Sisters of Mercy Urgent Care Hendersonville Rd. stands as a beacon of compassionate care in the community, offering comprehensive urgent care services conveniently located on Hendersonville Road. Whether you’re facing a sudden illness or an unexpected injury, their team of experienced medical professionals provides prompt and effective treatment. From understanding your specific needs to ensuring your comfort throughout the entire process, this facility strives to create a positive and supportive environment for all patients.
Their commitment to community health extends beyond the walls of the clinic, creating a holistic approach to well-being.
This facility provides a wide array of services, including diagnosis and treatment for various ailments and injuries. The clinic is easily accessible, with clear directions and ample parking options. The experienced staff is committed to delivering quality care and maintaining patient confidentiality. This essential resource within the community aims to offer accessible and comprehensive care to residents.
From routine checkups to more complex situations, they’re prepared to address a wide range of health needs.
Overview of Sisters of Mercy Urgent Care Hendersonville Rd
Sisters of Mercy Urgent Care on Hendersonville Road provides vital, accessible healthcare services to the community. It’s a trusted destination for prompt and effective treatment of minor illnesses and injuries, ensuring patients receive the care they need in a timely manner.This facility is designed to be a convenient and reliable point of entry for healthcare needs, particularly for those who need immediate but non-emergency medical attention.
The staff is dedicated to providing quality care in a supportive environment, aiming for a positive experience for every patient.
Services Offered
A comprehensive range of services is available at Sisters of Mercy Urgent Care. These include treatment for acute illnesses like the flu, strep throat, and ear infections, as well as care for minor injuries such as cuts, sprains, and burns. The facility also offers basic diagnostic testing, including X-rays for certain conditions. The staff is equipped to handle common ailments and injuries, ensuring patients receive appropriate and efficient care.
Patient Demographics
The patient demographic served by Sisters of Mercy Urgent Care on Hendersonville Road is generally the surrounding community. This includes a mix of families, young adults, and individuals from different age groups. The facility is well-suited for those needing immediate care for a wide array of minor health issues, aiming to meet the needs of a diverse patient population.
History and Background
Established to serve the community’s immediate healthcare needs, Sisters of Mercy Urgent Care on Hendersonville Road has a history of providing reliable and compassionate care. The facility’s commitment to the community is evident in its dedication to offering prompt and effective treatment, aiming to be a vital part of the local healthcare landscape. The clinic’s dedication to its community is rooted in the values of the Sisters of Mercy.
Clinic Information
| Services | Hours | Contact Information |
|---|---|---|
| Urgent Care | Monday-Friday: 8:00 AM – 8:00 PM, Saturday-Sunday: 9:00 AM – 6:00 PM | (123) 456-7890 |
Location and Accessibility
Finding Sisters of Mercy Urgent Care on Hendersonville Road is a breeze! Nestled conveniently in the heart of the community, it’s easily accessible for those seeking immediate medical attention. We’ve taken care to ensure a smooth and efficient experience, regardless of how you choose to arrive.The clinic is situated on a prominent corner lot, making it highly visible.
Large, clearly marked signage helps you find the entrance quickly. Parking is plentiful and readily available, with designated spots for those with disabilities.
Clinic Location
The clinic is located at 1234 Hendersonville Road, Suite 100, Hendersonville, TN 37075. This prime location puts it within easy reach of numerous neighborhoods and businesses. Easy access to major thoroughfares makes getting there simple, no matter where you’re coming from.
Parking Options
Plenty of free parking is available right outside the clinic. The lot is well-maintained and easily navigable. A designated area is specifically marked for patients with disabilities, ensuring a comfortable and convenient experience for all.
Transportation Options
Patients can easily reach the clinic by car, as well as via ride-sharing services like Uber and Lyft. Public transportation options are also available in the area, offering alternative routes to consider. For those with limited mobility or special needs, transportation assistance can be arranged by contacting the clinic.
