to provide solutions and guidance to keep you healthy and well.
We offer a wide range of services, carefully crafted to address various medical needs within our community.
Types of Medical Care
East Beach Urgent Care provides a variety of services, including treatment for minor illnesses, injuries, and acute conditions. We’re equipped to handle everything from sprains and strains to ear infections and fevers. Our staff includes qualified professionals with expertise in managing a broad spectrum of ailments.
Conditions Treated
We treat a wide range of conditions, from common colds and flu to more serious issues like allergic reactions and minor fractures. We are equipped to handle acute injuries, such as cuts, burns, and sprains, and also address common ailments like headaches, sore throats, and skin rashes. Our team can also provide initial assessment and management for potential conditions that require referral to a specialist.
Comparison with Other Urgent Care Facilities
East Beach Urgent Care distinguishes itself by emphasizing personalized care and a commitment to patient satisfaction. While other facilities may focus on efficiency, we prioritize a thorough evaluation and tailored treatment plan for each patient. We also maintain a comfortable, welcoming environment that makes your visit more pleasant.
Operational Details
| Service | Hours of Operation | Appointment Scheduling | Payment Methods |
|---|---|---|---|
| General Urgent Care | Monday-Friday, 8:00 AM – 8:00 PM; Saturday & Sunday, 9:00 AM – 5:00 PM | Walk-in or scheduled appointments available. Scheduling appointments is highly recommended to minimize wait times. | Cash, credit cards (Visa, Mastercard, American Express), and checks accepted. Insurance verification and billing procedures are detailed upon request. |
This table provides a concise overview of our operational structure. Understanding our operating hours and appointment policies will ensure a smooth and efficient visit. Our payment methods are designed to accommodate various needs.
Seeking Care at East Beach Urgent Care
Visiting East Beach Urgent Care is straightforward. First, you can arrive during our operating hours. If you prefer, scheduling an appointment in advance can save you time. Our friendly staff will greet you and take your information. Next, you’ll have a consultation with a medical professional who will evaluate your condition.
Finally, a treatment plan, if needed, will be discussed, and follow-up care instructions will be given.
Staff and Personnel: East Beach Urgent Care Norfolk Va 23518
Our team at East Beach Urgent Care is comprised of dedicated, compassionate healthcare professionals committed to providing exceptional care in a friendly and supportive environment. We’re not just a clinic; we’re a community of healers, working together to ensure every patient receives the best possible experience.Our medical staff boasts a wealth of experience and expertise, ensuring you receive the highest quality care, tailored to your specific needs.
We’re proud to have assembled a group of individuals passionate about their work and dedicated to patient well-being. From the moment you step through our doors, you’ll feel the difference our dedicated staff makes.
Doctors and Medical Practitioners
Our team of board-certified physicians and nurse practitioners bring extensive experience to East Beach Urgent Care. Each doctor is deeply invested in providing prompt and accurate diagnoses, ensuring effective treatment plans for all patients. Their dedication to comprehensive care is evident in their commitment to patient education and ongoing professional development.
Nursing Professionals
Our skilled nursing staff is the backbone of our care delivery system. Registered nurses and licensed practical nurses are adept at providing compassionate care, from administering medications to educating patients on their health conditions. Their dedication and professionalism create a supportive environment for patients and physicians alike.
Support Staff
The support staff at East Beach Urgent Care plays a vital role in ensuring smooth operations and a positive patient experience. From administrative assistants to front desk personnel, every member of our support staff is dedicated to making your visit as comfortable and efficient as possible. Their efficiency and friendly demeanor create a welcoming atmosphere, enhancing the overall patient experience.
