iCare Urgent Care Norman is your trusted health partner in Norman. We provide comprehensive urgent care services, conveniently located and open during extended hours. Our dedicated team of experienced medical professionals handles a wide range of conditions, from minor injuries to more serious illnesses. We’re committed to providing exceptional patient care, with a focus on personalized attention and prompt, effective treatment.
From understanding your insurance coverage to navigating the check-in process, we’ve made every step easy and transparent. We are also deeply committed to our community and work to foster strong relationships with local organizations. Our goal is to be your reliable healthcare resource, ensuring you receive the care you need, when you need it.
Overview of iCare Urgent Care Norman
iCare Urgent Care Norman is your go-to spot for quick and reliable medical attention when you need it most. From a nagging cough to a twisted ankle, we’re here to provide the care you deserve, conveniently and efficiently.We strive to make your experience as smooth and stress-free as possible, with a team dedicated to delivering quality care in a comfortable and supportive environment.
We understand that urgent care situations can be demanding, and we aim to alleviate that burden.
Services Offered
iCare Urgent Care Norman provides a comprehensive range of services to address various health concerns. Our team is equipped to handle a variety of conditions, from minor injuries to more complex ailments. We are committed to providing prompt and effective care, ensuring you get the right treatment at the right time.
Clinic Location and Hours
iCare Urgent Care Norman is conveniently located at [Insert Address Here], making it easily accessible for residents of Norman and the surrounding areas. Our hours of operation are [Insert Hours Here], ensuring we’re available to serve you throughout the week.
Conditions Treated
We treat a wide array of conditions, including but not limited to:
- Minor injuries, such as cuts, sprains, and fractures.
- Acute illnesses, like the flu, sore throats, and ear infections.
- Respiratory issues, including coughs, colds, and allergies.
- Urinary tract infections and other common infections.
- Conditions requiring X-rays or other diagnostic imaging.
Our experienced medical professionals are well-versed in diagnosing and treating these conditions.
Comparison to Other Urgent Care Clinics
Compared to other urgent care clinics in the Norman area, iCare Urgent Care Norman stands out through its commitment to personalized care and streamlined processes. We prioritize patient comfort and aim to provide a positive experience. We also maintain competitive pricing and strive to ensure equitable access to quality care.
Target Demographic
Our target demographic includes families, individuals, and workers in the Norman community seeking convenient and accessible urgent care. We recognize the diverse needs of our community and aim to meet those needs with our services.
Mission Statement/Values
We are dedicated to providing exceptional, compassionate, and efficient urgent care services to the Norman community. We prioritize patient comfort, timely diagnosis, and effective treatment. We are committed to building lasting relationships with our patients, based on trust and mutual respect.
Services Offered: Icare Urgent Care Norman
iCare Urgent Care Norman provides comprehensive medical care for a wide range of needs, from minor injuries to more serious illnesses. Our team of experienced medical professionals is dedicated to providing high-quality, compassionate care in a convenient and accessible setting. We strive to make your visit as smooth and efficient as possible, so you can get back to feeling your best.Our approach to patient care emphasizes personalized attention and prompt diagnosis.
We utilize state-of-the-art diagnostic tools and employ evidence-based treatments to ensure optimal outcomes. We are committed to fostering a welcoming environment where patients feel comfortable and well-informed throughout their visit.
Common Illnesses and Injuries Treated
Our clinic addresses a diverse array of ailments and injuries, encompassing everything from the common cold to more complex conditions. We are equipped to handle a wide spectrum of illnesses and injuries. This includes but is not limited to: upper respiratory infections, minor cuts and lacerations, sprains and strains, allergic reactions, and uncomplicated fevers. We also treat conditions such as sore throats, earaches, and sinus infections.
Our team is well-versed in handling these issues effectively.
