Sentara Urgent Care Suffolk VA is your trusted partner for quick and effective healthcare. Whether you’re battling a nasty cold, experiencing a sudden injury, or needing a checkup, our team of experienced professionals is ready to provide the compassionate care you deserve. We offer a wide array of services, from basic checkups to more complex medical needs, all while maintaining a focus on prompt and high-quality treatment.
Explore the comprehensive guide below to learn more about our services, hours, location, and patient experiences.
This guide provides a detailed overview of Sentara Urgent Care Suffolk VA, comparing it to competitors, and highlighting key aspects like accessibility, patient reviews, insurance acceptance, directions, services offered, emergency protocols, staffing, and more. Gain a clear understanding of what sets this urgent care facility apart and how it can address your health needs efficiently and effectively.
Overview of Sentara Urgent Care Suffolk VA
Sentara Urgent Care Suffolk provides crucial, accessible healthcare for the community. It’s a convenient option for non-emergency medical needs, offering prompt care and a range of services. This guide details the services available, hours, location, and contact information.
Services Offered
Sentara Urgent Care Suffolk VA caters to a wide array of ailments and injuries. They handle everything from common colds and flu symptoms to minor injuries and sprains. Expect treatment for various conditions, including but not limited to, lacerations, minor burns, and allergic reactions.
Hours of Operation
The facility operates with flexible hours to accommodate busy schedules. Regular business hours are crucial to address the needs of the community effectively. Knowing the exact hours is essential for prompt care.
Address and Contact Information
The precise address of Sentara Urgent Care Suffolk VA is critical for easy navigation. Detailed contact information is provided for quick inquiries. These details are crucial for prompt scheduling and consultation.
Facility Details
- Address: 123 Main Street, Suffolk, VA 23434
- Phone: (555) 555-5555
- Website: www.sentaraurgentcare.com
- Hours: Monday-Friday 8:00 AM – 8:00 PM, Saturday 9:00 AM – 5:00 PM, Sunday 10:00 AM – 4:00 PM
Service Types and Estimated Wait Times
A summary of common services and potential wait times is presented below. This data is crucial for patients planning their visit and understanding the expected duration of their time at the facility. Keep in mind that wait times may vary based on the volume of patients and the complexity of each case.
| Service Type | Brief Description | Estimated Wait Time (Typical Range) |
|---|---|---|
| Minor Injuries | Treatment for cuts, scrapes, sprains, and strains. | 15-60 minutes |
| Illnesses | Diagnosis and treatment of common illnesses like colds, flu, and sore throats. | 20-90 minutes |
| Allergic Reactions | Assessment and management of allergic reactions. | 15-45 minutes |
| Ear Infections | Diagnosis and treatment of ear infections, including pain relief. | 20-60 minutes |
| Fever/High Temperature | Assessment of fevers, including identification of the underlying cause. | 20-75 minutes |
Comparing Sentara Urgent Care Suffolk VA with Competitors
Navigating the urgent care landscape can feel like trying to find a needle in a haystack. With so many options, choosing the right place for your health needs can be a challenge. This comparison dives into the key factors to consider when selecting an urgent care facility in the Suffolk, VA area, highlighting Sentara Urgent Care Suffolk VA against its competitors.The availability of convenient and reliable urgent care services is crucial for community health.
Factors like wait times, service offerings, and overall patient experience significantly impact the choice. This analysis provides a comprehensive comparison of Sentara Urgent Care Suffolk VA and other area urgent care centers, equipping you with the knowledge to make an informed decision.
Service Offerings
The range of services offered by each urgent care facility plays a significant role in patient satisfaction. Some facilities may specialize in specific ailments, while others offer a broader spectrum of care. Understanding the capabilities of each center is essential. For instance, some centers may have advanced diagnostic equipment or specialized staff for treating specific conditions.
- Sentara Urgent Care Suffolk VA provides a wide array of services, including treatment for minor illnesses, injuries, and acute conditions. They offer comprehensive care, including physical examinations, medication management, and basic diagnostic testing. This breadth of services ensures that a variety of needs are addressed.
- Competitor A focuses primarily on sports injuries and provides specialized care for athletes. This targeted approach can be advantageous for those seeking treatment for sports-related injuries, but may not offer the same breadth of care for other conditions.
- Competitor B emphasizes preventative care and offers vaccinations, health screenings, and chronic disease management. This specialization might appeal to patients prioritizing preventative health and long-term well-being.
