Franklin Urgent Care Spokane is your go-to resource for quick and reliable medical care in the Spokane area. We’re dedicated to providing exceptional, compassionate service to everyone in the community, regardless of their needs or background. From routine check-ups to emergency situations, we’re here to ensure your health and well-being.
This comprehensive guide dives deep into what makes Franklin Urgent Care Spokane stand out. We’ll explore its services, compare it to other urgent care options, examine patient experiences, and highlight its commitment to the Spokane community. Get ready to discover how Franklin Urgent Care Spokane is truly a local gem!
Introduction to Franklin Urgent Care Spokane
Franklin Urgent Care in Spokane is your trusted partner for quick and reliable healthcare solutions. We’re committed to providing high-quality, compassionate care in a comfortable and efficient environment. Our focus is on getting you back on your feet as quickly as possible, whether it’s a nagging cough or a more serious injury.Our team of experienced medical professionals is dedicated to addressing your immediate health concerns.
We prioritize clear communication and personalized care, ensuring you understand your condition and treatment plan. Our goal is to make your urgent care experience as stress-free and effective as possible.
Services Offered
Franklin Urgent Care offers a comprehensive range of services to address a variety of health needs. We provide prompt diagnosis and treatment for a wide array of conditions, from minor injuries to illnesses requiring medical attention. We are equipped to handle everything from sprains and strains to infections and minor allergic reactions. We also offer routine vaccinations and administer various medications.
Patient Types Served
Franklin Urgent Care serves a diverse patient population, including children, adults, and seniors. We understand that each patient’s needs are unique and strive to tailor our care to address those specific needs. Our team is experienced in treating patients of all ages and backgrounds.
Clinic Hours and Location
Franklin Urgent Care Spokane is conveniently located at [Address]. Our hours of operation are [Hours]. We are open [Days of the week] to ensure that we’re available to serve you when you need us most. We are easily accessible and readily available for all your health needs.
History of Franklin Urgent Care Spokane
Franklin Urgent Care opened its doors in Spokane in [Year], fulfilling a need for accessible, quality urgent care in the community. From humble beginnings, we have grown to become a trusted resource for the Spokane area, consistently improving our services to meet the evolving healthcare needs of the region. Our dedication to providing excellent service and compassionate care has been a cornerstone of our success.
We have built a reputation for reliability and dependability.
Comparing Franklin Urgent Care to Competitors
Franklin Urgent Care Spokane aims to be more than just another urgent care option. We strive to provide accessible, affordable, and high-quality care, setting ourselves apart from the competition in several key ways. Understanding how we compare to other urgent care clinics in the area is vital for patients looking for the best fit for their needs.Our pricing structure is designed to be transparent and competitive, balancing quality care with affordability.
We meticulously review and update our pricing to reflect current market trends and ensure our services remain accessible to everyone in our community.
Pricing Structure, Franklin urgent care spokane
Franklin Urgent Care carefully considers the prevailing costs of comparable services in Spokane. We work diligently to offer competitive pricing without compromising the quality of care provided. Our pricing structure is designed to be transparent, allowing patients to easily understand the associated costs.
Insurance Providers Accepted
Franklin Urgent Care accepts a wide range of insurance plans, encompassing a significant portion of the insurance coverage prevalent in the Spokane area. We continuously update our list of accepted insurance providers to ensure we align with the current insurance landscape. Our commitment is to make healthcare more accessible to our patients.
Wait Times
Franklin Urgent Care prioritizes patient experience, including minimizing wait times. We employ streamlined processes and efficient staff to reduce the time patients spend in the waiting area. Our goal is to provide timely and effective care in a supportive environment.
Doctor’s Qualifications and Experience
Franklin Urgent Care boasts a team of highly qualified and experienced medical professionals. Their expertise, combined with their dedication to patient care, is a significant factor that sets us apart. We believe that our doctors’ comprehensive knowledge and experience translate into superior care for our patients.
