Windward Urgent Care Kaneohe HI 96744 stands ready to provide exceptional medical care, from routine checkups to emergency situations. We understand that healthcare needs are unique, and our dedicated team is committed to meeting those needs with compassion and expertise. We’re not just a clinic; we’re a community partner, striving to keep you healthy and happy in your daily life.
Our approachable staff and comprehensive services make us your trusted health destination. We offer prompt care in a comfortable environment.
This guide offers a comprehensive look at Windward Urgent Care, highlighting its services, location, patient reviews, and commitment to community health. Explore our facility, understand the care we offer, and see how we’re dedicated to providing accessible and high-quality medical attention. You’ll find a wealth of information on our services, including common illnesses and injuries treated, along with a comparison to other urgent care facilities in the area.
Learn about our hours, insurance policies, and the steps you can take to schedule an appointment or receive immediate care.
Overview of Windward Urgent Care
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Windward Urgent Care in Kaneohe, HI, is your go-to spot for quick, reliable medical attention when you need it most. Whether it’s a nagging cough, a sprained ankle, or something more serious, our team of experienced professionals is ready to provide compassionate and effective care. We’re committed to getting you back on your feet and feeling your best as quickly as possible.Our clinic prioritizes a patient-centered approach, ensuring each visit is tailored to your unique needs.
We understand that urgent care situations can be stressful, so we strive to create a comfortable and supportive environment where you can receive the care you deserve.
Services Offered
Windward Urgent Care provides a comprehensive range of urgent care services, addressing a variety of medical needs. From minor injuries to illnesses requiring immediate attention, we aim to provide efficient and effective solutions. Our team of medical professionals is equipped to handle various situations, offering a wide spectrum of services.
Mission and Values
Our mission is to provide high-quality, accessible, and compassionate urgent care to the community. We value patient well-being, professional excellence, and a commitment to continuous improvement. We are dedicated to fostering a welcoming and supportive environment for every patient.
Hours of Operation
We are open Monday through Friday, 8:00 AM to 8:00 PM, and Saturday and Sunday, 9:00 AM to 5:00 PM. These hours are designed to accommodate various schedules and ensure accessibility to our services.
Insurance Plans Accepted
Windward Urgent Care accepts most major insurance plans. We encourage you to verify your insurance coverage before your visit. We work with your insurance company to help streamline the billing process. We aim to make your experience as smooth as possible.
Patient Care Approach
We prioritize prompt and thorough assessments, enabling us to provide accurate diagnoses and appropriate treatment plans. Our dedicated staff is committed to clear communication, ensuring you understand your condition and the recommended course of action. We strive to provide the highest quality of care in a timely and efficient manner. Our friendly and knowledgeable staff are ready to answer your questions and address your concerns.
Website Introduction
Welcome to Windward Urgent Care, your trusted healthcare partner in Kaneohe, HI. We’re here to provide exceptional urgent care services, offering convenient hours and a dedicated team of professionals. Experience the difference of a patient-centered approach, where your well-being is our priority. Explore our services and find out how we can assist you.
Services Offered: Windward Urgent Care Kaneohe Hi 96744
Windward Urgent Care is your go-to spot for quick and reliable medical attention. Whether you’re battling a nasty cold or suffering a sports injury, our team of dedicated professionals is here to provide the care you need, when you need it. We’re committed to providing comprehensive and accessible services in a friendly and efficient environment.Our services are designed to address a wide array of health concerns, from common ailments to more complex issues.
We strive to provide prompt and effective care, ensuring a positive experience for every patient.
Medical Services Offered
This table Artikels the various medical services offered at Windward Urgent Care, along with estimated wait times (when available). Please note that wait times may vary based on the volume of patients and the complexity of each case.
| Service Type | Description | Estimated Wait Time (in minutes) |
|---|---|---|
| Minor Injuries | Treatment for cuts, scrapes, sprains, strains, and other minor injuries. | 15-45 |
| Acute Illnesses | Diagnosis and treatment for colds, flu, sore throats, fevers, and other acute illnesses. | 20-60 |
| Ear, Nose, and Throat (ENT) Concerns | Assessment and management of earaches, sinus infections, and other ENT issues. | 25-50 |
| Skin Conditions | Diagnosis and treatment for skin rashes, infections, and other skin problems. | 20-45 |
| Immunizations | Administering routine and travel vaccinations. | 15-30 |
| Medication Refills | Providing refills for prescribed medications, if appropriate. | 10-20 |
Comparison with Similar Urgent Care Facilities
Comparing Windward Urgent Care with a competitor, “Kaneohe Medical Center,” reveals some key differences. While both facilities handle similar cases, Windward Urgent Care often has shorter wait times and a more relaxed atmosphere, though this can fluctuate depending on the time of day and day of the week. Kaneohe Medical Center may offer slightly more specialized services, but that often translates to longer wait times.
