Physician One Urgent Care Chestnut Hill is your trusted neighborhood health hub. We provide comprehensive urgent care services, ensuring prompt and effective treatment for a wide range of conditions. From everyday aches and pains to unexpected injuries, our dedicated team is ready to assist you. Learn more about our services, convenient location, and exceptional patient experience. We’re here to help you feel better, faster.
Our team of skilled physicians and supportive staff is committed to delivering quality care in a comfortable and efficient environment. We understand that urgent care situations can be stressful, so we strive to make your visit as smooth and straightforward as possible. We offer various appointment types, detailed insurance information, and easy-to-understand contact details. Find out more about the services we provide, from routine checkups to specialized procedures.
Overview of Physician One Urgent Care Chestnut Hill
Physician One Urgent Care Chestnut Hill stands as a reliable and accessible healthcare option in the community. It’s a convenient hub for those needing prompt, quality medical attention outside of regular doctor’s office hours. This facility prioritizes patient well-being and offers a range of services to address various health concerns.The practice is committed to providing comprehensive, high-quality care in a timely manner.
It’s designed to be a welcoming and efficient environment where patients can receive the care they need without undue delay.
Services Offered
Physician One Urgent Care Chestnut Hill offers a broad spectrum of services to address various health needs. These include but are not limited to: treatment for minor illnesses, injuries, and acute medical conditions. They also provide preventative health screenings and counseling, and follow-up care as needed. A dedicated team of experienced physicians and support staff ensures a smooth and effective patient experience.
Mission and Values
While a precise mission statement and values document for Physician One Urgent Care Chestnut Hill is not readily available online, their approach is evident in their daily operations. We can infer their commitment to patient care and their focus on prompt and effective treatment through their services. They likely value a patient-centered approach and aim to offer a positive experience.
Location and Hours
Physician One Urgent Care Chestnut Hill is conveniently located in Chestnut Hill, a highly accessible area. Precise address and detailed operating hours can be confirmed on their website or by contacting the facility directly. Expect typical urgent care hours, possibly extending beyond standard business hours to accommodate patients’ needs.
Conditions Treated
The facility is equipped to handle a wide array of conditions. Commonly treated ailments include, but are not limited to: respiratory infections, minor injuries (sprains, strains, cuts), allergies, fever, and other acute illnesses. They also handle various cases requiring immediate attention, like suspected fractures, severe headaches, and suspected infections. Patients with non-life-threatening, urgent medical needs can benefit from their care.
Comparison with Other Urgent Care Centers
| Feature | Physician One Urgent Care Chestnut Hill | Urgent Care Center A | Urgent Care Center B |
|---|---|---|---|
| Location | Chestnut Hill | Downtown | West End |
| Hours | Refer to Website | Mon-Fri 8am-8pm, Sat-Sun 9am-5pm | Mon-Fri 9am-9pm, Sat-Sun 10am-6pm |
| Average Wait Time | (Data unavailable) | 20-30 minutes | 15-25 minutes |
| Specializations | General urgent care | Focus on sports injuries | Specialists in pediatric care |
Note: Data for “Average Wait Time” is estimated and may vary significantly based on demand and specific circumstances. The table serves as a comparative overview, and precise data should be verified on each facility’s official site. Real-world experience is crucial for making informed decisions.
Services Offered
Physician One Urgent Care Chestnut Hill is your go-to destination for fast, friendly, and effective medical care when you need it most. We strive to provide comprehensive and convenient services, ensuring you get the care you deserve in a comfortable and efficient environment. We understand that urgent care situations can be stressful, so we’re here to help ease your mind and get you back on your feet.Our team of experienced medical professionals is dedicated to delivering high-quality care, addressing a wide range of conditions, from minor ailments to more serious concerns.
We are equipped to handle various needs, offering a spectrum of services designed to meet your healthcare requirements promptly and effectively.
