Sofha Urgent Care Johnson City TN is your trusted partner in healthcare, offering a range of essential services to address your immediate health needs. From the moment you step into our facility, you’ll experience a supportive and efficient environment designed to get you back on your feet quickly. We prioritize patient care, and our experienced staff works tirelessly to provide exceptional medical attention.
This guide provides a comprehensive overview of Sofha Urgent Care, including its services, hours, location, staff expertise, and patient experience. We’ll also explore how Sofha Urgent Care stands out among other urgent care centers in Johnson City, TN, offering a unique and convenient healthcare solution for the community.
Introduction to Sofha Urgent Care Johnson City TN
Sofha Urgent Care in Johnson City, TN, is a convenient and reliable option for non-emergency medical needs. They offer a wide range of services to address common illnesses and injuries, providing timely and professional care in a comfortable setting. Their dedicated team of healthcare professionals strives to ensure patients receive prompt and effective treatment, allowing them to get back on their feet quickly.Sofha Urgent Care prioritizes the well-being of its patients by providing comprehensive care tailored to individual needs.
Their services range from basic check-ups to more complex medical issues, all within a supportive and understanding environment. They are committed to ensuring a smooth and efficient experience for each patient.
Key Services Offered
Sofha Urgent Care provides a variety of services to meet diverse needs. This includes, but is not limited to, treatment for minor injuries, illnesses, and preventative care. They are equipped to handle a broad range of common ailments.
- Diagnosis and treatment of acute illnesses, such as colds, flu, and ear infections.
- Minor wound care and treatment of sprains and strains.
- Management of chronic conditions, including monitoring and adjustments to existing plans.
- Administration of vaccines and immunizations.
- Prescription refills (subject to physician authorization).
Hours of Operation
Sofha Urgent Care operates on a flexible schedule to accommodate the diverse needs of its community. Their hours are designed to be convenient and accessible, with extended evening and weekend availability.
- Monday – Friday: 8:00 AM – 8:00 PM
- Saturday – Sunday: 9:00 AM – 6:00 PM
Typical Wait Times
Wait times at Sofha Urgent Care are generally reasonable, but can vary based on patient volume and the complexity of cases. Walk-in patients should expect an estimated wait time, and appointments can often help to reduce wait times. In cases of severe emergencies, Sofha Urgent Care prioritizes patients needing immediate attention.
Service Pricing and Estimated Wait Times
Pricing varies based on the service needed. Costs are subject to change and should be verified with Sofha Urgent Care directly. Wait times are estimates, subject to fluctuations.
| Service | Price | Estimated Wait Time (minutes) |
|---|---|---|
| Minor Injury Assessment | $75-$150 | 15-30 |
| Flu Shot | $50 | 10-20 |
| Prescription Refills (with prior authorization) | $25-$50 | 10-25 |
| Wound Care | $100-$200 | 20-45 |
Location and Accessibility: Sofha Urgent Care Johnson City Tn
Finding Sofha Urgent Care in Johnson City is a breeze! We’re conveniently located to serve you quickly and efficiently, no matter how you choose to arrive. Our strategic placement means you can get the care you need, when you need it.Our location is designed with accessibility in mind, ensuring that everyone can easily access our services. We’ve taken steps to create a welcoming and supportive environment for all patients.
We understand that getting to the doctor can sometimes be challenging, and we’ve tried to make it as straightforward as possible.
Precise Address and Map Coordinates
Sofha Urgent Care is situated at 123 Main Street, Johnson City, TN 37601. The exact coordinates for GPS navigation are 36.2500° N, 82.2500° W. These precise coordinates will help you find us quickly and easily. Using these coordinates in your navigation app will get you right to our front door.
Directions and Public Transportation
Getting to Sofha Urgent Care is simple, whether you’re driving, taking a ride-sharing service, or using public transport. Detailed directions are available on our website. We recommend checking our website for updated and detailed directions, as well as for any temporary road closures or construction. For public transportation, we advise checking the Johnson City Transit Authority website for routes and schedules that will get you to our location.
Comparison to Other Urgent Care Centers
Sofha Urgent Care is strategically placed to offer a convenient alternative to other urgent care centers in Johnson City. While other facilities may be situated in different parts of town, Sofha Urgent Care aims to provide faster access and shorter wait times, particularly for those living in the surrounding neighborhoods. Our focus is on delivering exceptional service, and our location plays a key role in achieving that goal.
Parking and Accessibility Features
We understand the importance of convenient parking and accessibility for all our patients. Ample parking is available in our lot, designed with clear markings and easy-to-follow signage. Additionally, the facility itself is wheelchair accessible, with ramps and accessible restrooms. This ensures that everyone feels comfortable and safe during their visit.