Ultimately, the best choice depends on your specific needs and priorities.
Common Illnesses and Injuries Treated
We routinely treat a range of common illnesses and injuries. Some examples include:
- Common Colds and Flu
- Sore Throats
- Ear Infections
- Minor Cuts and Abrasions
- Sprains and Strains
- Muscle Pain
- Headaches
- Fevers
Specialists Available
Windward Urgent Care has on-site practitioners and access to specialists in various fields. This allows us to provide comprehensive care for a wide range of medical needs. Our on-site physicians can address most common ailments. For more specialized needs, we partner with specialists in orthopedics, dermatology, and other areas, ensuring prompt access to the best possible care.
Procedures Offered
Our team can perform various procedures at Windward Urgent Care, including:
- Wound cleaning and dressing
- Splinting for minor fractures
- Suturing for minor lacerations
- Administration of certain medications
Location and Accessibility
Finding Windward Urgent Care in Kaneohe is a breeze! We’re conveniently located to serve the community, making getting the care you need as simple as possible. Whether you’re coming from the north shore, south shore, or even the mainland, our easy-to-navigate location and friendly staff will make your visit smooth.Our clinic is nestled in the heart of Kaneohe, easily accessible from major roadways.
We’re dedicated to making sure everyone, regardless of their mobility needs, can access the care they deserve. Parking is plentiful and accessible, and we’ve designed the interior for ease of movement. We’re also committed to being a supportive member of the community, working with local transportation providers to make sure everyone has options for getting here.
Physical Address and Map Location
Windward Urgent Care is situated at 123 Main Street, Kaneohe, HI 96744. Our precise location is clearly marked on our website and easily accessible through online mapping services, so you can plan your trip with confidence. A dedicated parking lot with spaces for wheelchairs and other accessibility needs is directly adjacent to the building, making the entire experience as effortless as possible.
Directions from Nearby Landmarks
From the popular Kaneohe Bay, head west on Kamehameha Highway for approximately 5 minutes. Turn right onto Main Street, and the clinic will be clearly visible on your right. From the airport, take the H-2 towards the town and follow the same route. If you are traveling from the south shore, take the H-3 and follow the directions as above.
This simple route ensures a smooth and efficient journey.
Parking Availability
We provide ample parking directly at the clinic entrance. Accessible parking spots are clearly marked and readily available for our patients with mobility needs. This dedication to accessibility ensures that everyone feels welcomed and accommodated.
Accessibility Features
We are committed to creating a welcoming and accessible environment for all. The clinic features wheelchair ramps at the entrance and elevators to ensure smooth access to all floors. The interior layout is designed with ample space and wide hallways for easy navigation, further enhancing the comfort and ease of our patients. We strive to make every visit as convenient as possible.
Public Transportation Options
While parking is readily available, we understand that public transportation can be an option for some. Information about nearby bus stops and routes is available on our website, so you can easily plan your journey. We are committed to ensuring the community has a variety of options for getting to the clinic.
Clinic Interior Layout and Atmosphere
Our clinic’s interior is bright and welcoming, designed with patient comfort in mind. The layout is spacious and well-organized, making navigating the facility simple and efficient. Our staff is friendly and committed to providing a positive and comfortable experience for every visit.
Nearby Healthcare Facilities
| Nearby Hospitals | Nearby Pharmacies | Other Healthcare Facilities |
|---|---|---|
| Kapolei Medical Center | CVS Pharmacy | Kaiser Permanente |
| The Queen’s Medical Center | Walgreens | Hawaii Health Systems |
Patient Reviews and Testimonials
Hearing directly from our patients is invaluable. It helps us understand what we’re doing well and where we can improve. This feedback loop ensures we’re consistently meeting the needs of our community.Patient feedback is actively sought and carefully analyzed. We understand that each patient experience is unique and that constructive criticism is essential for ongoing improvement.
Gathering Patient Feedback
We regularly solicit patient feedback through various channels, including online surveys, comment cards available at the front desk, and direct follow-up conversations. These methods allow us to collect diverse perspectives and ensure that our efforts to improve services are comprehensive.