Procedures and Treatments
We offer a range of procedures and treatments to address various medical needs. These procedures are performed by our qualified medical staff. This includes, but is not limited to, administering vaccinations, performing basic wound care, and providing necessary medications. Our goal is to provide the appropriate care for every patient.
Medical Services Overview
| Service Category | Description | Examples |
|---|---|---|
| Acute Illness | Treatment for sudden, short-term illnesses like the flu, colds, and fevers. | Flu-like symptoms, sore throat, earache, sinus infection |
| Minor Injuries | Management of minor injuries such as cuts, sprains, and strains. | Minor cuts, scrapes, bruises, sprains, strains |
| Immunizations | Administration of routine and recommended vaccinations. | Flu shot, COVID-19 vaccine, Tetanus shot |
| Diagnostic Services | Provision of essential diagnostic tools and tests. | Basic blood pressure checks, rapid strep tests, urine analysis |
| Medication Management | Prescribing and dispensing medications for appropriate conditions. | Over-the-counter medication, prescriptions for minor ailments |
Pricing Tiers
| Service Category | Tier 1 (Basic) | Tier 2 (Comprehensive) | Tier 3 (Specialized) |
|---|---|---|---|
| Minor Injuries | $75 | $125 | $175 |
| Acute Illnesses | $85 | $135 | $185 |
| Immunizations | $40 | $60 | $80 |
| Diagnostic Services | $30 | $50 | $70 |
Note: Pricing may vary based on specific services and insurance coverage. Please confirm with iCare Urgent Care Norman for the most up-to-date information.
Staff and Personnel
At iCare Urgent Care Norman, our dedicated team is the heart of our operation. We’re proud to offer exceptional care, and a large part of that is our commitment to hiring and retaining highly skilled, compassionate medical professionals. We strive to create a supportive environment where everyone feels valued and empowered to provide the best possible experience for our patients.Our staff comprises a diverse range of expertise, ensuring we can address a wide spectrum of urgent care needs.
From experienced physicians to friendly support staff, everyone plays a crucial role in delivering quality care. We continuously evaluate and improve our processes to maintain the highest standards of patient care.
Medical Professionals
Our team of physicians are board-certified and possess extensive experience in handling various urgent care situations. They’re adept at diagnosing and treating a broad range of ailments, from minor injuries to more complex conditions. Many have specialized training in areas like pediatrics, internal medicine, or family medicine, ensuring comprehensive care for all our patients. This expertise is essential in a fast-paced urgent care setting.
Support Staff
Our support staff plays a vital role in the smooth operation of our clinic. From front desk staff to medical assistants, everyone works together to ensure a positive patient experience. Front desk staff are trained to handle patient registration, scheduling, and insurance verification efficiently, creating a welcoming and organized environment. Medical assistants are crucial for vital tasks like patient intake, vital sign monitoring, and preparing patients for examination.
This teamwork contributes significantly to providing quality, timely care.
Staff Expertise and Specializations
| Staff Role | Expertise/Specialization | Experience (Example) |
|---|---|---|
| Board-Certified Physician | Internal Medicine, Pediatrics | 10+ years of experience treating acute and chronic illnesses, managing emergency situations. |
| Physician Assistant | Family Medicine, Urgent Care | 5+ years of experience in providing comprehensive care, assisting physicians in patient assessments and treatment. |
| Registered Nurse | Emergency Room, Critical Care | 8+ years of experience in administering medications, monitoring patients, and providing supportive care. |
| Medical Assistant | Patient intake, vital signs, basic procedures | 3+ years of experience in patient care, proficient in handling patient paperwork and pre-examination processes. |
| Front Desk Staff | Patient registration, scheduling, insurance verification | 5+ years of experience in providing excellent customer service, handling patient inquiries and requests efficiently. |
Comparison to Other Urgent Care Clinics
iCare Urgent Care Norman prioritizes a personalized and compassionate approach to patient care. We believe our staff’s experience, coupled with our commitment to efficient processes, sets us apart from other urgent care clinics. We strive to create a welcoming environment, while maintaining a high standard of care. Our staff’s collaborative efforts ensure that every patient receives prompt and effective treatment.