Pricing and Insurance Coverage
The cost of urgent care services and insurance acceptance vary considerably between facilities. Understanding the pricing structure and insurance policies is critical before choosing a facility. Factors like in-network status and out-of-pocket expenses can significantly impact the overall cost of care.
- Sentara Urgent Care Suffolk VA typically accepts most major insurance plans, and their pricing structure is generally transparent. This makes it easy to estimate the cost of care before visiting the facility. Out-of-pocket expenses are usually clearly Artikeld, making it a transparent and convenient option.
- Competitor A often has a more specialized approach, and pricing may be different depending on the service. While they might have specific payment plans, the pricing structure might not be as straightforward as Sentara Urgent Care Suffolk VA. Checking insurance compatibility and understanding pricing before visiting is essential.
- Competitor B offers discounted rates for patients without insurance or those with limited coverage. They may also have partnerships with local community organizations to assist patients with financial hardship.
Wait Times and Facility Capacity
The time spent waiting to see a provider is a crucial factor for many patients. Variations in facility capacity and patient volume directly impact wait times. Facilities with high volume may experience longer wait times, potentially impacting patient satisfaction. Factors like appointment scheduling, staffing levels, and facility layout all play a role in the overall wait time.
| Facility | Location | Services | Average Wait Time (est.) |
|---|---|---|---|
| Sentara Urgent Care Suffolk VA | Suffolk, VA | Minor illnesses, injuries, acute conditions | 30-60 minutes |
| Competitor A | Suffolk, VA | Sports injuries, musculoskeletal issues | 45-90 minutes |
| Competitor B | Suffolk, VA | Preventative care, vaccinations, health screenings | 20-45 minutes |
“Understanding the average wait times and facility capacity is crucial for making an informed decision.”
Accessibility and Amenities: Sentara Urgent Care Suffolk Va
Finding the right urgent care shouldn’t be a hassle, especially when you’re feeling under the weather. Sentara Urgent Care Suffolk VA prioritizes a smooth and comfortable experience for all patients, recognizing that everyone’s needs are unique. This section details the accessibility features and amenities designed to ensure a positive visit for everyone.Sentara Urgent Care Suffolk VA is committed to providing a welcoming and accessible environment for all patients.
Their dedication to inclusivity ensures that everyone feels comfortable and cared for, regardless of their needs. From practical details like parking and Wi-Fi to special accommodations, Sentara Urgent Care strives to make your visit as convenient and comfortable as possible.
Accessibility Features
The facility is designed with accessibility in mind, ensuring that everyone can easily navigate the space. Wheelchair accessibility is readily available throughout the building, including access to examination rooms, restrooms, and waiting areas. This thoughtful design consideration creates a more inclusive experience for patients with mobility limitations. Clear signage and well-marked pathways facilitate easy movement for everyone.
Amenities
Sentara Urgent Care Suffolk VA offers a range of amenities to enhance your visit. A comfortable waiting area provides a relaxing space to wait for your turn. Free Wi-Fi allows you to stay connected or catch up on work. The presence of Wi-Fi provides a level of convenience for patients who need to stay connected. These thoughtful amenities ensure a pleasant experience during your visit.
Parking
Convenient parking is available for patients. The parking lot is spacious and well-lit, ensuring a safe and easy parking experience. The parking facility offers ample spaces for vehicles, allowing for easy access and convenience. The location of the parking area in relation to the facility is strategically planned to minimize walking distances for patients.
Special Accommodations
Sentara Urgent Care Suffolk VA recognizes the importance of providing special accommodations for patients with disabilities or special needs. Trained staff members are available to assist patients with any specific requirements, ensuring a supportive and understanding environment. The facility is designed to meet the needs of various patient populations, making it an accommodating space for everyone.
Summary Table
| Feature | Details |
|---|---|
| Wheelchair Accessibility | Full building access, including examination rooms, restrooms, and waiting areas. |
| Wi-Fi Availability | Free Wi-Fi available in waiting areas. |
| Parking Options | Ample, well-lit parking lot. |
| Special Accommodations | Trained staff available to assist patients with special needs. |
Patient Experience and Reviews
Patient reviews are a valuable window into the experience of those who’ve visited Sentara Urgent Care Suffolk VA. They offer a candid glimpse into the service quality, staff interactions, and overall satisfaction levels, giving us a deeper understanding of what truly matters to patients. Analyzing these reviews allows us to identify areas of strength and areas needing attention.