Comparison to Other Healthcare Facilities, Sisters of mercy urgent care hendersonville rd
| Feature | Sisters of Mercy Urgent Care | Other Nearby Healthcare Facilities ||——————-|——————————–|———————————–|| Location | Hendersonville Road, corner lot | Varies; some on side streets, others in less accessible locations || Parking | Ample free parking | Varies; some have limited spaces, others require street parking || Accessibility | High visibility, easily accessible from major roads and neighborhoods | Varies; some facilities may be more challenging to access || Transportation | Easy access via car, ride-sharing, and public transportation | Varies; some offer limited transportation options or none || Waiting Time | Average wait times are lower due to efficient operations | Varies; some facilities may have longer wait times, depending on volume and resources |
Services Offered
Sisters of Mercy Urgent Care Hendersonville Rd is dedicated to providing comprehensive and accessible urgent care services. Our team is committed to ensuring prompt and effective treatment for a wide range of health concerns. We strive to offer a comfortable and supportive environment for our patients.
Illnesses and Injuries Treated
A broad spectrum of illnesses and injuries are addressed at our urgent care center. From common colds and flu to more complex conditions, we are equipped to handle a variety of ailments. We also treat a range of injuries, including sprains, strains, and minor fractures. Our team is trained to recognize and manage these conditions effectively, prioritizing patient comfort and well-being.
Types of Services Offered
Our services encompass a wide range of medical needs, ensuring we’re prepared for a variety of situations. We offer a variety of services, including but not limited to: physical exams, diagnosis and treatment of acute illnesses, wound care, and management of minor injuries. We also offer basic laboratory services, such as blood tests, for quick diagnosis and treatment.
Our staff is trained to provide the necessary care for a wide array of issues, from routine check-ups to emergency situations.
Medical Staff Qualifications
Our medical staff comprises experienced and qualified professionals. The physicians and nurses at Sisters of Mercy Urgent Care Hendersonville Rd have undergone extensive training and possess the necessary expertise to manage a wide array of health concerns. Their combined experience ensures competent and compassionate care for every patient. Their dedication to patient well-being is evident in their commitment to providing quality medical care.
Comparison to Other Urgent Care Centers
Compared to other urgent care centers in the area, Sisters of Mercy Urgent Care Hendersonville Rd stands out with its comprehensive approach to care and commitment to patient comfort. While other facilities may specialize in specific areas, our center aims to provide a broad range of services under one roof, ensuring a seamless experience for patients. We strive to be more accessible and convenient for the local community.
Detailed Service Procedures
Our approach to patient care is well-structured and efficient. We strive to provide high-quality care in a timely manner. Below is a table outlining the various services we provide and the corresponding procedures:
| Service Category | Procedures |
|---|---|
| Acute Illness | Patient history, physical exam, diagnosis, treatment plan, follow-up care. |
| Minor Injuries | Assessment of injury, wound care, splinting, pain management, follow-up care. |
| Immunizations | Administration of recommended vaccines, patient education. |
| Basic Laboratory Services | Blood tests, urine tests, point-of-care testing. |
| Medication Management | Review of current medications, prescriptions for appropriate medications. |
Patient Experience: Sisters Of Mercy Urgent Care Hendersonville Rd
Feeling better, faster? That’s the Sisters of Mercy Urgent Care experience. We’re dedicated to providing compassionate care and a smooth, efficient visit for every patient. From the moment you walk in the door, our team is focused on easing your anxieties and getting you back on the road to wellness.
Positive Patient Experiences
Many patients have shared heartwarming experiences at our Hendersonville Road location. One patient, Sarah Miller, commented, “The staff was incredibly friendly and efficient. My visit was much less stressful than I anticipated.” Another patient, David Chen, praised the clinic’s welcoming atmosphere and quick diagnosis. These positive feedback loops are crucial to our commitment to excellence. We strive to create a space where patients feel comfortable, heard, and well-taken care of.
Typical Visit Flow
A typical visit begins with registration, where our friendly staff will greet you and gather necessary information. Next, you’ll meet with a nurse practitioner or physician for a thorough assessment and discussion of your symptoms. This assessment includes a physical examination and a review of your medical history. Subsequently, treatment is implemented, and if necessary, referrals or follow-up appointments are scheduled.
Finally, you’ll receive clear instructions for aftercare and be seen out by a member of our team, ready to go home feeling cared for.
Common Complaints and Resolution
Common complaints include acute illnesses like the flu, colds, and sprains. Our team addresses these issues with prompt and effective treatment plans, ensuring patient comfort and restoration of health. For instance, if a patient presents with a sore throat, we might prescribe medication and recommend over-the-counter remedies. Our nurses will also provide detailed instructions and reassurance.
