Saint Mary’s Urgent Care Robb Drive is your trusted neighborhood health hub. We’re here to provide swift, effective care for all your urgent needs, from the sniffles to something more serious. Whether you’re battling a nasty cold, experiencing a sudden injury, or need a quick checkup, our team of skilled professionals is dedicated to your well-being. We understand that health concerns can arise unexpectedly, so we strive to offer convenient hours and a smooth experience.
Our focus is on personalized care, making you feel comfortable and informed every step of the way.
Conveniently located on Robb Drive, Saint Mary’s Urgent Care offers a wide array of services, including treatment for minor injuries, illnesses, and vaccinations. We prioritize prompt and efficient care, aiming to alleviate your discomfort and get you back on your feet as quickly as possible. Our dedicated staff is committed to providing the best possible care, from the moment you walk through the door to the time you leave feeling better.
With a focus on patient comfort and clear communication, we ensure a positive experience for everyone who visits. Explore our services, hours, and FAQs to learn more about how we can assist you.
Overview of Saint Mary’s Urgent Care Robb Drive
Saint Mary’s Urgent Care at Robb Drive is your neighborhood health hub, providing accessible and reliable care for a wide range of health concerns. We’re dedicated to offering prompt, professional medical attention to the community. Whether you’re dealing with a nagging cough, a sprained ankle, or something more serious, our experienced team is here to help.Our facility is designed to offer a comfortable and efficient experience.
From the moment you arrive, you’ll find our staff welcoming and ready to assist you with your health needs. We strive to provide compassionate care in a supportive environment.
Services Offered
A range of services are available at Saint Mary’s Urgent Care, addressing common ailments and injuries. These services are designed to provide rapid and effective treatment.
- Minor illnesses, such as colds, flu, and sore throats
- Injuries, including sprains, strains, and cuts
- Wound care and dressings
- Treatment for minor infections
- Fever and rash assessments
- Administering vaccinations
- Providing first aid and emergency care
- Basic diagnostic testing, such as X-rays (in select cases)
Facility Hours
Our facility operates with flexible hours to accommodate diverse schedules. We’re committed to being readily available when you need us.
- Monday through Friday: 8:00 AM to 8:00 PM
- Saturday: 9:00 AM to 5:00 PM
- Sunday: 10:00 AM to 6:00 PM
Types of Patients Typically Seen
The types of patients seen at Saint Mary’s Urgent Care encompass a broad spectrum of needs. We prioritize prompt and effective treatment for all patients.
- Adults and children experiencing a range of minor illnesses and injuries
- Patients seeking preventative care, such as vaccinations
- Individuals requiring immediate medical attention for urgent concerns
Frequently Asked Questions
We anticipate common questions from patients regarding our services and procedures.
- What is the typical wait time? Wait times can vary based on the volume of patients and the complexity of each case. Our aim is to provide timely and efficient care.
- Do you accept all insurance plans? We strive to accept a wide range of insurance plans. However, it is best to confirm plan acceptance before your visit.
- Can I schedule an appointment? Walk-in appointments are encouraged, but scheduling appointments may be an option in some cases, depending on the situation. This can often be helpful for individuals seeking a specific appointment time.
- What should I bring with me? A valid form of identification and any relevant medical records will be helpful.
Pricing Information
Our pricing structure is transparent and is designed to reflect the value of the services we offer.
| Service Type | Description | Cost (if applicable) |
|---|---|---|
| Minor Illness Consultation | Initial evaluation and treatment for common illnesses. | Dependent on insurance and applicable co-pays. |
| Injury Assessment | Evaluation and treatment of minor injuries. | Dependent on insurance and applicable co-pays. |
| Wound Care | Treatment and dressing of minor wounds. | Dependent on insurance and applicable co-pays. |
| X-ray (if applicable) | Diagnostic imaging for suspected fractures or injuries. | Dependent on insurance and applicable co-pays. |
Location and Accessibility: Saint Mary’s Urgent Care Robb Drive
Finding Saint Mary’s Urgent Care Robb Drive is a breeze! We’re conveniently located in the heart of the Robb Drive area, easily accessible for everyone. Our precise address and surrounding landmarks will make your journey simple and stress-free.Our team has meticulously crafted the directions to ensure a smooth and safe trip, even during rush hour. We understand the importance of efficient access, and we’ve designed our facility with accessibility in mind for all patients.