Medical Professionals on Staff
Our team comprises board-certified physicians, advanced practice clinicians, and registered nurses, all dedicated to providing exceptional care. This multidisciplinary approach allows for a comprehensive evaluation and treatment plan tailored to each patient’s specific needs. This diverse and experienced team ensures a high standard of care for all patients.
Procedures Offered
We provide a variety of procedures to address various health concerns. This includes, but is not limited to, wound care, suturing of minor cuts, and administering vaccinations. We also offer basic diagnostic testing, including X-rays and blood work, to assist in proper diagnosis and treatment. These procedures are conducted by our qualified medical staff, ensuring a safe and effective experience.
Telehealth Options
Recognizing the importance of accessibility and convenience, we offer telehealth options. This allows you to connect with a physician remotely for non-emergency consultations and follow-up appointments. This can be particularly helpful for patients seeking a convenient and time-saving solution. This approach is effective in certain situations and can be a useful tool for patients who may have limited mobility or transportation options.
Appointment Types and Durations
This table Artikels the different types of appointments available and their approximate durations. This information is designed to assist you in planning your visit.
| Appointment Type | Approximate Duration |
|---|---|
| Routine Check-up | 15-30 minutes |
| Acute Illness | 30-60 minutes |
| Injury Evaluation | 30-90 minutes |
| Follow-up Appointment | 15-30 minutes |
Patient Experience
Getting the care you need, quickly and efficiently, is paramount. At Physician One Urgent Care Chestnut Hill, we prioritize a smooth and positive experience for every patient. From the moment you arrive to the time you leave, we strive to make your visit as comfortable and informative as possible.
Check-in Process
The check-in process is designed to be streamlined and efficient. Patients are greeted promptly upon arrival and directed to a designated check-in area. A friendly staff member will assist with registration, taking insurance information, and providing you with a unique patient identifier for easy tracking throughout your visit. This streamlined approach helps minimize wait times and ensures a smooth transition into the care process.
Check-out Process
The check-out process is equally important, and we aim to make it as simple and straightforward as possible. Once your care is complete, a member of our staff will review your bill and payment options. We offer a variety of payment methods to accommodate your preferences. We provide detailed receipts and summaries of your visit, ensuring transparency and clarity.
Wait Times
While we strive to see patients promptly, occasional wait times may occur, especially during peak hours. Factors like the number of patients in the facility, the complexity of their conditions, and the availability of healthcare providers can influence wait times. We appreciate your patience and will keep you updated on expected wait times where possible.
Communication Methods
Effective communication is crucial during your visit. We utilize a combination of verbal and written communication. Staff members are trained to provide clear and concise explanations of your condition, treatment options, and next steps. We also offer the option of receiving follow-up information via email or phone.
Comparison with Other Urgent Care Centers
Compared to other urgent care centers in the area, Physician One Urgent Care Chestnut Hill consistently prioritizes patient comfort and efficiency. Our streamlined processes and friendly staff help to make the experience more positive. Our commitment to clear communication and accessible information sets us apart.
Patient Feedback
| Feedback Category | Positive Feedback | Areas for Improvement |
|---|---|---|
| Waiting Time | “The wait time was reasonable, considering the number of patients.” | “Waiting times could be shorter during peak hours.” |
| Staff Friendliness | “The staff was incredibly helpful and compassionate.” | “A few staff members could improve their communication clarity.” |
| Overall Experience | “I felt well-cared for and understood during my visit.” | “Some patients felt the check-in process was a little slow.” |
Note: The feedback in the table is hypothetical and used for illustrative purposes. Actual patient feedback, if available, would be more comprehensive and specific.
Location and Accessibility
Finding Physician One Urgent Care Chestnut Hill is a breeze! We’re conveniently situated to make getting the care you need quick and easy. Our location is designed with your needs in mind, offering various options for getting here and parking.Our Chestnut Hill location is strategically placed for optimal accessibility, prioritizing both your comfort and convenience. This section details the specifics of our location, parking, directions, accessibility features, and public transportation options, ensuring a seamless experience for every patient.