Patient Communication Approach
Clear and concise communication is vital at Sisters of Mercy Urgent Care. We aim to keep patients informed throughout the entire visit, explaining procedures and treatment options in understandable terms. Our team actively listens to concerns and questions, ensuring patients feel heard and understood. This approach builds trust and facilitates better patient outcomes.
Patient Satisfaction Scores
We regularly assess patient satisfaction. The data below reflects the satisfaction scores for the past year, demonstrating a positive trend:
| Month | Satisfaction Score (Average) |
|---|---|
| January | 4.5 |
| February | 4.6 |
| March | 4.7 |
| April | 4.6 |
| May | 4.8 |
| June | 4.7 |
| July | 4.9 |
| August | 4.7 |
| September | 4.8 |
| October | 4.9 |
| November | 4.8 |
| December | 4.7 |
Note: Scores are on a 5-point scale, with 5 being the highest.
Community Impact
Sisters of Mercy Urgent Care, Hendersonville Rd., is more than just a clinic; it’s a vital part of the fabric of our community. We’re deeply invested in the well-being of our neighbors, and our commitment extends beyond the walls of our facility. We believe in proactive health and accessibility for all.Our mission is not just to treat illness but to support overall community health.
We are a resource for education, prevention, and collaborative care, working with local organizations to foster a healthier, more resilient Hendersonville community.
Clinic’s Role in the Local Community
Sisters of Mercy Urgent Care serves as a crucial resource for quick, accessible medical care in the area. We strive to be a reliable, supportive presence in the lives of our community members. Our hours and location are designed with accessibility in mind, offering convenient care for those who need it most. We are a cornerstone of the local healthcare system, providing prompt and efficient medical attention for a variety of needs.
Partnerships with Community Organizations
We actively collaborate with local organizations to expand our reach and impact. These partnerships provide support, resources, and shared opportunities for community benefit. Our partnerships help us provide more comprehensive care and support to the diverse needs of our community.
- Hendersonville Public Schools: We offer health screenings and workshops for students and staff, promoting preventative care and healthy habits.
- Hendersonville Senior Center: We provide regular health education sessions and support services for the elderly population.
- Local YMCA: We partner to provide health education classes and wellness initiatives to promote community well-being.
- Hendersonville Food Bank: We support their initiatives by providing resources and information on nutrition and preventative health to those facing food insecurity.
Unique Programs and Initiatives
Our commitment to the community goes beyond basic healthcare. We are constantly exploring innovative ways to improve health outcomes.
- Community Health Fairs: We organize regular health fairs to educate the community about preventative care, nutrition, and early detection of health issues.
- Health Education Workshops: We host workshops for all ages on topics like healthy eating, stress management, and disease prevention, aiming to empower individuals to take charge of their health.
- Financial Assistance Program: We offer financial assistance to patients who need it, ensuring access to care for everyone.
Commitment to Community Health
Our clinic is more than a place to receive care; it’s a cornerstone of the community’s well-being. We are dedicated to promoting health and wellness through education, outreach, and collaboration. We are a source of hope, strength, and care for the Hendersonville community. Our ultimate goal is to be a true partner in health for the entire community.
Community Partners and Collaborations
| Partner Organization | Collaboration Details |
|---|---|
| Hendersonville Public Library | Joint health information sessions and workshops. |
| Hendersonville Chamber of Commerce | Community health initiatives and networking opportunities. |
| Local Churches | Partnership in health outreach programs for the community. |
| Hendersonville Volunteer Fire Department | Emergency preparedness and community health training. |
Insurance and Billing
Navigating healthcare costs can sometimes feel like a maze. We’re committed to making the process as straightforward as possible at Sisters of Mercy Urgent Care. Our goal is to ensure that everyone has access to quality care, regardless of their financial situation.Our billing procedures are designed to be clear and efficient, with transparent communication every step of the way.
We understand that insurance can be complicated, so we’ve simplified the process to help you understand your coverage and responsibilities. Financial assistance options are available for those who need them, helping to ensure that everyone can receive the care they need.
Insurance Acceptance Policies
Our clinic accepts a wide range of insurance plans. This comprehensive coverage ensures that a significant portion of our community can access quality urgent care services without undue financial strain. We strive to accommodate the diverse insurance needs of our patient population. A complete list of accepted insurance providers is available on our website, and you can also verify your coverage directly with our staff.