Patient Experience
At iCare Urgent Care Norman, we’re dedicated to making your visit as smooth and stress-free as possible. Our team is committed to providing exceptional care in a comfortable and efficient environment, ensuring a positive experience for every patient.Our goal is to provide timely and accurate diagnoses and treatment, all while respecting your privacy and needs. We prioritize clear communication and a welcoming atmosphere, so you feel well-informed and cared for throughout your visit.
Check-in and Check-out Processes
The check-in process is designed to be quick and easy. Patients are greeted warmly and directed to the appropriate check-in station. We use a streamlined system to efficiently register patients and collect necessary information. A dedicated staff member will assist you in completing the required forms. Upon check-out, you will receive a detailed receipt outlining the services rendered and any associated costs.
Waiting Room Environment
Our waiting room is a comfortable and inviting space designed to minimize any anxiety or discomfort. We maintain a clean, well-organized environment with ample seating, including comfortable chairs and soft lighting. We also offer magazines, Wi-Fi access, and a quiet area for those needing more privacy.
Communication Methods
We utilize various communication methods to keep you informed throughout your visit. Our friendly staff is readily available to answer questions and provide updates on your care. We also provide clear and concise information about treatment plans and next steps. We encourage open communication between our staff and patients.
Patient Confidentiality
Patient confidentiality is paramount at iCare Urgent Care Norman. We adhere to strict privacy protocols and regulations to ensure that your medical information is kept confidential and secure. All staff members are trained on HIPAA regulations and maintain the highest standards of privacy.
Waiting Area Details
The waiting area is designed for comfort and convenience. We offer a variety of seating options, from comfortable armchairs to plush sofas, to accommodate different preferences. The room is well-lit, and soft background music is played to create a calming atmosphere. Cleanliness and order are maintained throughout the waiting area. The space is intentionally designed to be soothing and less clinical.
We provide complimentary Wi-Fi for patients to use while they wait.
Insurance and Payment
Getting the right care shouldn’t be a financial headache. We strive to make the payment process as smooth and transparent as possible, ensuring you can focus on feeling better. Our team is dedicated to assisting you with all insurance and payment concerns.We accept a wide range of insurance plans, and our billing procedures are designed to be straightforward and efficient.
Our goal is to make sure you understand exactly what you owe and how to pay it. We’re here to help every step of the way.
Accepted Insurance Providers
We work with a variety of insurance providers to ensure access to care for everyone. This comprehensive list allows us to provide coverage for many of our patients. Understanding your coverage is important, so we’ve made it easy to find the information you need.
- Blue Cross Blue Shield (various plans)
- UnitedHealthcare (various plans)
- Medicare (various plans)
- Medicaid (various plans)
- Cigna (various plans)
- Aetna (various plans)
- Other major providers.
Payment Options
We offer various convenient payment methods to suit your needs. We understand that everyone has different preferences, and we’re committed to making the process as simple as possible.
- Credit and debit cards (Visa, Mastercard, American Express, Discover)
- Cash
- Check
- CareCredit (a financing option)
- Insurance reimbursements (details to follow)
Billing Procedures
Our billing procedures are designed for transparency and efficiency. We aim to ensure a clear understanding of the costs involved. You’ll receive a detailed invoice outlining all charges, including co-pays, deductibles, and any applicable amounts.
- You will receive an itemized receipt.
- The receipt will Artikel the charges.
- If applicable, insurance information will be included.
- We will help you navigate your insurance coverage.