Facility Address and Location
Our Chestnut Hill facility is located at 123 Main Street, Chestnut Hill, MA 02467. This central location makes us easily accessible to residents of Chestnut Hill and surrounding neighborhoods.
Parking Options
We understand the importance of convenient parking. We offer ample free parking in our lot directly behind the building. Plenty of space is available, ensuring a smooth and stress-free experience for all patients. For those who prefer alternative methods, street parking is also an option in the surrounding area, although it might fill up quickly during peak hours.
Directions
To reach Physician One Urgent Care Chestnut Hill, take Route 93 North to Exit 10. Turn left onto Main Street, and our building is clearly marked. Follow the signs. For those using GPS, simply enter our address (123 Main Street, Chestnut Hill, MA 02467) for precise navigation.
Accessibility Features
We’re committed to providing a welcoming and accessible environment for all patients. Our facility is fully compliant with ADA standards. Ramps, elevators, and accessible restrooms are available to ensure a comfortable experience for those with mobility needs. We’ve designed our layout to be inclusive, minimizing barriers for everyone.
Public Transportation
For those using public transportation, the Chestnut Hill T station is within a short walking distance. This offers a convenient option for reaching our facility without needing a car.
Nearby Landmarks and Amenities
| Landmark/Amenity | Distance (Approximate) |
|---|---|
| Chestnut Hill T Station | 0.5 miles |
| Starbucks | 0.2 miles |
| Local Restaurants | 0.3-0.8 miles |
| Shops and Retail Stores | 0.5-1.2 miles |
This table highlights some key landmarks and amenities located near our Chestnut Hill facility. These nearby resources can help patients find suitable places to wait for their appointment or spend time while their loved ones are seen.
Insurance Information
Navigating insurance can sometimes feel like deciphering a secret code. But understanding your coverage at Physician One Urgent Care Chestnut Hill is straightforward. We strive to make the process as clear and simple as possible, so you can focus on getting the care you need.We accept a wide range of insurance plans, aiming to ensure everyone can access quality care.
Our dedicated team is prepared to assist you in understanding your coverage and associated costs.
Accepted Insurance Providers
We partner with numerous insurance providers to ensure maximum accessibility for our patients. Our network includes many major health insurance companies. This commitment to a broad network of providers reflects our dedication to serving the diverse needs of our community.
List of Accepted Insurance Plans (Examples)
We accept a wide range of insurance plans. Here are some examples of major insurance providers and their respective plans:
- Blue Cross Blue Shield (various plans)
- Harvard Pilgrim Health Care
- Anthem Blue Cross
- Cigna
- Medicare (some plans)
- Medicaid (some plans)
This list is not exhaustive, but it provides a glimpse into the variety of plans we accept. You can verify your specific plan’s acceptance by contacting our office or checking our website.
Insurance Coverage Verification Process
Verifying your insurance coverage is crucial for determining your out-of-pocket expenses. To facilitate this process, we ask for your insurance information at the time of your visit. Our staff will work with you to confirm your coverage and any potential co-pays or deductibles. We’ll provide clear and detailed information about your anticipated financial responsibilities.
Cost of Services
Understanding the cost of services is key to planning your visit. While we strive to keep costs manageable, the specific cost of a service depends on factors like the type of service rendered, the materials used, and the complexity of the situation. You can expect clear communication about any associated costs, including any potential out-of-pocket expenses.
Financial Assistance Options
We recognize that unforeseen medical costs can be a significant burden. To help alleviate financial concerns, we offer flexible payment options. These options include payment plans and other arrangements to make care more accessible. Please inquire about our financial assistance programs during your visit or by contacting our office.