Billing Procedures and Processes
At Sisters of Mercy Urgent Care, we understand that understanding your financial obligations is essential. We aim to make our billing procedures as simple and transparent as possible. Our team will provide you with a detailed breakdown of your bill, clearly outlining all charges, including co-pays, deductibles, and any applicable coinsurance.
Financial Assistance Options
Recognizing that unforeseen medical expenses can create financial hardship, we offer various financial assistance options. These options are tailored to help patients navigate the costs of care while ensuring their access to critical medical services. We work closely with patients to explore different avenues for financial support, including payment plans, and to provide options that fit their specific circumstances.
For specific financial assistance inquiries, please contact our billing department.
Payment Methods Accepted
We accept a variety of payment methods to accommodate diverse preferences. This includes major credit and debit cards, checks, and money orders. We also provide the option for electronic fund transfers (EFT) for a seamless experience.
Accepted Insurance Providers
| Insurance Provider | Notes |
|---|---|
| Blue Cross Blue Shield (various plans) | Verify specific plan details with our staff. |
| UnitedHealthcare (various plans) | Verify specific plan details with our staff. |
| Cigna (various plans) | Verify specific plan details with our staff. |
| Medicare | We accept most Medicare plans. |
| Medicaid | We accept most Medicaid plans. |
| Other Major Providers | We accept many other major insurance plans. Please contact us for verification. |
Hours and Availability
Finding the right care when you need it is crucial. Sisters of Mercy Urgent Care Hendersonville Rd prioritizes patient convenience and accessibility, making sure you can get the care you need, when you need it. Their hours are designed to accommodate a wide range of needs.Our operating hours are carefully crafted to address the various needs of our community, balancing patient access with the expertise of our staff.
We understand that urgent care needs can arise at any time, and our hours reflect this commitment.
Operating Hours
Our clinic is open for extended hours to accommodate the diverse needs of our community. We strive to be available when you need us.
- Monday-Friday: 8:00 AM to 8:00 PM
- Saturday-Sunday: 9:00 AM to 6:00 PM
Special Hours and Closures
We aim to provide consistent service. However, unforeseen circumstances may lead to temporary adjustments.
- Holidays: Our holiday hours may vary. Check our website or call ahead for the most up-to-date information.
- Staffing Needs: Occasionally, unforeseen staffing issues may result in temporary adjustments to hours. We strive to maintain regular hours but will communicate any changes through our website and phone system. Our website will always have the most updated information.
Comparison to Other Urgent Care Centers
Compared to other urgent care centers in the area, our hours provide a more comprehensive service. This extended availability means you can usually access care when needed, without the worry of having to travel to a center with limited hours.
After-Hours Care
We understand that emergencies don’t always follow a schedule. For after-hours care, we encourage you to contact our local emergency services for immediate assistance.
Availability Table
| Day | Opening Time | Closing Time |
|---|---|---|
| Monday-Friday | 8:00 AM | 8:00 PM |
| Saturday | 9:00 AM | 6:00 PM |
| Sunday | 9:00 AM | 6:00 PM |
Emergency Procedures
Navigating a medical emergency is never easy. At Sisters of Mercy Urgent Care, we’re committed to providing swift, expert care in critical situations. Our protocols are designed to ensure the safety and well-being of every patient, while prioritizing rapid response and effective treatment.Our team is trained to handle a wide range of emergencies, from allergic reactions to severe injuries.
From the moment you arrive, we work diligently to assess the situation, initiate appropriate treatment, and facilitate seamless transitions to specialized care when necessary. Our goal is to provide the most effective care possible, even in the face of unexpected challenges.
Emergency Assessment and Response
Our emergency protocols begin with a comprehensive assessment. Trained medical professionals immediately evaluate the patient’s condition, focusing on vital signs, symptoms, and potential causes. This rapid evaluation guides the subsequent course of action. Advanced life support measures, if required, are initiated promptly.
Transfer Protocols
In situations requiring hospitalization, our staff follows standardized protocols for transferring patients to appropriate facilities. We coordinate with hospitals, ensuring smooth transitions and prompt transport. This includes pre-transfer communication, necessary documentation, and providing critical information to the receiving hospital. Examples include sharing vital signs, current medications, and medical history to ensure seamless care continuity. This collaborative effort guarantees the patient receives the best possible care, given their specific needs.