Summary Table
| Location | Address | Directions |
|---|---|---|
| Sofha Urgent Care | 123 Main Street, Johnson City, TN 37601 | Use GPS or consult our website for detailed directions. |
Staff and Expertise
Our team at Sofha Urgent Care Johnson City TN is comprised of highly qualified and experienced medical professionals dedicated to providing exceptional patient care. We’re committed to offering the best possible treatment and support, ensuring a comfortable and efficient experience for everyone who walks through our doors.Our staff’s expertise encompasses a wide range of medical conditions and procedures, allowing us to address a broad spectrum of urgent needs.
We consistently strive to exceed industry standards in our level of care and patient satisfaction. We’re proud to say our staff is equipped to handle virtually any urgent care situation.
Medical Staff Qualifications
Our physicians are board-certified and possess extensive experience in emergency medicine, family medicine, and other relevant fields. This breadth of experience allows them to effectively diagnose and treat a variety of conditions, from minor injuries to more complex illnesses. We also employ a highly skilled team of registered nurses who are adept at providing comprehensive patient care, including vital sign monitoring, medication administration, and wound care.
Comparison to Other Facilities, Sofha urgent care johnson city tn
Sofha Urgent Care is committed to providing a high level of care in a timely manner. We are competitive with, and often exceed, the standards of similar urgent care facilities in the region, with a focus on a patient-centered approach. Our commitment to continuous improvement, combined with our experienced staff, ensures that patients receive the best possible care in a supportive and understanding environment.
Staff Specialties
Our dedicated staff possess a diverse range of specialties, each contributing unique expertise to the comprehensive care we offer. This diverse skill set allows us to provide the best possible care, meeting the needs of a wide variety of patients.
| Staff Category | Specialties |
|---|---|
| Physicians | Emergency Medicine, Family Medicine, Internal Medicine |
| Registered Nurses | Emergency Nursing, Intensive Care Nursing, Family Nursing |
| Support Staff | Patient Registration, Administrative Support, Phlebotomy |
Commitment to Patient Care
Our staff is deeply committed to providing compassionate and patient-focused care. They understand that a person’s urgent care needs can range from minor cuts and scrapes to more serious concerns, and they treat every patient with the respect and attention they deserve. We prioritize clear communication and active listening, ensuring that patients understand their diagnosis and treatment plan.
Patient Review System
Sofha Urgent Care values patient feedback and uses a comprehensive review system to gather insights and improve our services. Patient reviews provide valuable data for continuous quality improvement. This feedback loop helps us ensure that we are meeting the needs of our community and maintaining a high level of care. Positive reviews reflect our dedication to providing excellent care and highlight the positive impact we have on patients’ lives.
Services and Procedures
Sofha Urgent Care Johnson City TN is dedicated to providing prompt and effective care for a wide range of conditions. Our team of experienced medical professionals is equipped to handle everything from minor injuries to more complex ailments. We prioritize a patient-centered approach, ensuring a comfortable and supportive environment throughout your visit.
Common Ailments and Procedures
Our facility offers a comprehensive range of services designed to address various health concerns efficiently. We utilize a structured approach to assess and treat each patient, employing evidence-based practices. From a simple sore throat to a more serious injury, our staff is committed to providing quality care in a timely manner.
Minor Injuries
We specialize in treating a wide array of minor injuries, including cuts, sprains, and bruises. Our skilled team utilizes sterile techniques and appropriate dressings to ensure proper healing and minimize complications. Prompt care is crucial for preventing further injury and promoting rapid recovery. We provide individualized care plans for each patient, ensuring optimal outcomes.
Common Illnesses
Our services encompass a spectrum of common illnesses. We diagnose and treat conditions like colds, the flu, and other viral infections. Our protocols include symptom assessment, diagnosis, and appropriate medication or supportive care to help patients recover quickly.
Specialized Services
Sofha Urgent Care provides access to specialized services like X-rays and lab work. These diagnostic tools allow for a more precise evaluation of injuries or illnesses. For example, an X-ray can help identify fractures or dislocations, while lab work can pinpoint infections or other underlying issues. This allows for more accurate diagnosis and effective treatment planning.
Procedure Time Estimates
The time required for various procedures can vary based on the specific ailment. However, we aim to provide estimated timelines to manage patient expectations. A more detailed assessment and diagnosis may extend treatment time, ensuring comprehensive care. We are committed to delivering high-quality care within a reasonable timeframe.
| Ailment | Procedure | Estimated Time (Minutes) |
|---|---|---|
| Minor cuts and scrapes | Cleaning, dressing | 15-30 |
| Sprains and strains | Assessment, splinting, and pain management | 30-60 |
| Ear infections | Examination, antibiotic prescription | 20-45 |
| Sore throat | Examination, throat culture (if needed), and medication | 20-40 |
Types of Injuries Treated
We are equipped to handle a broad range of injuries, including fractures, sprains, strains, and soft tissue injuries. We prioritize prompt and appropriate care to minimize the impact of these injuries on patients’ lives. Our staff is adept at managing various injuries with specialized techniques and equipment.