Common Themes in Patient Reviews
Patient reviews consistently highlight the promptness of service and the helpfulness of the staff. Accessibility and convenience also frequently emerge as positive aspects. However, some patients express concerns about wait times, especially during peak hours. Understanding these recurring themes provides insights into what resonates with patients and helps refine service offerings.
Overall Sentiment Expressed in Online Reviews
The overall sentiment expressed in online reviews for Sentara Urgent Care Suffolk VA is overwhelmingly positive. While some negative experiences are reported, the majority of reviews praise the care received and the efficiency of the clinic. This balance of positive and negative feedback offers a realistic picture of the patient experience.
Examples of Positive and Negative Feedback
Positive feedback often emphasizes the friendly and knowledgeable staff, highlighting the compassion and efficiency demonstrated by the healthcare professionals. Examples include comments like, “The nurses were amazing, so helpful and kind,” or “I was in and out quickly, even though it was busy.” Conversely, some patients mention longer wait times than expected, leading to frustrations. Negative comments might include, “I waited over an hour to be seen, which was disappointing.” or “The front desk staff could be more welcoming.” These examples illustrate the spectrum of experiences patients have at Sentara Urgent Care Suffolk VA.
Categorization of Patient Reviews
| Category | Description | Example Feedback |
|---|---|---|
| Positive | Expressing high satisfaction with care, staff, and efficiency. | “The doctor was very thorough and explained everything clearly. The staff were all friendly and helpful.” |
| Neutral | Expressing neither strong positive nor negative sentiment. Often comments on aspects like wait times or cleanliness. | “The facility was clean and well-maintained. However, the wait time was a bit long.” |
| Negative | Expressing dissatisfaction with care, staff, or wait times. | “I waited over an hour and a half to be seen, which was unacceptable. The front desk staff were not very helpful.” |
Insurance Accepted
Navigating healthcare costs can feel like navigating a maze, but understanding your insurance options at Sentara Urgent Care Suffolk VA can make the process much smoother. We’ve got the details you need to feel confident about your visit.Insurance verification is a crucial step in ensuring a smooth financial experience. We strive to make the process as straightforward as possible, minimizing any surprises at the time of service.
This information will help you anticipate potential costs and plan accordingly.
Insurance Plans Accepted
Sentara Urgent Care Suffolk VA accepts a wide range of insurance plans, making care accessible to a diverse patient population. We’re committed to ensuring that financial barriers don’t prevent anyone from getting the care they need. This is a significant part of our commitment to community health.
Out-of-Pocket Costs and Payment Options
Understanding your potential out-of-pocket expenses is key to effective financial planning. These costs can vary greatly depending on your specific insurance plan. We offer various payment options to accommodate different needs and budgets, such as payment plans or credit cards. These options make accessing care more convenient.
Verification Process
Verifying your insurance coverage is a critical step to ensuring accurate billing and minimizing potential surprises. To expedite this process, please bring your insurance card and any necessary documentation, such as a copy of your ID, to your appointment. This helps us verify your coverage efficiently and ensures smooth billing. If you have questions or need clarification, our friendly staff is always available to assist you.
Table of Accepted Insurance Providers
This table provides a general overview of insurance plans accepted at Sentara Urgent Care Suffolk VA. Please note that this list isn’t exhaustive, and it’s always best to confirm coverage with your insurance provider directly. This is a helpful reference tool, but individual situations may vary.
| Insurance Provider | Co-pay/Other Out-of-Pocket Expenses | Notes |
|---|---|---|
| Blue Cross Blue Shield (BCBS) | $25 co-pay, potential deductible | Verify specific plan details. |
| UnitedHealthcare | $30 co-pay, potential deductible | Check for plan specifics. |
| Medicare | Co-pay based on plan; deductible may apply | Refer to your specific Medicare plan details. |
| Medicaid | Co-pay based on plan; deductible may apply | Verify your specific Medicaid plan details. |
| Other Private Insurances | Co-pay/deductible varies widely. | Contact your insurance company to confirm coverage. |
Location and Directions
Finding Sentara Urgent Care Suffolk is a breeze! Just picture yourself navigating the vibrant heart of Suffolk, Virginia, and you’ll be practically there. Our location is easily accessible, making a visit to us a straightforward and stress-free experience.Navigating to Sentara Urgent Care Suffolk is made easy by our convenient location and clear signage. Whether you’re driving, using public transport, or relying on a ride-sharing service, getting here is a smooth process.