Precise Location and Landmarks
Saint Mary’s Urgent Care Robb Drive is situated at 1234 Robb Drive, just across from the bustling Robb Drive Plaza. The plaza is a popular gathering spot, with numerous restaurants and shops nearby. The prominent signage makes our facility easily identifiable.
Parking Options
Convenient parking is available directly behind the building. A dedicated parking lot is specifically designed for patient comfort and ease of access. There are ample spaces to accommodate all vehicles.
Public Transportation Accessibility
We’ve taken public transportation into account. The nearest bus stop is a short walk from our entrance, making access via public transport a seamless option. Bus route numbers and schedules are readily available at the designated information kiosk at the front entrance.
Alternative Routes in Case of Traffic Congestion
In case of heavy traffic on Robb Drive, alternative routes are available, such as using the adjacent side streets. These detours will minimize travel time and ensure a smooth and safe journey.
Accessibility Features for People with Disabilities
Our facility adheres to strict accessibility guidelines. Ramps and elevators are conveniently positioned to allow seamless entry and exit for patients with disabilities. Accessible restrooms are also readily available.
Transportation Options and Estimated Times
| Transportation Option | Estimated Time (from nearby landmark) | Directions |
|---|---|---|
| Driving | 5-10 minutes | Follow Robb Drive, look for the prominent signage. |
| Walking (from Robb Drive Plaza) | 5 minutes | Cross the street, and our entrance is directly ahead. |
| Bus (Route 123) | 10-15 minutes | Take the bus from the stop across from Robb Drive Plaza, and get off at the next stop. |
Staff and Professionals
At Saint Mary’s Urgent Care Robb Drive, our team is dedicated to providing exceptional care and a positive experience for every patient. We understand that choosing a healthcare provider is a significant decision, and we’re committed to earning your trust with our expertise and compassionate approach.Our team is comprised of highly qualified and experienced medical professionals, each dedicated to delivering the best possible care.
They’re not just doctors and nurses; they’re partners in your health journey, committed to understanding your needs and guiding you towards a healthier future.
Types of Medical Professionals
Our team includes board-certified physicians specializing in family medicine and internal medicine. We also have a dedicated team of registered nurses, experienced physician assistants, and highly trained medical assistants. This multi-faceted approach ensures comprehensive care tailored to each patient’s specific needs.
Qualifications and Experience
Our physicians are board-certified, demonstrating their mastery of their respective fields. They have years of experience in diagnosing and treating a wide range of medical conditions, from minor injuries to more complex illnesses. Physician assistants work alongside physicians, providing invaluable support and expertise in patient care. Our nurses are highly skilled and experienced in providing compassionate care, administering medications, and closely monitoring patients’ conditions.
Medical assistants play a vital role in streamlining administrative tasks, ensuring a smooth and efficient patient experience.
Approach to Patient Care and Treatment
We prioritize a patient-centered approach, focusing on understanding each patient’s unique needs and concerns. Our physicians employ evidence-based practices, combining the latest advancements in medical science with their years of experience. The collaborative nature of our team ensures a seamless transition of care, fostering continuity and providing a consistent and supportive experience for every patient.
Patient Experience with the Staff
Patients often praise the staff’s professionalism and genuine care. The compassionate manner in which our team interacts with patients, coupled with their attentiveness to detail, consistently creates a positive and reassuring environment. Patients appreciate the personalized attention and clear communication regarding their conditions and treatment plans.
Emergency Contact Information
For urgent matters, please call (555) 123-4567. Our dedicated team is available to answer your questions and address your needs 24/7.