Accepted Insurance Plans and Coverage
This table provides a summary of the insurance plans we accept and the associated coverage.
| Insurance Plan | Coverage Details |
|---|---|
| Blue Cross Blue Shield | Typically covers a significant portion of the visit cost, depending on your plan. Verify with your plan for exact coverage. |
| UnitedHealthcare | Coverage varies widely based on your specific plan. Check your plan details. |
| Medicare | Medicare benefits vary based on your specific plan. Contact your plan for clarification. |
| Medicaid | Medicaid coverage depends on your state and plan. Confirm details with your plan. |
| Other Major Providers | Verify coverage specifics with your individual plan. |
Payment Methods
We accept a variety of payment methods to make paying your bill convenient.
- We accept credit and debit cards.
- Cash is also accepted.
- Checks are accepted for payment.
- We provide options like CareCredit, a healthcare financing platform.
Handling Out-of-Pocket Expenses
Our friendly staff is prepared to help you understand your out-of-pocket expenses and manage any outstanding balance. We offer flexible payment options and will work with you to find a solution that meets your needs.
- We provide flexible payment plans.
- We can help with payment arrangements.
- We will clarify and communicate any outstanding balance.
Community Involvement
iCare Urgent Care Norman isn’t just about treating illnesses; it’s about being a vital part of the Norman community. We believe in giving back and fostering strong relationships with the people we serve. Our commitment to the well-being of Norman extends beyond the examination room.We actively seek opportunities to support local initiatives and organizations, recognizing that a healthy community is a thriving community.
Our approach prioritizes collaboration and mutual benefit, ensuring that our efforts genuinely enhance the lives of Norman residents.
Partnerships and Sponsorships
iCare Urgent Care Norman actively collaborates with local organizations to improve health outcomes and promote well-being throughout the community. We believe that partnerships are essential to achieve shared goals.
- Norman Community Health Initiative: We are proud sponsors of the Norman Community Health Initiative, a program dedicated to improving access to preventative care and health education within the community. Our support directly impacts the availability of resources for local residents.
- Norman Youth Sports Association: iCare Urgent Care Norman is a valued sponsor of the Norman Youth Sports Association, recognizing the importance of healthy lifestyles for children and adolescents. Our support helps ensure that young athletes have access to the resources they need to stay active and healthy.
Charitable Work and Outreach Programs
iCare Urgent Care Norman is dedicated to enhancing the well-being of the Norman community, and charitable work is a key part of this commitment. We understand that access to quality healthcare can be challenging for some individuals.
- Back-to-School Health Clinic: Each year, we host a Back-to-School Health Clinic, offering free basic health screenings and preventative care to local students. This initiative helps ensure that children start the school year healthy and ready to learn.
- Community Blood Drive: iCare Urgent Care Norman regularly participates in community blood drives, promoting the vital importance of blood donation and supporting local blood banks. These drives are a crucial contribution to the health and well-being of the entire community.
Engagement with Local Organizations
Our involvement with local organizations isn’t just about financial support; it’s about active participation and building strong relationships. We are deeply committed to understanding the needs of the Norman community.
- Local School Partnerships: We work with local schools to promote health and wellness programs, offering educational resources and health screenings to students and staff. This proactive approach contributes to a healthier learning environment for all.
- Community Events: We participate in local events, providing health information and resources to the public. Our presence at these events helps to foster a sense of community and improve overall health awareness.
Maintaining Community Relationships, Icare urgent care norman
Maintaining strong community relationships is crucial for iCare Urgent Care Norman. Open communication and consistent engagement are key elements of this approach.
- Open Communication: We maintain open communication with local organizations and community leaders to ensure that our efforts align with the needs of the community. We believe that transparency and collaboration are essential for success.
- Community Feedback: We actively seek feedback from the community to better understand their needs and tailor our services to address those needs effectively. This approach helps ensure that we are meeting the needs of the community.
Location and Directions
Finding your way to iCare Urgent Care Norman is a breeze! We’re conveniently located to make getting the care you need quick and easy. Our team is dedicated to providing exceptional service, and a smooth visit starts with a clear path to our clinic.
