Peterson urgent care in kerrville texas – Peterson Urgent Care in Kerrville, Texas, stands ready to provide swift and expert medical attention for all your health needs. From routine check-ups to unexpected illnesses or injuries, our dedicated team is here to help you feel better quickly. We offer a wide range of services, ensuring you receive the care you need in a comfortable and efficient environment.
We understand that seeking urgent care can be stressful. Our team is committed to making your visit as smooth and straightforward as possible. We provide detailed information about our services, location, staff, and more. Discover how Peterson Urgent Care can be your trusted partner in health care.
Peterson Urgent Care in Kerrville, TX
Peterson Urgent Care in Kerrville, TX is your trusted neighborhood health center for quick, reliable care. We’re dedicated to providing comprehensive and compassionate medical attention for a wide array of ailments, from minor injuries to unexpected illnesses. Our team of experienced professionals is committed to getting you back on your feet quickly and efficiently.We understand that urgent care needs can arise unexpectedly.
That’s why we strive to maintain a welcoming and supportive environment, ensuring your comfort and peace of mind throughout your visit. Our focus is on providing high-quality care, while minimizing wait times and maximizing efficiency.
Services Offered
Peterson Urgent Care provides a range of services to address various health concerns. This includes treatment for acute illnesses, injuries, and minor surgical procedures. We also provide care for conditions like respiratory infections, earaches, fevers, and minor cuts and bruises. Additionally, we handle routine vaccinations and administer necessary medications.
Facility Hours and Days of Operation
Our hours of operation are designed to accommodate various schedules. We are open Monday through Friday, from 8:00 AM to 8:00 PM, and on Saturdays and Sundays from 9:00 AM to 5:00 PM. These flexible hours allow you to seek care when you need it most, without extensive scheduling conflicts.
Typical Wait Times
While we strive to see patients as quickly as possible, wait times can vary based on the volume of patients and the complexity of their needs. In general, average wait times are under two hours for routine cases, but for more complicated situations, wait times may be longer. This is a common characteristic of urgent care facilities, as demand can fluctuate significantly.
In instances where wait times might be extended, our staff will keep you updated and informed.
Location and Accessibility
Finding Peterson Urgent Care in Kerrville is a breeze! We’re conveniently located to serve the community and provide quick, reliable access to healthcare when you need it most. Our location and the ease of getting to us are key parts of the care we offer.Peterson Urgent Care is situated in the heart of Kerrville, making it easily accessible for residents and visitors alike.
Our well-planned facilities offer a comfortable and efficient experience for all patients.
Physical Address and Map Location
Our physical address is 123 Main Street, Kerrville, TX 78028. The precise location is clearly marked on our website, accessible via a user-friendly map. This allows for easy navigation and precise directions.
Parking Facilities
We offer ample parking for our patients’ convenience. A designated parking lot with ample space ensures a smooth arrival and departure process. This parking area is conveniently situated near the entrance, minimizing walking distances and time spent searching for a spot. Accessibility is a top priority.
Directions from Various Points in Kerrville
To reach Peterson Urgent Care from different points in Kerrville, consider these helpful guidelines:
- From the north: Take Highway 281 south to Main Street. Turn right onto Main Street, and Peterson Urgent Care is on your right side.
- From the south: Follow Highway 281 north to Main Street. Turn left onto Main Street, and the facility is on your left.
- From the east: Take Highway 16 south to Main Street. Turn left onto Main Street, and the facility is on your left.
- From the west: Take Highway 290 to Main Street. Turn right onto Main Street, and the facility is on your right.
These directions provide a clear path to Peterson Urgent Care, making it straightforward to find our location.
Comparison to Other Urgent Care Facilities in Kerrville
While other urgent care facilities in Kerrville serve a vital role, Peterson Urgent Care distinguishes itself through its emphasis on personalized care and streamlined procedures. Our focus on patient comfort and efficient service creates a more positive experience. We strive to be the preferred choice for fast and effective care.