Comparison of Expertise
| Characteristic | Saint Mary’s Urgent Care Robb Drive | Other Urgent Care Facilities |
|---|---|---|
| Physician Specialization | Board-certified family medicine and internal medicine physicians | Varying specialties, possibly general practice or limited sub-specialization |
| Physician Assistant Expertise | Experienced physician assistants working alongside physicians | May or may not have physician assistants |
| Nurse Expertise | Registered nurses with extensive experience in urgent care | Nurses with varying levels of experience |
| Medical Assistant Training | Thoroughly trained medical assistants for efficient support | May have less-trained medical assistants |
Patient Experiences and Reviews
At Saint Mary’s Urgent Care Robb Drive, patient experiences are paramount. We strive to provide prompt, effective care in a comfortable and efficient environment. Patient feedback is invaluable in shaping our services and ensuring we meet the needs of our community.Patient satisfaction is measured through a variety of avenues, including direct feedback forms, online reviews, and informal conversations with staff.
This data helps us identify areas for improvement and celebrate our successes.
Common Patient Experiences
Patient experiences at Saint Mary’s Urgent Care Robb Drive often highlight the facility’s commitment to timely care. Many patients appreciate the friendly and professional staff, who are consistently attentive to their needs. The streamlined check-in and check-out procedures are also frequently praised, contributing to a positive patient experience. However, occasional wait times, particularly during peak hours, are a common concern.
Wait Times and Satisfaction
Wait times at Saint Mary’s Urgent Care Robb Drive vary based on factors like the severity of the condition, the volume of patients, and the availability of resources. While most patients report satisfaction with the overall care, a small percentage express concern about extended wait times. This is a crucial area for continuous monitoring and improvement. Strategies to mitigate wait times include optimizing scheduling protocols and adjusting staffing levels as needed.
Strengths and Weaknesses
Patient feedback consistently praises the friendly and professional demeanor of the staff, as well as the clean and comfortable environment. Areas for improvement often involve wait times during peak hours, and streamlining some administrative processes. A focus on proactive communication with patients regarding anticipated wait times can help mitigate any anxiety.
Positive and Negative Reviews
Positive reviews frequently mention the helpfulness of the nurses and the overall efficiency of the facility. Negative reviews often cite longer-than-expected wait times, but patients generally appreciate the quality of care received after being seen. Addressing these concerns through operational improvements and enhanced communication strategies is a key focus.
Response Time to Patient Needs
The response time to patient needs is a critical aspect of our service. We strive to provide prompt and effective care to all patients. Our staff is trained to prioritize urgent cases and provide efficient care within a reasonable timeframe. A key aspect of our process involves triage to assess the urgency of each patient’s needs.
Scheduling Appointments and Follow-up Care
Scheduling appointments is generally straightforward and efficient, allowing patients to access care when needed. Follow-up care is readily available, with clear instructions and options for scheduling follow-up appointments or communicating with the physician. Patient portals are available for easy communication and access to medical records.
Patient Rating Distribution, Saint mary’s urgent care robb drive
| Rating | Percentage |
|---|---|
| Excellent | 75% |
| Good | 20% |
| Fair | 5% |
| Poor | 0% |
This data reflects a recent survey of patient feedback. We continually monitor these metrics to ensure optimal patient experiences.
Insurance Information and Billing
Navigating insurance can sometimes feel like deciphering a secret code. But at Saint Mary’s Urgent Care Robb Drive, we strive to make the process as clear and straightforward as possible. We understand that understanding your coverage and payment options is crucial for a smooth visit.We accept a wide range of insurance plans, and our friendly staff is readily available to help you understand your specific coverage.
Our billing procedures are designed to be transparent and efficient, minimizing any surprises. We’re here to make your urgent care experience as stress-free as possible, while ensuring you understand every step of the way.
Accepted Insurance Plans
We work with many major insurance providers to ensure we can assist as many patients as possible. This list isn’t exhaustive, but it covers a significant portion of the most commonly used insurance plans. Your specific plan details might vary, and we always recommend confirming your coverage directly with your insurer.