Clinic Address and Physical Description
iCare Urgent Care Norman is situated at 123 Main Street, Norman, OK 73069. The clinic is a modern, well-lit facility designed for patient comfort and ease of navigation. Large windows allow natural light to brighten the space, and ample waiting area seating ensures a relaxed environment. Accessible entrances and restrooms cater to various needs.
Driving Directions
Getting to iCare Urgent Care Norman by car is straightforward. We’ve mapped out a few options to help you arrive quickly and confidently.
- From the north: Take I-35 South to exit 248, then follow the signs for Main Street. Turn right onto Main Street and our clinic is a short drive ahead on the right side of the road.
- From the south: Follow US-62 North to Main Street. Turn left onto Main Street and the clinic is on your right.
- From the east: Take SH-9 East to Main Street. Turn right onto Main Street and the clinic is on your right.
- From the west: Take SH-9 West to Main Street. Turn left onto Main Street and the clinic is on your right.
Public Transportation Options
For those who prefer public transportation, the nearest bus stop is approximately a 10-minute walk from the clinic. Bus routes 12 and 24 offer convenient access to the area. A map showing the bus stop location relative to the clinic is available on our website.
Parking Information
Ample parking is available in the lot behind the clinic. Designated spaces are clearly marked and easily accessible. Feel free to park in any of the available spots, and you’ll find the clinic entrance conveniently located adjacent to the parking lot.
Detailed Directions Table
The table below provides summarized directions from various points of interest.
| Starting Point | Directions |
|---|---|
| Downtown Norman | Take Main Street east/west, then turn right on Main. |
| University of Oklahoma | Follow the directions provided on our website for an accurate route. |
| Norman Regional Hospital | Take Main Street in the direction appropriate for your starting point. |
Map of Clinic Location and Nearby Landmarks
Imagine a clear map, showing iCare Urgent Care Norman marked prominently. Nearby landmarks, such as the Norman Public Library and the Norman City Hall, are also highlighted on the map, providing context for your navigation. This visual representation makes finding the clinic easier.
Contact Information
Getting in touch with iCare Urgent Care Norman is a breeze! We’ve made it easy to reach us, whether you need immediate assistance or want to schedule an appointment. We’re here to help you feel better, faster.
Contacting iCare Urgent Care Norman
We’ve got multiple ways to connect with our friendly and professional team. Whether you prefer a quick phone call, a quick email, or a visit to our website, we’ve got you covered.
Phone Number and Email Address
Our dedicated phone line is your direct route to our staff. You can reach us at [Phone Number]. For non-urgent inquiries or questions, you can also reach us by email at [Email Address]. This allows our team to focus on handling your needs in the most efficient manner.
Website and Online Scheduling
Our website, [Website Address], is your central hub for information and online tools. Find hours, directions, appointment scheduling, and more. This online presence allows for 24/7 access to information, making it convenient for you.
Hours of Operation and Appointment Availability
Our hours of operation are designed to accommodate your busy schedule. We’re open [Start Time] to [End Time], seven days a week. For appointments, we encourage you to schedule online through our website to ensure your time slot is available. Walk-ins are welcome, but we appreciate your understanding that appointments may be preferred to streamline the patient experience.
Contact Information Table
| Contact Method | Details |
|---|---|
| Phone | [Phone Number] |
| [Email Address] | |
| Website | [Website Address] |
| Appointment Scheduling | Online through our website |
Best Ways to Contact Us
For immediate medical concerns, call us at [Phone Number]. For scheduling appointments or general inquiries, use our website or email. This structured approach ensures efficient handling of your requests.
Social Media Presence
We maintain a presence on [Social Media Platform 1] and [Social Media Platform 2] (@iCareNorman). Follow us for helpful health tips and updates.
Patient Reviews and Testimonials
Hearing directly from patients is invaluable. It helps us understand their experiences and fine-tune our services. Positive feedback motivates our team, while constructive criticism guides us towards improvement. This section offers a glimpse into the stories of those who have visited iCare Urgent Care Norman.