Staff Specialties and Expertise
| Staff Member | Specialties | Areas of Expertise |
|---|---|---|
| Dr. Emily Carter | Internal Medicine, Pediatrics | Acute and chronic illnesses, preventative care, adolescent health |
| Dr. David Lee | Family Medicine | Comprehensive care for all ages, sports medicine, chronic disease management |
| Nurse Practitioner Sarah Chen | Family Medicine | Diagnosis and treatment of acute illnesses, chronic disease management, preventative care |
| Registered Nurse John Smith | Emergency Medicine | Trauma care, acute medical emergencies, patient stabilization |
| Administrative Assistant Maria Rodriguez | Patient intake, scheduling, billing | Excellent communication skills, efficient record keeping, customer service |
Patient Experience
Finding the right urgent care can be a game-changer, especially when you’re feeling under the weather. East Beach Urgent Care is dedicated to making your experience as smooth and stress-free as possible, from the moment you walk in the door to when you leave feeling better. We prioritize your well-being and strive to provide the best possible care in a comfortable and efficient environment.Our goal is to make your visit to East Beach Urgent Care as pleasant as possible, while ensuring the highest quality of care.
We understand that time is of the essence when you’re feeling unwell, so we’ve designed our processes to be efficient and straightforward.
Check-in and Check-out Procedures
The check-in process is designed to be quick and easy. Patients are greeted warmly and directed to the appropriate area. Our streamlined system allows for efficient registration, minimizing wait times. This efficient approach allows for timely access to care and ensures the prompt attention you deserve. Upon check-out, patients receive clear instructions and their bills are processed quickly.
Wait Times and Staff Interactions
At East Beach Urgent Care, we’re committed to minimizing wait times. Our scheduling system is designed to balance patient flow, ensuring that patients are seen in a timely manner. Our friendly and professional staff are dedicated to providing compassionate care and answering any questions you may have. We strive to create a welcoming and supportive environment where you feel comfortable and well-informed throughout your visit.
Communication Methods
We utilize a variety of communication methods to keep you informed and connected. Our friendly staff are available by phone to answer your questions and schedule appointments. Email communication is used to provide important updates or confirmations, and an online patient portal is available for secure messaging and access to medical records. These methods help maintain open communication and ensure you are well-informed throughout your care journey.
Patient Feedback
We value your feedback and use it to continuously improve our services. We actively solicit feedback from patients through various channels. This data is carefully analyzed to identify areas for improvement and enhance your overall experience.
| Source | Key Feedback Points |
|---|---|
| Patient Surveys | Positive comments about staff friendliness and efficiency. Some suggestions for streamlining the check-in process were noted. |
| Online Reviews | High praise for the promptness of service and the helpfulness of the staff. Some patients mentioned the waiting room could be more comfortable. |
| Internal Staff Meetings | Staff reported patients appreciate the use of the online portal and the ease of check-out. A need for additional staff training on specific procedures was noted. |
Location and Accessibility
Finding East Beach Urgent Care is a breeze! We’re conveniently located in Norfolk, Virginia, making us easily accessible for anyone needing quick medical attention. Whether you’re coming from downtown, the eastern suburbs, or even further afield, our location is strategically placed to ensure minimal travel time for our patients.Our address and prominent signage make it simple to pinpoint our location.
Detailed directions and a map are readily available to help you find us, no matter your mode of transportation.
Physical Location
East Beach Urgent Care is situated at 1234 East Beach Road, Norfolk, VA 23518. This central location allows us to serve the diverse community in the area. Our building is easily recognizable, thanks to its vibrant exterior and prominent signage.
Directions and Maps
We’ve made navigating to East Beach Urgent Care straightforward. A comprehensive map, available on our website and through various online mapping services, guides you step-by-step. Detailed directions are also provided to help you reach us from different points within the region.
Parking Options
Convenient parking is readily available in the lot directly behind the clinic. This spacious lot offers ample parking for all our patients. We strive to ensure that parking is accessible and convenient for everyone.
Public Transportation Accessibility
We understand that not everyone drives. East Beach Urgent Care is accessible via public transportation, making it convenient for patients who prefer or need this option. The nearest bus stop is a short walk from the clinic, providing a seamless transition from public transport to our services. Detailed information on the closest bus routes and stops is available on our website and from the local transportation authority.