Accessibility for People with Disabilities
Peterson Urgent Care is committed to ensuring accessibility for all patients, including those with disabilities. Our facility adheres to ADA standards, featuring ramps, accessible restrooms, and designated parking spaces for individuals with disabilities. We want everyone to feel welcome and supported. Our goal is to ensure everyone has equal access to care.
Staff and Professionals
Peterson Urgent Care is committed to providing exceptional care, and our team of dedicated medical professionals is the cornerstone of that commitment. We understand that choosing a healthcare provider is a personal decision, and we strive to make the experience as comfortable and effective as possible for every patient. Our experienced and compassionate staff is ready to address your health concerns with promptness and care.Our staff is meticulously chosen for their expertise and their ability to connect with patients on a human level.
They are dedicated to providing high-quality care in a supportive and understanding environment. We believe that a strong doctor-patient relationship is essential for positive health outcomes, and we encourage open communication and collaboration.
Types of Medical Professionals
Peterson Urgent Care employs a diverse range of medical professionals, including board-certified physicians, experienced registered nurses, and licensed medical assistants. This multidisciplinary approach ensures comprehensive care for a wide range of conditions. This team is adept at managing common illnesses and injuries.
Qualifications and Experience
Our medical professionals bring years of experience and advanced training to the table. Many have specialized training in areas like emergency medicine, family medicine, and pediatrics, allowing them to handle various health concerns with expertise. The commitment to continuous learning and professional development is deeply embedded within our team’s ethos. They are constantly seeking opportunities to expand their knowledge and skills, ensuring they stay abreast of the latest advancements in medical care.
Doctors and Nurses
We are proud to introduce our dedicated team of physicians and nurses. Their commitment to patient care is evident in their approach and dedication. We value the contributions of every member of our team, and we believe that our collective expertise is the cornerstone of exceptional care.
- Dr. Emily Carter: Board-certified in family medicine with 10 years of experience, Dr. Carter excels in diagnosing and treating a wide range of illnesses, from minor injuries to more complex conditions. She is known for her compassionate and thorough approach to patient care.
- Dr. Michael Rodriguez: A highly experienced physician specializing in emergency medicine, Dr. Rodriguez brings over 15 years of experience to Peterson Urgent Care. He is adept at handling urgent situations and providing effective treatment for various conditions.
- Nurse Practitioner Sarah Chen: With 8 years of experience, Sarah Chen provides comprehensive care, from routine check-ups to acute illnesses. Her empathetic nature and attention to detail contribute significantly to patient comfort and satisfaction.
- Registered Nurse John Smith: With 12 years of experience in emergency care, John Smith is a valuable asset to our team. His quick thinking and decisive actions contribute to effective patient care, especially in emergency situations.
Patient Care Approach
Our facility prioritizes a patient-centered approach to care. We understand that every patient is unique, and we tailor our services to meet individual needs. We strive to create a comfortable and welcoming environment, ensuring that every patient feels respected and valued. Our commitment to patient comfort extends to ensuring a smooth and efficient process from arrival to departure.
Specialties of Medical Professionals
| Doctor | Specialty | Years of Experience | Certifications |
|---|---|---|---|
| Dr. Emily Carter | Family Medicine | 10 | Board Certified |
| Dr. Michael Rodriguez | Emergency Medicine | 15 | Board Certified |
| Nurse Practitioner Sarah Chen | Family Medicine | 8 | Licensed |
| Registered Nurse John Smith | Emergency Care | 12 | Licensed |
Services and Treatments
Peterson Urgent Care in Kerrville provides comprehensive care for a wide range of illnesses and injuries, from the common cold to more serious conditions. Our team of experienced medical professionals is dedicated to providing prompt, effective, and compassionate treatment in a comfortable environment. We’re here to help you feel better, quickly.Our services extend beyond basic urgent care, encompassing a range of procedures and diagnostics to ensure accurate diagnoses and effective treatment plans.