Specialties Offered
Franklin Urgent Care provides a range of services, including general urgent care, minor injuries, and illnesses. We constantly evaluate the needs of our community to ensure our services meet the diverse needs of patients in Spokane.
Patient Experiences and Reviews
Franklin Urgent Care Spokane values your feedback. We strive to provide exceptional care and a positive experience for every patient. Patient reviews and feedback are instrumental in helping us continuously improve our services and meet the needs of our community. We use this data to fine-tune our operations and ensure we’re meeting the highest standards of care.Patient experiences at Franklin Urgent Care are varied, reflecting the diverse range of reasons for seeking care.
Understanding these experiences helps us address any areas for improvement and maintain the high quality of care we’re dedicated to providing. This section will highlight common patient experiences, from positive testimonials to areas needing attention.
Common Reasons for Visits
Patients seek care at Franklin Urgent Care for a wide range of concerns. Common reasons include minor injuries, illnesses like the flu or strep throat, and urgent medical needs requiring immediate attention. The reasons for visits vary, from sprains and cuts to allergies and respiratory infections.
Patient Satisfaction Scores
Franklin Urgent Care actively seeks to understand patient satisfaction through various methods, including surveys and feedback forms. While precise quantitative data isn’t available here, patient feedback generally points towards high satisfaction with the promptness of care and the overall friendliness of the staff.
Wait Times
Wait times at Franklin Urgent Care vary depending on the volume of patients and the complexity of the presenting issues. While some patients may experience longer wait times during peak hours, many report that the wait time is reasonable, especially when compared to other urgent care facilities. This can vary based on the type of visit; a simple, straightforward issue will likely have a shorter wait time than a complex injury or illness.
Staff Friendliness
Patients consistently highlight the friendly and helpful nature of the staff at Franklin Urgent Care. Positive reviews frequently mention the staff’s attentiveness, compassion, and ability to put patients at ease. The staff’s professionalism and efficiency are often noted as key components of a positive experience.
Positive Patient Experiences
Patients often praise the staff’s efficiency and professionalism. They appreciate the promptness of care, the courtesy of staff, and the overall positive environment. Many mention the clear communication and explanations provided by the medical professionals. A common theme is the feeling of being heard and cared for during their visit.
Negative Patient Experiences
Occasionally, patients have expressed concerns regarding wait times, particularly during peak hours. Some have also commented on perceived inconsistencies in the level of service received, highlighting the importance of maintaining a consistent high standard. These negative experiences are used to refine our procedures and policies, ensuring that we continue to meet and exceed expectations.
Variations in Patient Experience
The patient experience can vary depending on the reason for the visit. A simple cold might result in a shorter wait time and a different interaction than a more complex injury requiring specialized attention. Factors like the severity of the issue and the availability of specific medical staff can affect the overall experience. For example, a patient needing a specific specialist might experience a longer wait time, as their appointment must be scheduled and potentially requires additional testing.
Clinic Facilities and Services
Franklin Urgent Care Spokane provides a comfortable and efficient environment for all patients. Our team is dedicated to ensuring a smooth and positive experience, from the moment you walk in the door to your departure. We prioritize a welcoming atmosphere and streamlined processes to minimize wait times and maximize care.Our clinic boasts state-of-the-art facilities designed for optimal patient care.
Modern amenities and equipment are seamlessly integrated into our workflow, allowing our medical professionals to diagnose and treat a variety of ailments promptly and effectively.
Clinic Layout and Amenities
The clinic features spacious waiting areas equipped with comfortable seating and engaging reading materials, including magazines and local news. Restrooms are conveniently located throughout the clinic. The waiting area is designed to minimize anxiety and maximize patient comfort. Dedicated areas for children are also available to ensure a pleasant experience for young patients. The examination rooms are thoughtfully designed for privacy and efficiency, with all necessary equipment readily accessible.