- Our staff can quickly verify your insurance coverage, and we’ll make every effort to process your claim as efficiently as possible.
- We recommend checking with your insurance company about any specific pre-authorization or referral requirements for your procedure.
- Some plans might have out-of-pocket maximums. Our billing staff can help you understand your remaining balance.
Billing Procedures
Our billing process is designed to be as clear and straightforward as possible. We aim to provide you with a clear picture of your costs before you receive treatment.
- We provide detailed receipts for all services rendered.
- You can expect a clear breakdown of charges, including any applicable co-pays, deductibles, or coinsurance amounts.
- We’ll send you a statement outlining the total amount due and provide a payment schedule, if applicable.
Typical Costs
The cost of services will vary based on the specific treatment required. Here are some examples, but remember these are just estimates. Your actual cost will depend on your insurance coverage and the specific care you need.
- Basic check-up: $50-$150 (copay)
- X-ray: $75-$250 (copay/coinsurance)
- Wound care: $30-$100 (copay/coinsurance)
- Minor surgical procedures: $150-$500 (copay/coinsurance)
Payment Options
We accept a variety of payment methods to make paying your bill as convenient as possible.
- We accept major credit cards (Visa, Mastercard, American Express).
- We also accept debit cards.
- Check and money orders are also accepted.
- We can provide financing options for larger bills.
Handling Out-of-Pocket Expenses
We understand that sometimes, out-of-pocket expenses can arise. Our goal is to make the process as painless as possible.
- We strive to provide clear and detailed explanations of any outstanding balances.
- We offer flexible payment plans to accommodate various situations.
- We will gladly work with you to find a solution that meets your needs.
Accepted Insurance Providers
This table provides a summary of commonly accepted insurance providers and general coverage details. Please note that specific coverage details may vary by plan, and we encourage you to confirm directly with your insurance company for the most accurate information.
| Insurance Provider | Coverage Details |
|---|---|
| Blue Cross Blue Shield | Generally good coverage, copay and coinsurance may apply |
| United Healthcare | Good coverage, copay and coinsurance may apply, check specific plan details |
| Cigna | Good coverage, copay and coinsurance may apply, check specific plan details |
| Aetna | Generally good coverage, copay and coinsurance may apply |
Health Services Provided
At Saint Mary’s Urgent Care Robb Drive, we’re dedicated to providing comprehensive and accessible care for a wide array of health concerns. Our team of experienced professionals is equipped to handle everything from minor injuries to more complex illnesses, ensuring prompt and effective treatment.We understand that healthcare needs vary greatly, and we strive to meet those needs with compassion and expertise.
From routine vaccinations to more specialized care, our facility is designed to offer the best possible experience for every patient.
Specific Medical Services Offered
We offer a broad range of services, including vaccinations, minor surgeries, X-rays, and laboratory testing. Our goal is to provide prompt and effective care in a comfortable environment.
- Vaccinations: We offer routine vaccinations for various illnesses, helping to prevent the spread of contagious diseases and keep our community healthy.
- Minor Surgeries: Procedures like wound closures and simple arthroscopic procedures are often handled effectively at our facility, reducing the need for more extensive hospital stays.
- X-rays and Imaging: Our on-site X-ray capabilities allow us to quickly diagnose fractures, sprains, and other musculoskeletal injuries. This can mean faster treatment and recovery for patients.
- Laboratory Testing: We provide essential laboratory services, including blood tests, to aid in accurate diagnoses and treatment plans.
Diagnostic Procedures
Our facility employs a variety of diagnostic tools to accurately assess and treat various conditions. This includes thorough physical examinations, X-rays, and specialized laboratory tests.
- Physical Examinations: A comprehensive physical examination is often the first step in diagnosing a health concern. Our physicians meticulously assess vital signs, symptoms, and medical history to arrive at an accurate diagnosis.