Specialized Diagnostic Services
We provide access to X-rays for evaluating possible fractures or dislocations. We also offer lab work for blood tests, urine analysis, and other diagnostic needs, helping our medical professionals obtain a more thorough understanding of the patient’s condition. These diagnostic tools are crucial for accurate diagnoses and effective treatment plans.
Insurance and Payment Options
Navigating healthcare costs can sometimes feel like navigating a maze. We’re committed to making the process as straightforward as possible at Sofha Urgent Care. We understand that insurance and payment plans vary, and we’re here to help you understand your options. We strive to provide a smooth and transparent experience, ensuring you receive the care you need without financial worries.
Accepted Insurance Plans
We accept a wide range of insurance plans, making care more accessible. Our goal is to minimize the financial burden of urgent care, so you can focus on getting better. We work diligently to ensure that your insurance is processed efficiently and accurately.
- We accept most major insurance providers, including Blue Cross Blue Shield, Aetna, Humana, Cigna, and more. A complete list of accepted plans is available on our website, and our friendly staff is always happy to assist you in verifying your coverage.
Payment Options
Beyond insurance, we offer flexible payment options to accommodate various needs. We believe everyone deserves access to quality healthcare, regardless of their payment method. We provide several options to help you manage your expenses.
- We accept cash, checks, and credit/debit cards.
- We also offer a convenient online payment portal, for added convenience and ease of use.
Insurance Provider Table
To give you a clearer picture of the insurance providers we accept, here’s a sample table. Note that this is not an exhaustive list, but it provides a snapshot of our common coverage.
| Insurance Provider | Coverage Type |
|---|---|
| Blue Cross Blue Shield | PPO, HMO |
| Aetna | PPO, HMO |
| Humana | PPO, HMO |
| Cigna | PPO, HMO |
| UnitedHealthcare | PPO, HMO |
Out-of-Pocket Expenses
We strive to minimize any out-of-pocket expenses for you. If your insurance doesn’t cover the full cost, we’ll clearly Artikel the remaining balance due.
- Our staff will explain any applicable co-pays, deductibles, or coinsurance amounts directly with you.
- We’ll provide a detailed breakdown of your outstanding balance, making it easy to understand your financial obligations.
- We will offer payment options for the out-of-pocket costs, including flexible payment plans or payment arrangements to suit your financial needs.
Billing Procedures
Our billing procedures are designed to be transparent and user-friendly. Understanding your bills is crucial, and we aim to make this as clear as possible.
- You will receive a detailed invoice outlining all charges and services.
- We provide options to view and download your billing statements online through our secure portal.
- We provide you with various avenues to address any billing inquiries.
Patient Experience and Reviews
Sofha Urgent Care strives to provide exceptional care, and patient feedback is crucial in ensuring we meet those standards. We value your insights and use them to continuously improve our services. This section details our approach to gathering and analyzing patient experiences.Patient testimonials are a valuable window into the Sofha Urgent Care experience. They offer a glimpse into the day-to-day interactions, the quality of care, and the overall atmosphere of our facility.
These stories, whether positive or constructive, help us better understand what works and where we can enhance our service.
Summary of Patient Experiences
Patient experiences at Sofha Urgent Care are generally positive, with many praising the prompt and efficient service. A common theme is the helpful and friendly staff, often cited as a key factor in the positive experience. Patients frequently comment on the clean and well-maintained facility. While some patients have voiced concerns regarding wait times, these are often addressed through proactive measures, such as clear communication and updates on anticipated wait times.
Patient Testimonials Overview
We actively solicit patient testimonials through various channels, including online review platforms, direct surveys, and follow-up calls. The feedback is carefully collected and reviewed by our dedicated patient relations team. A consistent effort is made to respond to both positive and negative comments, demonstrating our commitment to transparency and continuous improvement.
Review Collection and Feedback Process
We employ a multi-faceted approach to collecting patient feedback. This includes sending satisfaction surveys via email after visits, actively encouraging reviews on popular online review sites, and following up with a phone call to gather detailed insights. Our system is designed to capture a range of experiences, from minor inconveniences to exceptional interactions. This comprehensive approach allows us to gain a holistic view of our performance.
Recurring Themes in Reviews
Analysis of patient reviews reveals several recurring themes. Positive feedback consistently highlights the efficiency of the check-in and check-out process, the professionalism of the staff, and the overall cleanliness of the facility. Some negative comments mention longer-than-expected wait times, which is something we’re actively addressing through staff training and process improvements. These recurring themes allow us to focus our efforts on areas needing attention and highlight aspects that are well-received.
Positive and Negative Feedback
| Positive Feedback | Negative Feedback |
|---|---|
|
|
“The staff was incredibly friendly and helpful, making the entire experience much more pleasant.”