Advanced Technology
Franklin Urgent Care utilizes advanced diagnostic tools, including digital X-ray machines and sophisticated lab equipment. This cutting-edge technology enables our physicians to provide accurate diagnoses and personalized treatment plans. The use of digital records allows for seamless information access and reduces administrative overhead, resulting in faster and more efficient care for our patients.
Services Offered
Our clinic provides a comprehensive range of services, catering to a variety of health needs. We strive to offer a diverse array of care options.
| Service | Description | Cost | Estimated Wait Time |
|---|---|---|---|
| Urgent Care | Treatment for acute illnesses and injuries. | Variable (based on services rendered) | Typically 1-3 hours |
| X-Ray | Diagnostic imaging to identify fractures, dislocations, or other skeletal abnormalities. | $50-150 (depending on complexity) | Typically 15-45 minutes |
| Lab Services | Blood tests, urine tests, and other laboratory procedures. | $25-100 (depending on tests performed) | Typically 30-60 minutes |
| Occupational Therapy | Rehabilitation services focused on restoring function and mobility. | Variable (based on sessions) | Typically 1-2 hours |
| Physical Therapy | Rehabilitation services focused on restoring function and mobility. | Variable (based on sessions) | Typically 1-2 hours |
Safety and Hygiene Protocols
Patient safety and hygiene are paramount at Franklin Urgent Care. We strictly adhere to all local, state, and national health guidelines. We employ rigorous cleaning and sanitization protocols in all areas of the clinic, including examination rooms, waiting areas, and restrooms. We utilize disposable equipment where appropriate and ensure proper handwashing procedures are followed meticulously. We have a strict policy of maintaining the sterility of our equipment.
Categories of Services
- Urgent Care: Comprehensive care for a wide range of urgent health concerns, including minor injuries, illnesses, and infections.
- Diagnostic Imaging: X-rays, CT scans (if available), and other imaging techniques to identify the source of medical issues. We are equipped to handle many imaging needs.
- Laboratory Services: Blood draws, urine tests, and other lab procedures to assist in accurate diagnoses.
- Occupational Therapy: Personalized therapy plans to improve function and recovery for injuries and conditions. We provide support and guidance.
- Physical Therapy: Structured rehabilitation programs to improve mobility, strength, and range of motion.
Accessibility and Community Engagement
Franklin Urgent Care Spokane is deeply committed to being a welcoming and accessible healthcare provider for everyone in the community. We understand that healthcare needs are diverse, and we strive to meet those needs with empathy and proactive solutions.Our dedication extends beyond just providing quality medical care; it includes fostering strong connections within the Spokane community. We believe in being actively involved in shaping a healthier Spokane, and that begins with making our services accessible to all.
Accessibility Features for Patients with Disabilities
Franklin Urgent Care Spokane prioritizes creating a welcoming environment for all patients. Our facilities are designed with accessibility in mind, ensuring easy access for patients using wheelchairs or other mobility aids. Wide doorways, ramps, and designated parking spaces are strategically placed throughout the building. Restrooms are also fully accessible. We provide assistive listening devices and visual aids as needed.
Staff members are trained to effectively communicate with patients who have communication or other needs.
Community Outreach Programs
We actively participate in various community initiatives to support the overall health and well-being of Spokane residents.
- Partnership with local schools: We provide health education workshops for students and parents, focusing on preventive care and healthy habits. These workshops cover topics such as nutrition, stress management, and the importance of regular checkups. We believe in empowering the younger generation to make informed choices about their health.
- Collaboration with community organizations: We collaborate with local organizations like the Spokane Food Bank and the Spokane Housing Trust to address the broader health disparities in our community. This partnership offers targeted support to those experiencing food insecurity and housing instability, which can significantly impact health outcomes. We understand that comprehensive health care goes beyond the walls of our clinic.
- Free health screenings: We offer free health screenings in collaboration with local community centers, such as blood pressure checks, diabetes screenings, and vision screenings, providing crucial information and preventative care to those who may not otherwise have access to it. These screenings help detect potential health problems early on, allowing for prompt intervention and better outcomes.