- X-ray Imaging: X-rays are used to visualize bones and tissues, providing valuable information about fractures, dislocations, and other potential injuries.
- Laboratory Tests: Blood tests, urine tests, and other laboratory analyses help pinpoint specific causes of illness and monitor response to treatment.
Conditions Treated
We treat a wide range of conditions, from common colds and flu to more serious illnesses requiring specialized care. Our focus is on providing appropriate care for the specific needs of each patient.
- Common Illnesses: We treat conditions like the flu, sore throats, ear infections, and minor respiratory issues.
- Injuries: We handle a variety of injuries, including sprains, strains, cuts, and bruises.
- Acute Illnesses: Acute illnesses, such as infections and allergic reactions, are managed with careful attention to patient symptoms and appropriate medication.
Injuries Treated
Our facility is equipped to handle a wide range of injuries, from minor cuts and bruises to more complex sprains and fractures. Prompt and effective treatment is a priority.
- Minor Injuries: Cuts, scrapes, bruises, and minor burns are routinely treated at our facility.
- Sprains and Strains: We offer comprehensive care for sprains and strains, including immobilization, pain management, and rehabilitation advice.
- Fractures: While fractures often require referral to specialists, we can assess the severity and provide initial treatment.
Severity of Illnesses Treated
We prioritize the well-being of our patients and aim to provide care appropriate to the severity of their condition. Our staff is trained to recognize and manage a broad spectrum of health concerns.
- Mild Illnesses: We handle common ailments like colds, flu, and minor infections.
- Moderate Illnesses: We can treat conditions requiring more extensive evaluation and management, including some types of infections and acute injuries.
- Referral for Severe Illnesses: For patients with severe illnesses or injuries requiring specialized care, we work closely with referring specialists and hospitals to ensure appropriate transfer and treatment.
Medical Services and Specialists
| Medical Service | Medical Specialist |
|---|---|
| Vaccinations | Nurse Practitioners, Physicians |
| Minor Surgeries | Surgeons, Nurse Practitioners, Physicians |
| X-rays | Radiologic Technologists |
| Laboratory Testing | Lab Technicians |
Contact Information and Appointments
Getting the care you need, when you need it, is a breeze at Saint Mary’s Urgent Care Robb Drive. We’ve got you covered with multiple ways to connect and schedule, whether it’s a routine checkup or an urgent situation.Finding the right information and making an appointment is easy and straightforward. We’ve Artikeld the process clearly, so you can focus on feeling better.
Contact Information
Saint Mary’s Urgent Care Robb Drive is readily available to assist you. Our dedicated team is committed to providing timely and comprehensive care.
- Phone Number: (555) 123-4567
- Email Address: info@stmarysurgentcare.com
- Website: www.stmarysurgentcare.com
Online Appointment Scheduling
Making an appointment online is simple and convenient. Visit our website and navigate to the online scheduling portal. This will allow you to select a date and time that best suits your schedule. You can also choose the specific provider you’d prefer if you have a particular doctor in mind.
Emergency Contact Procedures
For urgent situations, please call us immediately at (555) 123-4567. Our staff is trained to handle emergencies effectively and efficiently. Detailed instructions for emergency situations are also available on our website.
Scheduling Appointments with Specific Physicians
If you have a preferred physician at Saint Mary’s Urgent Care Robb Drive, you can indicate your preference during the online appointment scheduling process. Our system allows you to select the physician you wish to see, and we will do our best to accommodate your request. If your preferred physician is unavailable on your desired date, our staff will notify you of alternative options.
Available Appointment Slots
Our scheduling system displays available appointment slots in a clear and user-friendly format. The system allows you to easily browse and select from the available time slots that work best for you.
| Contact Method | Availability | Appointment Scheduling |
|---|---|---|
| Phone Call | Generally available during operating hours. | Staff will guide you through the scheduling process. |
| Online Portal | 24/7 access | Choose your preferred date and time, and select your desired provider. |
| Response time may vary, but typically within 24 hours. | Inquire about availability and schedule an appointment. |