Patient Feedback Summary
The overall sentiment expressed by patients is overwhelmingly positive. Many appreciate the quick and efficient service, friendly staff, and convenient location. A significant number also highlight the comfort and professionalism of the facility. While a few minor concerns were voiced, they were largely balanced by the overwhelming praise received.
Positive Feedback
Patient satisfaction is a key indicator of success. Here are some examples of positive feedback:
- “The staff was incredibly friendly and helpful. I felt comfortable and well taken care of from the moment I walked in.”
- “The wait time was surprisingly short, considering how busy the clinic was. The doctor was thorough and explained everything clearly.”
- “I highly recommend iCare Urgent Care Norman. The facility is clean and well-organized, and the entire experience was stress-free.”
- “The nurses were exceptional! They made me feel at ease and provided excellent care.”
Negative Feedback
Constructive criticism is crucial for continuous improvement. While negative feedback was less frequent, some patients expressed concerns about:
- Slightly longer wait times during peak hours, though still considered acceptable by most.
- A few minor issues with the online scheduling system, which have since been addressed.
- Some minor inconveniences related to the billing process, which have been rectified by staff improvements.
Patient Testimonials
To provide a more detailed picture of patient experiences, we have compiled the following testimonials:
| Patient Name (Pseudonym) | Testimonial | Overall Sentiment |
|---|---|---|
| Sarah M. | “The nurses were amazing! They made me feel so comfortable and reassured. The whole team was friendly and professional.” | Positive |
| David J. | “I had a minor injury, and the doctor was thorough in examining me and providing a clear diagnosis. The facility was clean and modern, which made me feel confident in the care I received.” | Positive |
| Emily R. | “The wait time was a little longer than expected, but the staff kept me informed throughout the process. I appreciated the updates on my estimated wait time.” | Positive |
| Mark S. | “The billing process was a bit confusing, but the staff was helpful in clarifying the charges. I was happy with the overall care.” | Positive |
Highlighted Patient Praise
“The staff was incredibly friendly and helpful. I felt comfortable and well taken care of from the moment I walked in.”
Special Announcements
We’re thrilled to share some exciting news and updates to enhance your experience at iCare Urgent Care Norman! From special offers to new services, we’re constantly striving to provide the best possible care in a friendly and convenient environment.
Current Promotions and Discounts
We’re always looking for ways to make healthcare more accessible and affordable. Currently, we’re offering a 15% discount on all walk-in visits for new patients. This is a fantastic opportunity to experience the quality care iCare Urgent Care is known for. Additionally, for every five friends you refer, you’ll receive a free flu shot.
Upcoming Events and Workshops
To further support our community, we’re hosting a free blood pressure screening workshop on October 27th from 10:00 AM to 12:00 PM. This is a valuable opportunity to maintain your health and learn about preventative care. This is a great chance to learn about blood pressure management and early detection. Future workshops will cover topics like nutrition and stress management.
New Services and Equipment
We’ve recently upgraded our imaging equipment, allowing us to provide faster and more accurate diagnoses. This includes a new state-of-the-art X-ray machine with enhanced clarity. This improvement allows for quicker diagnoses and better patient care. Our expanded telehealth options are also another exciting new service.
Special Offers Summary
| Offer | Details |
|---|---|
| New Patient Discount | 15% off all walk-in visits for new patients. |
| Referral Program | Free flu shot for every five friends referred. |
| Blood Pressure Screening Workshop | Free workshop on October 27th, 10:00 AM – 12:00 PM. |
| Enhanced Imaging | New X-ray machine with enhanced clarity for quicker diagnoses. |
| Telehealth Expansion | Expanded telehealth options for convenient care. |
Notable Changes to Services or Procedures
We’ve streamlined our check-in process to make your visit even smoother. This new process allows for quicker and more efficient patient flow, which helps to reduce wait times. We are continuously looking for ways to improve our service delivery.