Commitment to Serving Diverse Needs
Franklin Urgent Care Spokane recognizes and values the diversity of our community. We understand that diverse populations may have unique healthcare needs and preferences. Our staff is culturally sensitive and trained to communicate effectively with individuals from diverse backgrounds. We actively seek feedback to ensure we are meeting the needs of all our patients.
Financial Assistance Programs
We recognize that the cost of healthcare can be a significant barrier for some individuals. To address this, we offer a range of financial assistance programs to help patients access the care they need. We have a sliding scale payment system based on income and household size. Details about these programs can be obtained by contacting our financial assistance coordinator directly.
Involvement in the Local Healthcare Ecosystem
Franklin Urgent Care Spokane is an integral part of the local healthcare ecosystem. We partner with other healthcare providers in the Spokane area, such as hospitals and specialists, to ensure patients have seamless care transitions. This collaborative approach ensures that patients receive the most appropriate and comprehensive care possible. We actively participate in local healthcare forums and discussions, contributing to the improvement of healthcare access and quality within Spokane.
Location and Directions
Finding your way to Franklin Urgent Care Spokane is a breeze! We’re conveniently located in a vibrant neighborhood, easily accessible from various points across the city. Whether you’re driving, taking public transport, or relying on ride-sharing services, we’ve got you covered. Our clear directions and helpful resources ensure a smooth and stress-free visit.Our Spokane location puts you near the heart of the community, with everything you need within reach.
We’re nestled in a neighborhood known for its friendly atmosphere and local businesses, offering a convenient stop for all your urgent healthcare needs.
Precise Address and Surroundings
Franklin Urgent Care Spokane is situated at 123 Main Street, Spokane, WA 99201. This location provides easy access to a variety of amenities, including local restaurants, shops, and parks. The surrounding area offers a comfortable and familiar environment, perfect for a quick stop or a more extended stay if needed.
Online Mapping Resources
Navigating to our clinic is simple. Numerous online mapping services, including Google Maps and Apple Maps, offer detailed directions. Simply enter our address into the search bar, and you’ll receive step-by-step instructions, including estimated travel times, tailored to your specific starting point. These resources are constantly updated to reflect real-time traffic conditions, ensuring the most accurate and efficient route to our facility.
Visual Representation of Location
Imagine a vibrant infographic, showcasing our clinic’s location relative to prominent landmarks. The map would highlight our position, emphasizing its proximity to major roads, shopping centers, and parks. A clear visual representation of our location on the map would help you pinpoint our exact address and understand the surrounding area. A clear visual representation of the location and surrounding environment helps patients feel confident about finding their way.
Public Transportation Options
We understand the importance of accessible healthcare. To reach our facility via public transportation, you can utilize the local bus routes. The bus stops nearest to Franklin Urgent Care are conveniently marked, making it simple to plan your journey. Using the Spokane Transit app or website, you can view real-time bus schedules and track the estimated arrival times. This ensures a hassle-free trip to our clinic, regardless of your transportation preferences.
Parking Options
Parking near Franklin Urgent Care Spokane is readily available. We’ve partnered with the surrounding area to provide various options.
- Street parking is available on nearby streets. Remember to adhere to parking regulations and time limits.
- A nearby parking garage offers convenient, covered parking with easy access to the clinic.
- Designated visitor parking spaces are clearly marked at the clinic entrance.
These options provide convenient parking choices for your convenience.
Emergency Preparedness and Protocols
Franklin Urgent Care Spokane prioritizes the safety and well-being of every patient. Our emergency preparedness protocols are meticulously designed to ensure swift, efficient, and effective responses in any situation, from everyday medical emergencies to unforeseen circumstances like natural disasters. We’re committed to providing exceptional care, even during challenging times.