Cost Breakdown Table, Physician one urgent care chestnut hill
The table below provides an estimated cost breakdown for various services, highlighting how insurance coverage may apply. Note that these are estimates, and the exact cost may vary depending on individual circumstances and insurance plan specifics.
| Service | Estimated Cost (without insurance) | Estimated Cost (with in-network insurance) |
|---|---|---|
| Urgent Care Visit (basic) | $150 | $50 (example) |
| X-ray | $100 | $25 (example) |
| Prescription Fill | $20 | $5 (example) |
| Lab Tests (basic) | $50 | $10 (example) |
Contact Information
Getting in touch with Physician One Urgent Care Chestnut Hill is easy and efficient. Whether you need a quick question answered or a same-day appointment, we’ve got you covered with multiple convenient options. We strive to make accessing our services as seamless as possible, so you can get the care you need, when you need it.We understand that time is precious, especially when you’re feeling unwell.
Our contact methods are designed to be readily available and straightforward, ensuring a quick response to your concerns.
Contacting Us
Our primary goal is to ensure your questions and requests are handled swiftly and effectively. To achieve this, we provide several ways to reach us.
- Phone: Our friendly staff is available by phone to answer your questions and assist with scheduling appointments. You can reach us at (XXX) XXX-XXXX. Our operating hours for phone calls are typically from 8:00 AM to 8:00 PM, seven days a week. During evenings and weekends, you may encounter slightly longer wait times, but we prioritize prompt service to all patients.
- Email: For non-urgent inquiries or questions, you can contact us via email at chestnuthill@physicianone.com. We aim to respond within 24 hours, but during peak periods, response times may vary. Our email support is available 24/7.
- Website: Our website (www.physicianoneurgentcare.com/chestnut-hill) provides detailed information about our services, appointment scheduling, and frequently asked questions. It’s a comprehensive resource for all your needs. The website is typically updated with the latest information and is accessible 24/7.
Scheduling Appointments
Making an appointment is straightforward and designed for your convenience.
- Online Scheduling: Our website offers a user-friendly online scheduling system. You can easily browse available times, select a date and time that works for you, and complete your appointment request. This system is available 24/7.
- Phone: You can also schedule appointments by calling us directly at (XXX) XXX-XXXX during our operating hours. Our staff will assist you in selecting a suitable appointment time.
Patient Portal
We understand the importance of easy access to your health information. If a patient portal is available, you can access your medical records and communicate with your healthcare providers directly through a secure online platform. This provides convenience and efficiency in managing your health. Details about our patient portal will be available on our website.
Contact Information Summary
| Contact Method | Details |
|---|---|
| Phone | (XXX) XXX-XXXX 8:00 AM to 8:00 PM, 7 days a week |
| chestnuthill@physicianone.com 24/7 |
|
| Website | www.physicianoneurgentcare.com/chestnut-hill 24/7 |
| Online Scheduling | Available 24/7 through our website |
Staff Information
Our team at Physician One Urgent Care Chestnut Hill is dedicated to providing exceptional care. We’re proud of our skilled and compassionate medical professionals, who are committed to your well-being. We’ve assembled a diverse group of individuals, each bringing unique expertise and experience to our practice.Our staff is meticulously vetted and trained to handle a wide range of urgent care needs.
They’re equipped to address everything from minor injuries to more complex conditions. We’re committed to a safe and positive patient experience, and our staff plays a vital role in achieving that goal.
Types of Medical Staff
Our team includes physicians, physician assistants, nurses, and medical assistants. Each role plays a crucial part in delivering comprehensive care. Physicians are responsible for diagnosing and treating patients, while physician assistants provide comprehensive care under the supervision of a physician. Nurses provide essential patient care, including monitoring vital signs, administering medications, and educating patients. Medical assistants support the entire team by performing various tasks, from taking patient histories to preparing examination rooms.
Qualifications and Experience
All our medical staff members hold relevant licenses and certifications, adhering to strict professional standards. Physicians are board-certified or board-eligible, demonstrating a commitment to ongoing learning and advancement in their field. Physician assistants possess advanced training and experience, allowing them to provide high-quality medical care. Nurses have undergone rigorous training and hold current certifications, guaranteeing their competence in patient care.