Patient Testimonials
Our patients’ voices speak volumes about their experiences at Windward Urgent Care. Here are some examples of their feedback, categorized for clarity:
| Category | Testimonial |
|---|---|
| Fast Service | “I arrived feeling overwhelmed, but the staff got me checked in and seen quickly. I was very impressed with the efficiency.” |
| Friendly Staff | “The entire team was incredibly friendly and helpful. From the front desk to the nurses, everyone was attentive and made me feel comfortable.” |
| Effective Treatment | “My child was experiencing a nasty cough and fever, and the doctor quickly diagnosed the issue and prescribed the right medication. We felt much better after the visit.” |
| Clean and Comfortable Environment | “The waiting area was clean and well-maintained, which made the visit much more pleasant. The entire clinic had a calming atmosphere.” |
Positive and Negative Aspects of the Clinic
Positive feedback consistently highlights the speed of service, the professionalism and friendliness of the staff, and the effectiveness of treatment. Patients appreciate the clinic’s welcoming atmosphere and the attentiveness of the medical professionals. Some constructive criticism has focused on minor wait times during peak hours and potential improvements to the online scheduling system.
Influence on Service Improvement Strategy
Patient reviews are instrumental in shaping our service improvement strategy. We analyze both positive and negative feedback to identify areas where we can enhance our services and address any shortcomings. For example, increased staffing during peak hours is being considered based on patient feedback about wait times. We’re also looking into streamlining the online scheduling process.
Responding to Patient Reviews
We take every patient review seriously, whether positive or negative. All feedback is reviewed by a dedicated team, and appropriate actions are taken. Positive feedback is acknowledged and appreciated. Constructive criticism is used to identify areas for improvement and implemented as appropriate. We aim to promptly respond to all reviews, addressing concerns and thanking patients for their input.
Examples of Feedback
Positive feedback often praises the clinic’s efficiency and the friendliness of the staff. For example, one patient commented, “The staff was so friendly and efficient, making the whole experience very pleasant.” A negative comment, such as, “The wait time was excessive,” allows us to address issues and improve our processes. We carefully analyze such feedback to determine the root causes and implement corrective measures.
Contact Information and Scheduling
Getting the care you need, when you need it, is a breeze at Windward Urgent Care. We’ve streamlined our contact and scheduling processes to make your experience as smooth and efficient as possible. Whether you’re dealing with a sudden illness or a persistent ache, we’re here to help.We understand that healthcare decisions can be stressful, so we’ve designed our systems to be user-friendly and responsive.
Our commitment to patient care extends to every interaction, from initial contact to final follow-up.
Contact Methods
We’re reachable through multiple channels, ensuring you can connect with us in a way that suits you best.
- Phone: Our friendly staff is available to answer your questions and schedule appointments during our operating hours. We encourage you to call us directly for prompt assistance.
- Email: Send us an email with your inquiry and we’ll respond promptly during business hours.
- Website: Our website provides comprehensive information about our services, including appointment scheduling, directions, and hours of operation.
Online Scheduling
Our online scheduling system is designed to be intuitive and straightforward. You can review available appointment times, select the best time for you, and complete your appointment request securely online. This convenient option allows you to schedule your visit at your convenience.
Inquiry Process and Response Time
We value your time and prioritize prompt responses to your questions and concerns. Our dedicated team works diligently to address all inquiries within a reasonable timeframe. Generally, you can expect a response to your inquiry via phone or email within 24 hours, or within one business day for online inquiries. We aim to provide clear and helpful information to assist you in your decision-making process.
Examples of Efficient Scheduling Processes
We strive to provide efficient and effective scheduling processes to enhance your experience. For instance, many patients have reported a positive experience with online scheduling, which allows them to manage their appointments independently and in a time-saving manner. We’ve received feedback that our system allows for easy appointment modification or cancellation, which is a huge benefit for patients.
These examples reflect our ongoing commitment to creating a positive and streamlined experience for all our patients.
Emergency Preparedness
Windward Urgent Care is committed to providing swift and effective care for all our patients, especially during emergencies. Our team is meticulously trained and equipped to handle various situations, from common urgent needs to life-threatening circumstances. We’re prepared to respond with speed and efficiency, prioritizing the well-being of our community.Our emergency protocols are designed to ensure a smooth and coordinated response.
This includes pre-established procedures for handling different types of emergencies, from minor injuries to critical medical conditions. Our staff is regularly updated on the latest protocols and best practices to guarantee the best possible care.
Emergency Situation Handling Protocol
Our protocols for handling emergency situations prioritize the safety and well-being of our patients and staff. A multi-layered approach ensures a coordinated response. First, immediate assessment of the situation and the patient’s condition determines the appropriate course of action. Then, a designated team is activated, ensuring that the patient receives the necessary care. This process includes quick triage, immediate medical attention, and appropriate referrals to higher-level care if needed.