Emergency Response Team
Our dedicated emergency response team is a critical component of our preparedness plan. This team comprises experienced medical professionals, trained in advanced life support (ALS), and dedicated support staff. They are thoroughly prepared to handle various medical emergencies and ensure the immediate stabilization of patients. Regular training exercises, drills, and simulations keep the team sharp and ready to respond effectively.
This rigorous approach ensures our team is equipped to meet any challenge.
Natural Disaster Preparedness
Franklin Urgent Care Spokane has developed comprehensive plans to mitigate the impact of natural disasters. These plans include establishing alternative locations for operations, securing essential supplies, and maintaining communication channels with local authorities. Emergency supplies, including first-aid kits, essential medications, and communication devices, are strategically stocked and regularly inspected. Our staff members are trained to follow established protocols during natural disasters, ensuring continued access to critical care for our community.
We’re committed to remaining a reliable resource, even in times of crisis.
Patient Transfer Policies
Patient transfer policies are meticulously Artikeld to ensure the safe and efficient transfer of patients requiring specialized care. We collaborate closely with local hospitals and medical facilities, maintaining clear communication channels and protocols. Transfer decisions are based on the patient’s condition and the availability of appropriate care at partner hospitals. A detailed assessment by our medical staff will dictate the transfer process, always prioritizing patient well-being and safety.
Our goal is to facilitate the most suitable and prompt care for each patient.
Patient Actions in Case of a Medical Emergency
In the event of a medical emergency, prompt action is crucial. Our staff is trained to provide immediate assistance, but your actions can also make a significant difference. If you witness a medical emergency, first ensure the scene is safe. If possible, call emergency services (911). Provide clear and concise information to the operator about the situation.
If you’re able to, render first aid if trained to do so. Our staff will guide you on the appropriate steps to take until emergency personnel arrive. Knowing what to do can help save lives.
Insurance Information and Billing
Navigating insurance can sometimes feel like a maze, but at Franklin Urgent Care Spokane, we’re committed to making the process as straightforward as possible. We understand the importance of clear communication and transparent billing practices, so you can focus on getting the care you need.We strive to simplify the financial aspects of your visit, ensuring the payment process is efficient and easily understood.
Our comprehensive insurance policies are designed to provide a smooth and stress-free experience for all our patients.
Accepted Insurance Providers
Franklin Urgent Care Spokane accepts a wide range of insurance plans. This comprehensive list ensures we can accommodate most patients.
- Aetna
- Blue Cross Blue Shield (various plans)
- Cigna
- UnitedHealthcare
- Kaiser Permanente (select plans)
- Other major insurance providers
While this list is not exhaustive, it represents a significant portion of commonly used insurance plans. If your plan is not listed, please contact our billing department to verify its acceptance.
Billing Procedures and Policies
Our billing procedures are designed to be as clear and simple as possible. We aim to provide an efficient and transparent experience throughout the entire process.
- Co-pays and deductibles will be collected at the time of service. We will provide an itemized receipt detailing the charges.
- Insurance verification is conducted at the time of registration to streamline the process and ensure accurate billing.
- Electronic medical records (EMR) are used for efficient communication between your insurance company and our clinic, minimizing delays.
Handling Out-of-Network Claims
For patients with out-of-network insurance, we will file the claim and attempt to negotiate a favorable settlement.
- We will provide an itemized bill outlining the services rendered and associated costs.
- You will receive detailed information about the claim process and potential reimbursement.
- Our billing department is available to answer any questions and assist in the claim process.
Payment Methods
We offer a variety of convenient payment options to suit your needs.
- Cash
- Credit cards (Visa, Mastercard, American Express, Discover)
- Debit cards
- Check
- Online payment options through our secure portal.
This range of options provides a flexible and convenient way for you to pay your bill. The online payment portal is secure and user-friendly.
Insurance Questions?
Our friendly and knowledgeable staff is readily available to answer any questions you may have regarding insurance and billing. Please do not hesitate to contact us for assistance.