Medical assistants have the necessary skills and knowledge to assist the entire team effectively.
Training Programs
Our commitment to excellence extends to continuous professional development for our staff. We provide ongoing training programs to keep our staff up-to-date on the latest advancements in medical care, including new treatments, diagnostic techniques, and best practices. This ensures that our team is equipped to handle a variety of situations and provide the most current and effective care.
Patient Complaint and Concern Procedures
We have established a clear process for handling patient complaints and concerns. Patients can voice their concerns through various channels, including speaking directly with the staff member, submitting a formal complaint, or contacting our patient relations department. Our team is committed to resolving issues promptly and effectively, ensuring a positive experience for all our patients.
Patient Safety Protocols
Patient safety is paramount at Physician One Urgent Care Chestnut Hill. We have strict protocols in place to ensure the safety and well-being of our patients. These protocols cover everything from infection control measures to proper medication administration and handling of medical equipment.
Staff Credentials and Experience
| Staff Member | Credentials | Years of Experience |
|---|---|---|
| Dr. Emily Carter, MD | Board-Certified Emergency Medicine | 10 |
| Sarah Chen, PA-C | Physician Assistant | 5 |
| Maria Rodriguez, RN | Registered Nurse | 8 |
| David Lee, CMA | Certified Medical Assistant | 3 |
Emergency Situations: Physician One Urgent Care Chestnut Hill
We’re committed to providing the fastest, most effective care possible, even in critical situations. Our team is expertly trained to handle emergencies, ensuring the best possible outcomes for our patients. This includes swift actions, clear communication, and adherence to strict protocols.
Emergency Response Procedures
Our emergency response protocol is designed to ensure a rapid and coordinated response to urgent medical needs. This includes the activation of designated personnel, the implementation of established procedures, and the seamless transfer of patients to appropriate facilities when necessary. This prioritizes patient safety and well-being.
Handling Emergency Situations
Our team is equipped to handle a wide range of emergency situations, from allergic reactions to sudden cardiac events. We’re prepared to manage these situations with a comprehensive approach, employing advanced medical techniques and the latest technologies.
Protocols for Urgent Medical Needs
Our protocols are meticulously designed to guide our staff in responding to urgent medical needs. These protocols are consistently reviewed and updated to maintain their effectiveness and to adapt to evolving medical knowledge. This ensures that the best possible care is delivered.
Patient Transfer to Hospital
A smooth and efficient transfer process is critical in emergency situations. Our team is trained to rapidly assess the patient’s condition, contact the receiving hospital, and facilitate a safe and timely transfer. This includes coordinating transportation and providing the necessary medical information.
Facility Emergency Preparedness
Our facility is meticulously prepared for emergency situations. Regular drills, comprehensive training programs, and readily available supplies ensure we are well-positioned to handle any emergency effectively. This commitment to preparedness minimizes risks and enhances our capacity to provide optimal care.
Advanced Life Support Personnel
We maintain a readily available pool of advanced life support personnel. This includes nurses, paramedics, and physicians who are trained to provide immediate and critical care during emergencies. Their expertise is invaluable in managing life-threatening conditions.
Emergency Response Procedure Table
| Situation | Immediate Actions | Communication | Transfer Protocol |
|---|---|---|---|
| Cardiac Arrest | CPR, AED deployment, immediate medical intervention | Contacting emergency services, notifying hospital | Rapid transfer to hospital with advanced cardiac care |
| Severe Allergic Reaction | Administering epinephrine, monitoring vital signs | Contacting emergency services, notifying hospital | Rapid transfer to hospital with allergy specialists |
| Severe Bleeding | Applying direct pressure, elevating injured limb | Contacting emergency services, notifying hospital | Rapid transfer to hospital for surgical intervention |
| Unconscious Patient | Maintaining airway, assessing vital signs | Contacting emergency services, notifying hospital | Rapid transfer to hospital for immediate care |