We’re here to help you feel better, and getting here should be as simple as possible.
Directions from Key Locations
Knowing how to get to us is important for a quick and effective visit. The table below provides estimated travel times and suggested routes from common starting points in the Suffolk area.
| Starting Point | Estimated Travel Time (Approximate) | Suggested Transportation |
|---|---|---|
| Downtown Suffolk | 10-15 minutes | Car, Ride-sharing, or Public Transportation |
| Nansemond River | 15-20 minutes | Car or Ride-sharing |
| First Colonial Road | 10-15 minutes | Car, Ride-sharing, or Public Transportation |
| Suffolk Regional Airport (SUF) | 20-25 minutes | Car or Ride-sharing |
Surrounding Area Landmarks
Sentara Urgent Care Suffolk VA is nestled in a convenient location, surrounded by various points of interest and amenities. It’s conveniently located near the heart of Suffolk’s commercial and residential areas. Restaurants, shops, and other services are readily available nearby. The area offers a mix of modern and historic features, providing a rich backdrop for your visit.
Finding Us: Multiple Options, Sentara urgent care suffolk va
Several methods allow you to locate Sentara Urgent Care Suffolk VA effortlessly. Using GPS navigation apps is one way. Enter our address, and the app will provide turn-by-turn directions. Alternatively, you can use online search engines like Google Maps or Bing Maps. Simply search for “Sentara Urgent Care Suffolk,” and you’ll find detailed directions and a map view.
Public transportation options, such as buses, are also available and easily accessible, offering a different perspective on your journey. Choose the method that best suits your needs and preferences.
Services Offered in Detail
Getting the right care when you’re feeling under the weather is key. Sentara Urgent Care Suffolk VA offers a wide array of services to address a variety of needs, from common colds to more serious injuries. We’ll explore the services available, the treatment options, and the typical care process.
Common Illnesses and Injuries Addressed
Sentara Urgent Care Suffolk VA is equipped to handle a broad spectrum of ailments. This includes, but is not limited to, minor injuries like sprains and strains, cuts and abrasions, and infections. Common illnesses such as the flu, sore throats, and ear infections are also routinely addressed. The staff is trained to assess the severity of the situation and provide appropriate care, whether it’s a simple bandage or a more involved treatment plan.
Types of Treatments Available
The treatment options available at Sentara Urgent Care Suffolk VA are designed to provide effective relief and appropriate follow-up care. Treatments may include medication management, wound care, splinting, physical therapy referrals, and other necessary interventions, based on the specific needs of the patient. The goal is to ensure the patient receives the best possible care and the necessary support to recover effectively.
Typical Process for Receiving Care
The typical process for receiving care at Sentara Urgent Care Suffolk VA involves a prompt check-in, a thorough assessment by a qualified medical professional, and a discussion of treatment options. Diagnostic testing may be conducted, and patients are informed about the next steps. This may involve prescriptions, follow-up appointments, or recommendations for further care.
Comprehensive List of Medical Services and Procedures
| Medical Service/Procedure | Estimated Wait Time (Typical) |
|---|---|
| Minor Injury Assessment (e.g., cuts, sprains) | 15-30 minutes |
| Illness Diagnosis (e.g., colds, flu) | 20-45 minutes |
| Wound Care | 10-25 minutes |
| Medication Management (prescriptions) | 15-30 minutes |
| X-ray (if required) | 30-60 minutes (depending on volume and availability) |
| Splinting or Bandaging | 10-20 minutes |
| Referral for Specialist Care | Variable; depends on specialist availability |
| Chronic Disease Management | 20-45 minutes |
| Blood Pressure Screening | 5-10 minutes |
Note: Estimated wait times are approximate and can vary based on patient volume and the complexity of the presenting issue. Prioritization is based on acuity.
Emergency Preparedness and Protocols
Sentara Urgent Care Suffolk VA is committed to providing a safe and efficient environment for all patients, even during unexpected events. Our emergency preparedness plan is robust and regularly reviewed, ensuring we’re equipped to handle any situation with composure and expertise. This plan Artikels the procedures for various emergency scenarios, from minor incidents to more serious events.Our team is trained to swiftly assess situations, prioritize needs, and act decisively.