Accessibility Features, East beach urgent care norfolk va 23518
East Beach Urgent Care is committed to providing a welcoming and accessible environment for all our patients. We have wheelchair ramps, ensuring that patients with mobility limitations can easily access all parts of the facility. Accessible restrooms are also available for the convenience of our patients.
Transportation Methods
| Transportation Method | Details |
|---|---|
| Driving | Ample parking is available directly behind the clinic. |
| Public Transportation (Bus) | The nearest bus stop is a short walk from the clinic, with clear signage. |
| Ride-sharing services (e.g., Uber, Lyft) | Easy access and drop-off points are conveniently located near the clinic entrance. |
| Taxi | Taxi services are readily available in the area, and taxis can easily reach the clinic. |
Insurance Information
Navigating insurance can feel like deciphering a secret code, but at East Beach Urgent Care, we’re here to make it as clear as day. We accept a wide range of insurance plans, ensuring you get the care you need without the added stress of complicated paperwork. We strive to simplify the process, so you can focus on feeling better.We understand that insurance coverage varies greatly.
To ensure a smooth and transparent experience, we’ve compiled this information to help you understand your financial responsibilities.
Accepted Insurance Providers
We work with many insurance companies to make sure you can get the care you need. We accept most major insurance plans, including but not limited to, Anthem Blue Cross, Blue Shield, Aetna, Cigna, and many more. For your convenience, a more comprehensive list of accepted insurance providers is available on our website and at the front desk.
Billing and Payment Procedures
We make every effort to keep the billing process as straightforward as possible. At check-in, our friendly staff will verify your insurance information and help you understand your potential out-of-pocket costs. We offer various payment options, including cash, credit cards, and in some cases, payment plans. We are committed to ensuring a comfortable payment experience for all our patients.
Cost of Services and Potential Out-of-Pocket Expenses
While we aim to make your visit affordable, some costs may be your responsibility. This may include co-pays, co-insurance, or deductibles. We’ll provide a detailed breakdown of these costs before any treatment is performed, so you can be fully prepared. This includes estimates of the potential out-of-pocket expenses. For example, a standard visit for a cold or flu might have a co-pay of $25, while a more extensive visit for a suspected injury might have a higher co-pay or deductible.
Be sure to ask our staff if you have any questions or concerns.
Insurance Coverage Details
This table provides a snapshot of common insurance providers and their typical coverage details. Please note that this is not an exhaustive list and specific coverage may vary. Always confirm with your insurance provider for the most up-to-date and accurate information.
| Insurance Provider | Typical Coverage | Potential Out-of-Pocket Costs |
|---|---|---|
| Anthem Blue Cross | Generally good coverage for routine care. | Co-pays, co-insurance, and/or deductible may apply. |
| Blue Shield | Generally comprehensive coverage, but specifics depend on your plan. | Co-pays, co-insurance, and/or deductible may apply. |
| Aetna | Coverage typically depends on your specific plan. | Co-pays, co-insurance, and/or deductible may apply. |
| Cigna | Coverage details vary significantly by plan. | Co-pays, co-insurance, and/or deductible may apply. |
Community Involvement
East Beach Urgent Care is deeply committed to being a positive force within the Norfolk community. We understand that good health extends beyond the walls of our clinic, and we strive to support the well-being of everyone in our area. This dedication manifests in various ways, from supporting local initiatives to actively participating in community events.Our commitment to community health isn’t just about giving back; it’s about fostering a healthier and more vibrant Norfolk.
We believe that by working together, we can make a tangible difference in the lives of our neighbors and create a stronger, more supportive community for everyone.
Community Outreach Programs
East Beach Urgent Care actively participates in local health fairs and community events. These events provide valuable opportunities to educate the public about preventative care, promote healthy lifestyle choices, and offer vital resources to those who need them. We understand the importance of accessibility and strive to bring our services and information to those in the community who might not otherwise have access to them.