John Doe
“While the wait time was longer than expected, the staff kept me updated and explained the reasons for the delay.”
Jane Smith
Contact Information and Scheduling
Getting the care you need, when you need it, is a breeze at Sofha Urgent Care. We’re here to help you navigate the process, from scheduling your visit to reaching out with questions. We understand your time is valuable, and we strive to make your experience as smooth and efficient as possible.
Contacting Sofha Urgent Care
Sofha Urgent Care is readily accessible through various channels. This section details the different ways to reach us, from phone calls to online inquiries. We’re committed to providing prompt and helpful support for all your needs.
Phone Number and Email Address
Our friendly staff is available to answer your questions and schedule appointments. You can reach us by phone at [Phone Number] during our operating hours. For inquiries that don’t require immediate attention, you can also contact us via email at [Email Address].
Scheduling Appointments
Scheduling an appointment online is easy and convenient. Visit our website at [Website Address] to book your visit or check our availability. Walk-in visits are also welcome, but we encourage scheduling ahead to help ensure we can meet your needs. We understand emergencies can arise, and we aim to provide quick service to all patients.
Reaching Out for Specific Questions
If you have questions about your upcoming appointment, your medical history, or other specific concerns, don’t hesitate to contact us. Our staff is committed to answering all your questions in a timely and helpful manner. You can reach us through phone, email, or by filling out the contact form on our website.
Contact Information for Various Departments
To ensure efficient handling of your inquiry, we’ve provided a table outlining the contact information for various departments.
| Department | Contact Method |
|---|---|
| General Inquiries | [Phone Number] or [Email Address] |
| Billing and Insurance | [Phone Number] or [Email Address] |
| Appointment Scheduling | [Phone Number] or [Website Address] |
| Patient Relations | [Phone Number] or [Email Address] |
Online Contact Methods
Our website provides a user-friendly contact form for submitting inquiries. This method allows us to gather the necessary information and respond to your questions effectively. This form can be used to ask questions about our services, request appointment times, or share feedback. You can also find frequently asked questions (FAQ) on our website for quick answers.
Comparing to Competitors
Johnson City’s urgent care scene is bustling, and Sofha Urgent Care is eager to share why we’re a great choice. We understand the importance of transparency and want to be upfront about how we stack up against other local options. We believe our unique approach sets us apart, offering a more comprehensive and patient-centric experience.Our goal isn’t just to be another urgent care center; it’s to be the best choice for residents of Johnson City.
We analyze the needs of our community and tailor our services accordingly, with a focus on quick, efficient, and compassionate care.
Strengths and Weaknesses Compared to Competitors
Sofha Urgent Care distinguishes itself by prioritizing a patient-centered approach, aiming for a more comfortable and understanding experience. We focus on personalized care, ensuring each patient feels heard and valued. We acknowledge that while competitors may offer similar services, Sofha Urgent Care stands out with our commitment to prompt, efficient, and high-quality care. Our team’s dedication to continuous learning and staying up-to-date on the latest medical advancements is a crucial differentiator.
Unique Selling Propositions
Our unique selling propositions are multifaceted. We’ve built a strong foundation on our exceptional staff, who are not just knowledgeable but also compassionate and dedicated to their patients. We are proud of our commitment to providing a welcoming and supportive environment for every individual. We also boast advanced technology to support our staff, allowing for more accurate diagnoses and treatment plans.
Our emphasis on clear communication and patient education sets us apart.
Competitive Advantage Table
| Feature | Sofha Urgent Care | Competitor A | Competitor B |
|---|---|---|---|
| Wait Times | Generally shorter wait times due to streamlined processes. | Can experience longer wait times, especially during peak hours. | Often has moderate wait times, with occasional longer periods. |
| Staff Expertise | Highly trained and experienced medical professionals with a commitment to ongoing education. | Staffing levels may fluctuate, potentially impacting patient care consistency. | Staff generally competent, with varying levels of experience. |
| Technology Integration | Advanced medical imaging and electronic health records for accurate diagnosis and efficient care. | Limited use of advanced technology, potentially impacting diagnosis accuracy and care efficiency. | Uses basic technology for records management. |
| Patient Experience | Emphasizes personalized care, creating a welcoming and supportive environment. | Patient experience may vary, sometimes feeling impersonal or rushed. | Offers a generally adequate patient experience, but may lack individualized attention. |
Competitive Advantages
Sofha Urgent Care leverages a combination of factors to achieve a competitive edge. Our commitment to employing skilled and compassionate staff, combined with the use of advanced technology, creates a seamless patient experience. We believe our dedication to providing personalized care, in addition to our focus on streamlined processes, ultimately leads to shorter wait times. These factors contribute to a significantly positive patient experience, distinguishing Sofha Urgent Care from the competition.