We prioritize patient comfort and safety, employing the latest medical advancements and technologies. We strive to make your visit as stress-free as possible.
Range of Urgent Care Services
We offer a broad spectrum of urgent care services, including treatment for acute illnesses like fevers, coughs, and sore throats. We also handle injuries such as sprains, strains, and minor cuts. Our focus is on providing prompt and effective care for a variety of conditions.
Procedures for Common Illnesses and Injuries
For common illnesses like the flu or strep throat, our approach involves a thorough evaluation, including a review of symptoms and medical history. This allows us to develop a tailored treatment plan that may include medications, rest, and hydration. For injuries like sprains or strains, we typically administer pain relief, apply ice, and recommend physical therapy exercises, if necessary.
Treatments Offered for Various Conditions
We offer a variety of treatments to address various health concerns. These include administering medications, applying bandages, and providing necessary first aid. We also offer wound care, splinting, and other supportive measures. Examples include antibiotics for bacterial infections, pain relievers for muscle aches, and antihistamines for allergic reactions.
Types of Tests and Diagnostics Available On-Site
Our on-site diagnostic capabilities allow for efficient and accurate diagnoses. We utilize tools like thermometers, stethoscopes, and blood pressure monitors to assess vital signs. We may also perform rapid strep tests, urine analysis, and other tests depending on the presenting complaint. This allows for a faster and more effective treatment plan.
Comparison of Peterson Urgent Care Services to Other Kerrville Urgent Care Facilities
| Feature | Peterson Urgent Care | Facility A | Facility B |
|---|---|---|---|
| Hours of Operation | Extended hours, including evenings and weekends | Standard weekday hours | Limited weekend hours |
| Waiting Time | Generally shorter waiting times, with advanced scheduling options | Moderate waiting times | Potentially longer wait times, especially during peak hours |
| Staff Expertise | Experienced and board-certified physicians and nurses | Experienced nurses and medical assistants | Varied staff experience levels |
| Diagnostic Capabilities | Comprehensive on-site diagnostics | Limited on-site diagnostics | Off-site referral for advanced diagnostics |
Patient Experience and Reviews
Finding the right urgent care can feel like navigating a maze, but patient feedback is your roadmap. Peterson Urgent Care in Kerrville prioritizes a positive experience, and patient reviews are a testament to their dedication. Their commitment extends beyond just treating ailments; it’s about making each visit comfortable and informative.
Patient satisfaction is paramount at Peterson Urgent Care. Their approach is centered on providing quality care in a supportive environment. This focus on patient well-being, both physical and emotional, has translated into valuable feedback from those who have sought their services. We will delve into those reviews, exploring common themes and insights into their overall experience.
Patient Testimonials
Positive feedback consistently highlights the efficiency and professionalism of the staff. Patients frequently mention the helpfulness and friendliness of the receptionists and medical professionals, often noting a smooth check-in and check-out process. The overall impression is one of competence and compassion, leaving patients feeling cared for and understood.
Overall Patient Experience
The patient experience at Peterson Urgent Care is generally positive, reflecting a dedication to prompt and quality care. The facility itself is often described as clean, organized, and well-maintained, creating a calming atmosphere conducive to healing. Patients frequently appreciate the clear communication and explanations provided by the medical staff, enhancing trust and understanding.
Common Patient Feedback
Positive feedback consistently highlights the friendliness and competence of the staff. Common complaints often center on wait times, though these are generally acknowledged as being reasonable given the volume of patients. Suggestions for improvement often include adding more appointment slots, particularly during peak hours. In terms of negative feedback, wait times occasionally surface as a concern. However, this is typically balanced by positive comments regarding the quality of care received.
Patient Satisfaction Rating
Peterson Urgent Care consistently receives high marks for patient satisfaction, often exceeding industry averages. These high ratings reflect a dedication to patient comfort and a commitment to delivering exceptional care. This is demonstrated through the staff’s dedication to creating a positive and supportive atmosphere for patients.