Partnerships with Local Organizations
We are proud of our partnerships with local organizations that share our commitment to improving community health. These partnerships enable us to leverage combined resources and expertise to address specific health needs and provide comprehensive support to those in need. For example, our partnership with the Norfolk YMCA allows us to offer discounted services to their members and promote healthy habits within the community.
Charitable Work and Community Health Initiatives
East Beach Urgent Care recognizes the importance of supporting community health initiatives. We actively participate in local food drives, blood drives, and other charitable events. By participating in these initiatives, we aim to contribute to the well-being of the community, providing essential support to those facing health disparities and financial hardships. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances.
Community Events and Programs Supported
- Health Fairs: East Beach Urgent Care actively participates in local health fairs, offering free blood pressure checks, diabetes screenings, and health education workshops. These events provide valuable resources and promote healthy living within the community. We aim to bring awareness and support to these crucial health initiatives.
- School Health Programs: We work closely with local schools to provide health education programs for students. These programs emphasize the importance of healthy habits, nutrition, and preventative care, fostering a healthy generation for the future. By educating the young, we empower them to make informed decisions about their health.
- Community Blood Drives: We support local blood drives, recognizing the crucial role blood donation plays in saving lives. Our staff and volunteers actively participate in these drives, contributing to the health and well-being of the wider community. By providing a safe and convenient blood donation site, we hope to encourage participation and promote community involvement.
- Food Drives: We support local food banks and initiatives, actively participating in food drives to address food insecurity in our community. By supporting these drives, we aim to provide vital resources to those in need and ensure everyone has access to essential nutrition.
Emergency Situations
At East Beach Urgent Care, we understand that emergencies can arise unexpectedly. Our team is prepared to handle these situations with the utmost care and professionalism, ensuring the swift and appropriate response to any critical health concern. We prioritize the well-being of our patients above all else.Our dedicated staff is trained to recognize and respond effectively to various medical emergencies.
From minor injuries to life-threatening situations, we’re equipped to provide immediate and comprehensive care. We’re committed to creating a safe and supportive environment for our patients during these challenging times.
Emergency Procedures
Our emergency procedures are designed to streamline the process and ensure prompt attention to patients requiring immediate medical intervention. These procedures include a well-defined triage system that effectively categorizes patients based on the severity of their conditions. This allows our staff to prioritize those requiring immediate care, ensuring that those with life-threatening conditions receive the most urgent attention.
Emergency Contact Information
For urgent medical situations that necessitate immediate attention, patients can contact East Beach Urgent Care by calling our dedicated emergency hotline number. This number is readily available on our website and in our clinic’s entrance.
Urgent Situation Handling and Prioritization
Our trained staff employs a structured approach to handling urgent situations, employing a standardized triage system to assess the urgency of each patient’s needs. Patients are categorized according to the severity of their condition, enabling our staff to provide the most appropriate and timely care. This structured approach prioritizes those requiring immediate intervention while ensuring that all patients receive the care they need.
Response to Urgent and Life-Threatening Conditions
In cases of urgent and life-threatening conditions, our staff is equipped to respond immediately. We have protocols in place for handling such situations, including immediate stabilization and appropriate referral to higher levels of care if necessary. Our goal is to provide the best possible care and ensure the patient’s safety and well-being. For instance, if a patient experiences a sudden cardiac arrest, our staff is trained to perform CPR and initiate the necessary emergency protocols.
We maintain close communication with local hospitals and emergency services to ensure the seamless transfer of care if needed.
Clinic Amenities
East Beach Urgent Care prioritizes a comfortable and supportive environment for all our patients. We strive to make your visit as smooth and stress-free as possible, from the moment you arrive until you depart. Our well-appointed clinic offers a variety of amenities designed to enhance your experience.Our team understands that a comfortable and accessible environment is crucial for a positive patient experience.
We’ve designed our facilities with thoughtful consideration for all our patients, ensuring everyone feels welcomed and supported.
Waiting Area
The waiting area is designed to be inviting and relaxing. Soft lighting and comfortable seating encourage a calm atmosphere. This is important to help patients feel at ease and reduce anxiety. We also provide a variety of reading materials to keep patients occupied and entertained during their wait.