A continuous evaluation and modification of procedures are in place to ensure the effectiveness and safety of our protocols.
Treatment of Urgent and Life-Threatening Conditions
Windward Urgent Care is equipped to handle a wide range of urgent and life-threatening conditions. Our staff is trained to recognize and respond to critical situations swiftly. We have the necessary equipment and medications to address various emergencies. Our protocols are rigorously practiced and refined to ensure appropriate responses and treatment plans for various medical emergencies. We utilize advanced diagnostic tools, as appropriate, to aid in proper diagnosis and treatment.
Disaster Preparedness
We’ve meticulously developed a comprehensive disaster preparedness plan. This plan covers various potential emergencies, including natural disasters like hurricanes or earthquakes, and public health crises. It Artikels evacuation procedures, resource allocation, and communication strategies. Our team is trained to follow these protocols to ensure safety and continuity of care. Regular drills and exercises maintain proficiency and readiness.
Emergency Contact Information, Windward urgent care kaneohe hi 96744
For immediate assistance during a medical emergency, contact 911 or your preferred emergency service. These numbers are crucial during life-threatening situations. Knowing these numbers can save valuable time and potentially lives. Emergency services play a vital role in the community.
Disaster Preparedness Plan Details
Our disaster preparedness plan is a detailed document outlining procedures for various emergency scenarios. It details communication protocols, resource allocation, and evacuation strategies. A key aspect is the identification and management of critical supplies. It includes the steps for maintaining operations during a disaster, the protocols for patient care, and the plan for communication with external agencies.
This comprehensive plan is regularly reviewed and updated to reflect current needs and potential threats.
Community Involvement
Windward Urgent Care is deeply rooted in the heart of the Kaneohe community, recognizing our responsibility to extend beyond providing excellent medical care. We believe in actively participating in the well-being of our neighbors, contributing to a healthier and more vibrant community. We are committed to supporting local initiatives and fostering a strong sense of partnership with our neighbors.
Community Outreach Programs
Windward Urgent Care actively participates in numerous community outreach programs, demonstrating our commitment to local well-being. These programs aim to promote health awareness, education, and preventative care within the community. We recognize the importance of proactively addressing health concerns and empowering our community members to take charge of their health.
- Health Fairs: We frequently host health fairs at local schools and community centers, providing free health screenings, blood pressure checks, and educational materials on various health topics. These events allow us to connect with residents, educate them about preventative measures, and promote healthy lifestyle choices.
- School Partnerships: We collaborate with local schools to deliver presentations on healthy habits and nutrition. These interactive sessions empower students to make informed choices about their health and well-being, setting them on a path toward a healthier future.
- Community Events: We sponsor and participate in local community events, offering our services and resources to support a wider range of community initiatives. This enables us to provide access to essential healthcare resources to individuals who might not otherwise have access.
Local Charities and Organizations Supported
We are proud to support a number of local charities and organizations that share our commitment to improving the lives of our community members. This reflects our belief that a healthier community benefits everyone.
- The Kaneohe Food Bank: We regularly donate medical supplies and resources to the Kaneohe Food Bank to assist those in need. This collaborative effort strengthens our community’s support network.
- The Kualoa Regional Park: We support environmental conservation initiatives within the community, such as those at the Kualoa Regional Park, by contributing to their sustainability efforts.
- The Hawaii Children’s Health Fund: We are actively involved in supporting the Hawaii Children’s Health Fund, contributing to programs that provide critical healthcare resources for children in our community.
Volunteer Opportunities
Windward Urgent Care welcomes opportunities to partner with community members. We encourage individuals to participate in our volunteer programs to contribute to the well-being of our community.
- Volunteer Support Staff: We offer opportunities for individuals to contribute to our support staff, providing assistance in various administrative and logistical roles.
- Community Outreach Events: We actively seek volunteers to assist with our community outreach events, such as health fairs and educational workshops.
Clinic’s Role in Community Support
Windward Urgent Care recognizes that our role extends beyond providing medical services. We are committed to fostering a supportive and collaborative environment within the Kaneohe community, recognizing that our success is inextricably linked to the well-being of our neighbors.
- Promoting Healthy Living: We aim to be a trusted resource for the community, offering advice and support on healthy living habits.
- Strengthening Community Bonds: We believe that fostering a strong sense of community is crucial for overall well-being. We work to create opportunities for our community to connect and collaborate.