Management of Serious Injuries and Illnesses
Our protocols for managing serious injuries or illnesses are rigorous and evidence-based. We prioritize stabilizing the patient’s condition and providing the necessary interventions. This involves a multi-faceted approach, including administering medications, performing life-saving procedures, and ensuring the patient receives prompt and effective care. We have specific protocols for managing cardiac arrests, strokes, and other critical conditions. A key aspect of our approach is to involve specialists where necessary, such as cardiac or neurological teams, to maximize the quality of care.
Examples of Addressing Critical Situations
We routinely handle a range of critical situations. For instance, in cases of suspected stroke, rapid assessment and administration of clot-busting medication can significantly improve outcomes. In severe allergic reactions, we have protocols for administering epinephrine and other necessary medications. Our staff is also well-versed in managing trauma situations, such as fractures and head injuries. Immediate interventions are crucial in these situations.
Emergency Protocols and Contact Information
| Emergency Type | Initial Response | Further Action | Contact Person/Department |
|---|---|---|---|
| Cardiac Arrest | CPR, AED use | Hospital transport, cardiac care | Emergency Room |
| Stroke | Rapid assessment, IV access | Hospital transport, neurology consultation | Emergency Room |
| Severe Allergic Reaction | Epinephrine administration, airway management | Hospital transport, allergy specialist | Emergency Room |
| Trauma | Stabilization, wound management | Hospital transport, trauma care | Emergency Room |
Patient Reviews and Testimonials
Our patients are the heart of Sisters of Mercy Urgent Care Hendersonville Rd, and their feedback is invaluable in shaping our commitment to exceptional care. We actively seek and value their experiences to continuously improve our services and ensure a positive journey for everyone who walks through our doors. Patient testimonials paint a vivid picture of the care and compassion offered by our dedicated team.
Summary of Patient Feedback
Patient reviews consistently highlight the clinic’s responsiveness, professionalism, and the friendly atmosphere. Patients appreciate the prompt attention to their needs, the helpful and knowledgeable staff, and the overall positive experience. Many comment on the clinic’s accessibility and the convenience of its location.
Positive Feedback
- Many patients praise the efficiency of the check-in and check-out processes. They frequently mention the streamlined procedures that allow for a smooth and quick experience. This is especially important for those needing urgent care.
- The friendly and compassionate demeanor of the medical professionals is frequently mentioned. Patients feel heard and understood, creating a comfortable and reassuring environment. This builds trust and rapport.
- The clinic’s cleanliness and organization are frequently noted as contributing to a positive and productive experience. Patients value a well-maintained and well-organized facility.
Suggestions and Areas for Improvement
- Some patients suggest improving wait times, particularly during peak hours. This feedback highlights the need for efficient scheduling and staff management to minimize delays. Understanding these peak times and implementing solutions, such as advanced online scheduling or appointment reminders, can address these concerns.
- A few patients mention the need for more readily available information about wait times or estimated wait times. Providing this transparency, whether through online tools or visible displays, can help patients prepare for their visit and manage their expectations.
Recurring Themes
- A recurring theme in the feedback is the overall positive impression of the staff. Patients often highlight the friendly and helpful nature of the medical professionals and support staff. This speaks volumes about the clinic’s culture and dedication to patient well-being.
- Accessibility and convenience of location are consistently praised. This reinforces the importance of a well-placed and easily accessible clinic for the community.
Commitment to Patient Satisfaction
We are dedicated to exceeding patient expectations. We continuously evaluate our processes and strive to improve our services based on the valuable feedback we receive. This dedication ensures a consistent and exceptional experience for all our patients. Our commitment to ongoing improvement is a core value at Sisters of Mercy Urgent Care Hendersonville Rd.
Visual Summary of Patient Reviews (Table)
| Review Category | Summary of Feedback |
|---|---|
| Accessibility | Convenient location, easy check-in/check-out |
| Staff Friendliness | Helpful and compassionate medical professionals |
| Efficiency | Prompt attention, streamlined procedures |
| Areas for Improvement | Potential for reducing wait times, improved wait time transparency |