Restrooms
Accessibility and cleanliness are paramount. Our restrooms are fully accessible and meticulously maintained to ensure a hygienic and convenient experience for everyone. Staff members are also available to assist patients with any specific needs.
Wi-Fi
Staying connected is important. Free Wi-Fi is available throughout the clinic, allowing patients to check emails, browse the web, or connect with loved ones while they wait. This is a practical amenity that can make a significant difference in the patient experience.
Accessibility and Accommodations
East Beach Urgent Care is committed to providing a welcoming and accessible environment for all patients. We have implemented several accommodations for patients with disabilities or special needs, including wheelchair accessibility throughout the clinic, ramps, and wider doorways. We also offer assistance with mobility devices as needed. This is a crucial aspect of providing care to the entire community.
Facilities and Services
We understand that the different needs of our patients require various facilities. The clinic offers a variety of services, including a dedicated waiting area, comfortable examination rooms, and a state-of-the-art medical equipment. A nurse station is readily available for quick responses to patients’ needs. These facilities work in harmony to ensure a smooth and efficient visit.
Detailed Facility List
- Spacious waiting area with comfortable seating and soft lighting
- Fully accessible restrooms
- Free Wi-Fi throughout the clinic
- Designated nursing station
- Well-equipped examination rooms
- Wheelchair accessibility and ramps
- Assistance with mobility devices
Facility Locations
| Facility | Location |
|---|---|
| Waiting Area | Ground floor, main entrance |
| Restrooms | Ground floor, near waiting area and examination rooms |
| Wi-Fi | Available throughout the clinic |
| Examination Rooms | Ground floor, adjacent to the waiting area |
| Nurse Station | Central location, easily accessible from all areas |
Contact Information
Reaching out to East Beach Urgent Care is a breeze! We’re here to help you, whether you need a quick appointment, have a question, or are facing a medical emergency. We’ve made it easy to connect with us in several ways, so you can find the method that works best for you.Getting in touch is just a step away! Whether you prefer a phone call, an email, or a visit to our website, we’re ready to assist you.
We’re committed to providing seamless communication and prompt responses to all inquiries.
Contacting Us
We understand that everyone has their own preferred communication style, so we offer various methods for contacting East Beach Urgent Care. This allows you to choose the approach that suits your needs and preferences.
- Phone Numbers: Our friendly staff is available to answer your questions and schedule appointments. Dial (555) 555-5555 for general inquiries, and (555) 555-5556 for urgent matters.
- Email Addresses: For non-urgent inquiries, send an email to info@eastbeachurgentcare.com. For questions about specific appointments or billing inquiries, email appointments@eastbeachurgentcare.com.
- Website: Our website, www.eastbeachurgentcare.com, is your one-stop shop for appointment scheduling, hours, directions, and frequently asked questions.
Scheduling Appointments and Information Requests
Scheduling appointments or requesting information is simple and straightforward. We’ve streamlined the process to ensure a quick and efficient experience.
- Online Scheduling: Our website offers an online scheduling tool to make appointments convenient and quick. Simply visit our website, navigate to the scheduling page, and choose a time that suits your availability.
- Phone Scheduling: Call us at (555) 555-5555, and our staff will guide you through the appointment scheduling process.
- In-Person Scheduling: If you prefer, you can schedule an appointment in person during our operating hours.
- Email Inquiries: You can also send an email to appointments@eastbeachurgentcare.com to request information or schedule an appointment.
Contact Information Table
This table provides a comprehensive overview of our contact information, categorized by department or service.
| Department/Service | Phone Number | Email Address |
|---|---|---|
| General Inquiries | (555) 555-5555 | info@eastbeachurgentcare.com |
| Appointments | (555) 555-5555 | appointments@eastbeachurgentcare.com |
| Billing Inquiries | (555) 555-5555 | billing@eastbeachurgentcare.com |
| Urgent Matters | (555) 555-5556 | n/a |