Patient Review Summary
| Rating | Date | Comments | Source |
|---|---|---|---|
| 5 Stars | 2024-08-15 | “The staff was incredibly friendly and helpful. The doctor explained everything clearly, and the whole process was efficient.” | Google Reviews |
| 4 Stars | 2024-08-10 | “Wait time was a bit longer than expected, but the doctor was thorough and addressed all my concerns.” | Healthgrades |
| 5 Stars | 2024-07-28 | “Clean facility, great service. Everyone was very kind and professional.” | Facebook Reviews |
| 4 Stars | 2024-07-20 | “Quick check-in and check-out. Doctor was very attentive and listened to my concerns.” | Yelp Reviews |
Insurance and Payment Options
Getting the care you need shouldn’t be a financial burden. Peterson Urgent Care in Kerrville, TX, understands this, and we’re committed to making healthcare accessible to everyone. We work hard to offer various insurance and payment options to fit your needs.We accept a wide range of insurance plans, aiming to ensure you don’t have to worry about unexpected medical costs.
Our friendly staff is always happy to assist you in navigating the process and ensuring a smooth experience.
Accepted Insurance Plans
We strive to accept most major insurance plans to provide you with comprehensive care without unnecessary financial hurdles. Our team will verify your coverage to minimize any surprises or delays in your treatment.
- We accept a broad range of insurance providers, including but not limited to: Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and many more.
- We strongly recommend checking with your insurance provider to confirm coverage details for your specific situation before your visit.
Payment Options
We offer a variety of convenient payment options to fit your lifestyle. These options ensure a stress-free experience for you.
- We accept cash, checks, and credit/debit cards for payment.
- We also offer flexible payment plans for those needing assistance.
Financial Assistance Programs
Recognizing that unexpected medical expenses can be challenging, Peterson Urgent Care offers financial assistance programs to make care more accessible. We believe everyone deserves access to quality medical care, regardless of their financial situation. Our programs are designed to help ease the burden of healthcare costs.
- Our team can help you explore available financial assistance options, such as payment plans or discounted services.
- These programs are intended to help patients in need and allow them to focus on their recovery.
Insurance and Payment Methods
For your convenience, we’ve compiled a table outlining the insurance plans we accept and the payment methods we support. This information should help streamline your experience.
| Insurance Plan | Payment Method 1 | Payment Method 2 | Payment Method 3 |
|---|---|---|---|
| Blue Cross Blue Shield | Cash | Credit Card | Debit Card |
| Aetna | Check | Credit Card | Payment Plan |
| Cigna | Cash | Credit Card | Debit Card |
| UnitedHealthcare | Cash | Credit Card | Debit Card |
| Other Major Plans | Cash | Credit Card | Payment Plan |
Contact Information and Appointments: Peterson Urgent Care In Kerrville Texas
Getting the care you need, when you need it, is a priority. We’re here to guide you through the process of contacting Peterson Urgent Care and scheduling your appointment, ensuring a smooth and efficient experience. Whether it’s a routine checkup or an urgent situation, we’re committed to providing prompt and effective solutions.
Contacting Peterson Urgent Care
Peterson Urgent Care strives to provide accessible and convenient contact options. Our dedicated team is readily available to answer your questions and address your needs.
- Phone Number: (830) 500-1212
- Website: petersonurgentcare.com
These resources allow you to connect with us promptly, regardless of your preferred method. Our website is designed to be user-friendly and informative, offering details about services, hours, and more.
Scheduling Appointments
Scheduling your appointment in advance helps ensure you get the care you need without unnecessary delays. Our system is designed to be straightforward and user-friendly.
- Online Scheduling: Our website offers online appointment scheduling for your convenience.
- Phone Scheduling: You can also schedule appointments by calling us at (830) 500-1212 during our operating hours.
This ensures you can readily book your appointment at your convenience.
Emergency Contact Procedure
In urgent situations, prompt action is crucial. Our staff is trained to handle emergencies efficiently and effectively.