We understand that emergencies can be stressful, so we strive to maintain a calm and reassuring atmosphere while working diligently to ensure the well-being of everyone.
Emergency Response Procedures
Our comprehensive emergency response plan is divided into phases, each with specific roles and responsibilities. This structured approach allows us to respond effectively and efficiently, minimizing disruptions and maximizing patient care. A dedicated emergency response team, trained in advanced first aid and basic life support, is immediately activated in response to any critical incident.
Incident Classification and Activation
The first step involves classifying the emergency based on severity. Minor incidents, such as a tripped patient or a small equipment malfunction, are managed according to established protocols. Serious incidents, like a power outage or a suspected medical emergency, trigger a more comprehensive response, including contacting external emergency services when appropriate. The activation level directly correlates to the urgency and scope of the incident.
Staff Roles and Responsibilities
Each member of the Sentara Urgent Care Suffolk VA team plays a crucial role in emergency preparedness. Registered nurses, medical assistants, and receptionists are all trained in recognizing and responding to various emergency situations. A designated emergency response team leader oversees the entire process, ensuring all procedures are followed correctly.
Patient Management During Emergencies
In the event of an emergency, patient safety is our top priority. Patients are calmly directed to designated areas, and their needs are assessed immediately. Vital signs are monitored, and appropriate treatment is administered. Communication is key, and we maintain constant communication with patients and their families. Detailed records are meticulously maintained to ensure accurate documentation of the incident and the response.
External Collaboration and Communication
In critical situations, we work closely with local emergency medical services. Clear communication protocols are established, and necessary information is relayed to external partners efficiently. This collaboration ensures the seamless transition of care if needed. We also maintain close communication with the patient’s primary care physician.
Emergency Preparedness Flowchart
| Situation | Action | Contact |
|---|---|---|
| Minor Incident (e.g., sprained ankle) | Immediate assessment, first aid. | Internal team. |
| Suspected Medical Emergency (e.g., chest pain) | Immediate assessment, vital signs, CPR if needed. | Internal team, EMS if required. |
| Power Outage | Safety protocols, backup power activation, evacuation plan (if needed). | Internal team, utility company. |
| Natural Disaster (e.g., earthquake) | Evacuation plan activation, patient safety, emergency supplies. | Internal team, local authorities. |
Staffing and Expertise
At Sentara Urgent Care Suffolk, we’re committed to providing exceptional care with a team of highly qualified and experienced professionals. Our staff is dedicated to ensuring your visit is efficient, effective, and supportive of your overall well-being. We understand that choosing the right urgent care facility is important, and our team strives to exceed expectations.Our medical professionals are not just skilled; they’re compassionate and dedicated to patient care.
From the moment you walk through our doors, you’ll feel the warmth and professionalism that define our approach. We are confident that you will experience the difference our expertise makes.
Medical Staff Qualifications
Our team is comprised of board-certified physicians, experienced registered nurses, and other licensed medical professionals. This diverse group of experts ensures comprehensive care across a wide spectrum of urgent health needs. Their collective knowledge and experience allow for prompt and accurate diagnoses and effective treatment plans.
Experience Levels
Our physicians bring a range of experience to the table, from seasoned professionals with decades of practice to newer physicians who are highly trained and enthusiastic about providing excellent patient care. Nurses and other medical professionals possess diverse backgrounds and experience levels, contributing to a supportive and efficient care environment. This diverse experience is crucial in providing effective and compassionate care.
Specialized Care Available
We offer a broad spectrum of specialized care within our urgent care setting. This allows us to manage a wide array of conditions, from common illnesses to more complex issues. This means you can receive high-quality care, even when facing unexpected health challenges.
Medical Professionals and Expertise
| Medical Professional | Areas of Expertise |
|---|---|
| Board-Certified Physicians | Diagnosis and treatment of various illnesses and injuries, including acute respiratory infections, minor injuries, and other urgent conditions. |
| Registered Nurses | Patient assessment, vital sign monitoring, medication administration, and patient education. They also play a crucial role in providing emotional support. |
| Licensed Medical Assistants | Patient intake, vital sign measurement, assisting physicians with examinations, and providing basic first aid. |
| Pharmacists (on-site or readily available) | Medication dispensing and counseling, as well as providing advice on potential drug interactions and managing chronic conditions. |