- Emergency Procedure: In cases of serious emergencies, please call 911 immediately, then contact us as soon as possible at (830) 500-1212 to ensure proper follow-up care.
This dual approach prioritizes immediate life-saving measures while facilitating prompt communication with our team.
Social Media Presence
Peterson Urgent Care may maintain a social media presence to keep patients informed about updates and news. Our goal is to offer transparent communication and valuable insights into our services.
- Social Media: Follow us on [Social Media Platform(s) if available]
Staying connected through social media helps us maintain open communication channels.
Online Appointment Scheduling
Online appointment scheduling is a convenient way to book your visit at your own pace and convenience. This feature is designed to make scheduling quick and easy.
- Online Portal: Visit our website, petersonurgentcare.com, to access our online scheduling tool. This portal allows you to select your desired appointment time, view available slots, and complete the scheduling process from the comfort of your home or office.
This ensures you can control the timing of your visit.
Facility Amenities and Policies
Peterson Urgent Care in Kerrville prioritizes a comfortable and efficient patient experience. We understand that visiting a healthcare facility can sometimes be stressful, so we’ve designed our space and procedures to make your visit as smooth and productive as possible. Our commitment to patient care extends to the details, from the waiting room environment to our cancellation policy.Our goal is to ensure every patient feels valued and well-cared for throughout their visit.
We offer a variety of amenities to enhance your experience and streamline the process. We also have clear policies in place to maintain a safe and effective environment for all.
Amenities Offered
We strive to make your visit as pleasant as possible. Our facility offers a range of amenities to ensure a comfortable and efficient experience. These include:
- Comfortable seating and a welcoming atmosphere in the waiting area.
- Child-friendly play area for those accompanying young children.
- Wi-Fi access for patients to stay connected during their visit.
- Plenty of natural light to create a calming environment.
- Accessible entrances and restrooms for the convenience of all patients.
Policies Related to Patient Care
These policies are designed to streamline the patient experience and ensure the best possible care.
- Strict adherence to appointment scheduling to maintain efficiency.
- Clear communication regarding wait times and estimated visit duration.
- A dedicated team of professionals committed to providing timely and high-quality care.
- A focus on transparent and respectful communication with every patient.
Cancellation Policy
We understand that unforeseen circumstances can arise. Our cancellation policy is designed to be fair to both our patients and our staff. A 24-hour notice is required for cancellations or rescheduling to avoid unnecessary disruptions.
Waiting Room Accommodations
We aim to provide a comfortable waiting environment for our patients. Our waiting room is equipped with comfortable seating, magazines, and a children’s play area. Televisions are available for entertainment and a calming atmosphere is maintained.
Facility Amenities and Policies Summary
| Category | Description | Policy Details | Additional Notes |
|---|---|---|---|
| Amenities | Comfortable seating, Wi-Fi, child-friendly play area | Designed for patient comfort and convenience | Enhance the overall patient experience |
| Policies | Appointment scheduling, communication on wait times, and high-quality care | Prioritize efficiency and patient satisfaction | Emphasize the dedication of the staff |
| Cancellation | 24-hour notice required for cancellations | Ensures fair scheduling practices for all | Helps maintain smooth operations |
| Waiting Room | Comfortable seating, magazines, child’s play area | Provides a welcoming environment | Supports patients and their families |
Emergency Preparedness
Peterson Urgent Care in Kerrville is committed to providing a safe and supportive environment for all patients, especially during emergencies. We understand that unexpected events can arise, and we’re prepared to handle them effectively. Our emergency preparedness plan is comprehensive, ensuring that we can respond swiftly and efficiently to various situations, from minor incidents to major disasters.
Emergency Procedures Overview
Our emergency procedures are designed to ensure the safety and well-being of our patients and staff. These procedures are regularly reviewed and updated to reflect best practices and current threats. We maintain a clear chain of command and designated roles for staff members in case of emergencies. This proactive approach allows us to maintain calm and focus during challenging situations.
Protocols for Critical Situations
Specific protocols are in place to handle various critical situations. These protocols cover everything from medical emergencies like cardiac arrests to security concerns. Our team is trained in advanced first aid and CPR, and we have readily available medical supplies and equipment. Our facility is equipped with emergency communication systems, enabling quick contact with emergency services if needed.
Response to Natural Disasters
Peterson Urgent Care has developed detailed plans for responding to natural disasters, such as severe weather events. We have designated evacuation routes and procedures for sheltering in place, depending on the type of disaster. These plans consider the potential impacts on our community and ensure our patients have access to care during emergencies. We maintain communication channels to receive alerts from local authorities and adjust our response accordingly.
Preparedness for Different Types of Emergencies
Our preparedness extends to various types of emergencies. We have plans for mass casualty events, power outages, and other potential disruptions to our operations. Regular drills and exercises ensure our staff is familiar with the procedures and can respond efficiently in actual emergencies. We also maintain a well-stocked emergency supply kit with essential items.
Emergency Response Procedures
| Emergency Type | Alert/Notification | Immediate Actions | Escalation Procedures |
|---|---|---|---|
| Medical Emergency (e.g., cardiac arrest) | Call 911 immediately, activate internal emergency protocol | Start CPR if trained, administer first aid, maintain patient airway | Contact hospital, notify dispatch, transfer patient to hospital if needed |
| Security Threat | Immediately contact security personnel, inform the on-duty manager | Secure the area, follow established protocols, evacuate if necessary | Contact local authorities, activate emergency plan |
| Power Outage | Notification system, internal communication | Activate backup power systems, ensure essential equipment functions | Communicate with staff, maintain essential services |
| Natural Disaster (e.g., tornado) | Local alerts, community notifications | Follow evacuation procedures, secure building, ensure patient safety | Coordinate with emergency services, ensure patient evacuation |
Comparison to Competitors
Kerrville’s urgent care scene is bustling, with several options for quick medical attention. Peterson Urgent Care aims to stand out by providing comprehensive care in a friendly and efficient manner. We’ll explore how Peterson Urgent Care differentiates itself from its competitors in the area.
Key Differentiators, Peterson urgent care in kerrville texas
Peterson Urgent Care distinguishes itself through a blend of personalized service and advanced medical equipment. We pride ourselves on our commitment to patient comfort and a streamlined process, ensuring timely and effective treatment.
Strengths and Weaknesses
- Strengths: Peterson Urgent Care excels in providing a welcoming atmosphere and readily available, knowledgeable staff. Our focus on preventative care, coupled with modern diagnostic tools, is a key strength.
- Weaknesses: While our commitment to efficiency is a plus, potential areas for improvement include expanding hours to accommodate peak demand periods and potentially offering a wider range of specialty services.
Competitive Analysis
A thorough evaluation of competitors reveals varying strengths and weaknesses. Some prioritize speed, others emphasize a broader range of services. Understanding these distinctions helps Peterson Urgent Care tailor its approach and improve patient care.
Unique Aspects of Peterson Urgent Care
Peterson Urgent Care is committed to creating a positive and supportive environment. Our dedicated staff is trained to address a wide spectrum of urgent care needs, providing immediate relief and effective solutions. We emphasize a patient-centered approach, actively listening to concerns and offering personalized treatment plans. Our commitment to transparency and clear communication builds trust and fosters a sense of collaboration between the patient and the care team.
Comparative Table
| Feature | Peterson Urgent Care | Competitor A | Competitor B |
|---|---|---|---|
| Waiting Time (average) | 20-30 minutes | 15-25 minutes | 30-45 minutes |
| Staffing Levels | High; readily available nurses and doctors | Moderate; wait times may fluctuate | Low; potential for longer wait times |
| Diagnostic Equipment | Advanced X-ray and lab facilities | Basic X-ray and limited lab testing | Limited diagnostic equipment |
| Insurance Coverage | Accepts most major insurance plans | Accepts most major insurance plans | Accepts limited insurance plans |
